Hello, we wanted to make sure everyone was updated that keys were sent out to everyone at the $100 level or higher. Weekend keys for Kickstarter 2014 Backers (you) at the $100 pledge level went out this weekend, the 2 weekend keys for $150 (which have been adjusted to full Alpha 3 access since then) went out a few weeks ago and those at the $250 or higher level received their keys when Alpha 3 first started.
A few days ago we announced the $150 level has been give full Alpha 3 access. Those at the $250 or higher level we will have a program available soon to issue additional keys for friends, family, guild members, random people, whomever. We will also have more access for the $100 backers before Beta starts as we will have more testing to do and will want to do some focused stress testing as well as we mostly have been doing unfocused gameplay testing to this point.
This is mostly a reminder if you did not receive the email as we require the Kickstarter pledge to be confirmed via the process that we contacted everyone about shortly after the Kickstarter campaign ended. If for some reason you did not confirm your pledge you should receive your key next Friday if you confirm it before then (if you wish to get it sooner please use the form below and we will issue you it early upon request). If you are at the $150 level or higher you should be able to use the latest key sent out to activate your account and it is good as long as the servers are up and open for business.
If for some reason you did receive your key, but missed it, was in your SPAM mail or for whatever reason there is a request form in the email to choose another weekend, just fill that out and another key will be sent to you that weekend and that is all you need to do.
If you have any questions or having issues please use the link below to submit a ticket and we will get it taken care of.
Finally, if you haven't had a chance be sure to check out the website for updates, there have been a few updates out since the Kickstarter campaign, but we have had our heads down low slaving away at making the game better day by day, week by week as I am sure you all would rather be playing the game then watching videos and looking at screenshots. Thanks again for making this all a possibility.
The emails have been sent out. If you end up not receiving the email please visit our support website. If you run into any other issues please use the support system as well.
You may also email us at email@example.com to open a ticket up in the same system. Before you submit a ticket please check your Kickstarter account for the email listed and check that email along with the spam folder just in case. Thanks.