@Sittipong: Delivery tracking codes will be provided when the items are shipped to you. For the latest on our production and delivery schedule please visit the Updates section at the top of the page. Let us know if you have any other questions.
- M
@Nicky: Not too late to change colours! Just go to https://tinytower.backerkit.com and log in with the email address you use for Kickstarter. You can change anything about your order including colour choice and address details, as long as it's done before June 30! Let us know if you have any problems!
- M
Thank you for the update. So fingers crossed I'll get mine just in time for my 52nd b'day ;-)
By the way, is it too late to change colour choice? We have picked our colour right? It's been a while so I kind of forgotten...old age you know ;-)
@Guillaume: It sure is. I'm currently working directly with our supplier and are just waiting on some more accurate info from them regarding production dates etc. We will publish the update next week!
Thanks - Matt
@PIYAPONG: The delivery of Tiny Tower has been delayed - please check the Updates section for a full explanation of why and our revised schedule. We regret that this has occurred, but rest assured we are working very hard to get it to you as soon as possible!
- Matt
When I'll get your product,I have not received it is very long time for waiting it. I m backer number 953. If you've already sending me please give me "Tracking Number".Thank you!!!
@martinloo: We currently expect to start shipping in June - if anything changes we will let you know in the Updates section. We won't be able to provide specific ETAs until later, but Taiwan and Singapore will be shipped from Hong Kong so shipping time from there will be pretty quick. Let me know if you have any more questions!
- Matt
@Miguel: Yes, I've just returned from seeing the final working prototype which works exactly as intended! Molds and tools to be ordered this week and next update to come in the next few days. Thanks for your interest!
- Matt
@Lyon - We understand it's frustrating but we are very confident you will receive a quality product you will love.
@Mark - Thanks so much for your message - it's very encouraging to hear the support from our backers! We are determined to be open and honest at all times.
Thanks - Matt
@Lyon: Thanks Lyon. It really means a lot to have your support and understanding. To be clear to everyone this was not really a design change that we made since the project finished, just a matter of getting everything working correctly before we start production tooling. And yes the street food here is amazing. Haven't worked up the courage to try the aptly named stinky tofu yet though! Haha
Thanks again! - Matt
Thanks guys for continuing to make improvements to the design. People should keep in mind that it's a new product and there will be many unforeseen obstacles before reaching the mass production phase. I would rather the founders take enough time to ensure a flawless product than rushing out a half-baked thingy just to meet the deadlines. Enjoy Taipei while you are their, it's a great place to be. Do try the night market street food.
@Guillaume: There are two updates to come this month :) The first will be posted later today - I'm literally at the airport about to fly out to talk with our manufacturer :) We have some full days of meetings this week and so once they are concluded we will post another update, probably just before Christmas.
Cheers! Matt
@Donovan: If you log in to Backerkit at https://tinytower.backerkit.com/ you will see a section called "Get Your Digital Downloads". If you click on the link you will be able to download the PDF of the Laptop Usage Artwork. Let us know if you have any trouble!
- Matt
@Raimar: Apologies for the problem with the digital download. This was an issue in Backerkit and they have advised that it's been fixed. If you login to Backerkit again you will now be able to download it. Just go to http://tinytower.backerkit.com.
@Angel: Yes - I will PM you about this. Thanks.
- Matt
@Senthil: Yes it appears there is a problem with the digital download - apologies for that. I have spoken to Backerkit about it and they are looking in to it. Perhaps check Backerkit again tomorrow - I'll update here once we hear back from them with some good news. Cheers!
- Matt
We have completed and submitted our Backerkit survey for their review. Once they have confirmed it's good to go out (they say within 2 days) we will send our next update!
Thanks David for the confirmation! Cropped up in my mind so wanted to be sure. Look forward to filling out the backerkit survey and whether the cable management is able to make the cut
@Johnny: Yes, we will be sending out an update next week with the Backerkit survey. We have been talking to our suppliers but are still waiting on the project funds to arrive. Thanks for your understanding!
- Matt
@Fanny: We will be sending out an update early next week with the Backerkit survey link. You are correct - we are still waiting for the project funds to be transferred - hopefully in the next day or two!
- Matt
@Russell-Harvey Fernandez: From the FAQs at the bottom of the campaign page:
"EU-friendly shipping: what does this mean?
We ship to all EU countries.
For EU backers in selected countries, you will not need to pay extra customs, duties or taxes. Your pledge is final. No nasty surprises! The selected countries are Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
Cet espace vous sert à encourager le contributeur et à échanger avec les autres contributeurs.
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Afficher les commentaires plus anciensThe Big Tiny Co 2 projets créés le May 23
@Sittipong: Delivery tracking codes will be provided when the items are shipped to you. For the latest on our production and delivery schedule please visit the Updates section at the top of the page. Let us know if you have any other questions.
- M
Sittipong Haus le May 23
Where can I get my tracking code?
The Big Tiny Co 2 projets créés le May 15
@Nicky: Not too late to change colours! Just go to https://tinytower.backerkit.com and log in with the email address you use for Kickstarter. You can change anything about your order including colour choice and address details, as long as it's done before June 30! Let us know if you have any problems!
- M
Nicky Khang le May 15
Thank you for the update. So fingers crossed I'll get mine just in time for my 52nd b'day ;-)
By the way, is it too late to change colour choice? We have picked our colour right? It's been a while so I kind of forgotten...old age you know ;-)
The Big Tiny Co 2 projets créés le May 14
@Kwok: The Update will go out within the next 24 hours. It's almost ready to go. Thanks for your patience.
- M
Kwok Chin Shun le May 12
Any update?
The Big Tiny Co 2 projets créés le May 5
@Guillaume: It sure is. I'm currently working directly with our supplier and are just waiting on some more accurate info from them regarding production dates etc. We will publish the update next week!
Thanks - Matt
Guillaume serton le May 3
Hello,
An update should be coming soon. Is it still the case?
Thanks
The Big Tiny Co 2 projets créés le April 16
@PIYAPONG: The delivery of Tiny Tower has been delayed - please check the Updates section for a full explanation of why and our revised schedule. We regret that this has occurred, but rest assured we are working very hard to get it to you as soon as possible!
- Matt
PIYAPONG PAO le April 13
When I'll get your product,I have not received it is very long time for waiting it. I m backer number 953. If you've already sending me please give me "Tracking Number".Thank you!!!
martinloo le March 26
ok thanks. sending it to singapore then!
The Big Tiny Co 2 projets créés le March 25
@martinloo: We currently expect to start shipping in June - if anything changes we will let you know in the Updates section. We won't be able to provide specific ETAs until later, but Taiwan and Singapore will be shipped from Hong Kong so shipping time from there will be pretty quick. Let me know if you have any more questions!
- Matt
martinloo le March 24
Could I get a ETA on shipment date for asia? specifically Taiwan or Singapore please. Thanks!
The Big Tiny Co 2 projets créés le March 18
@Miguel: Yes, I've just returned from seeing the final working prototype which works exactly as intended! Molds and tools to be ordered this week and next update to come in the next few days. Thanks for your interest!
- Matt
Miguel Antonio Chang Ojeda le March 16
Hi there, any updates on the latest prototype + production tooling?
The Big Tiny Co 2 projets créés le February 20
@Lyon - We understand it's frustrating but we are very confident you will receive a quality product you will love.
@Mark - Thanks so much for your message - it's very encouraging to hear the support from our backers! We are determined to be open and honest at all times.
Thanks - Matt
Mark Verschuuren le February 20
Awesome update guys! No worries on waiting 4 months to receive a 100% perfect product. Good choice and thanks for being open to the backers!!
Lyon le February 20
Wow 4 months delay... Better deliver something satisfactory.
The Big Tiny Co 2 projets créés le February 20
@Alexander - sorry for the delay. Just published now.
- Matt
Alexander Patrick Cerutti le February 19
So, where's the promised update? My back really hurts, I need this awesome product �
The Big Tiny Co 2 projets créés le February 16
Hi all. Next update to come out today :)
Thanks - Matt
Peter Van Lone le February 16
Yes I'm also eager to hear about current status and efforts
Fanny Chau le February 13
Any updates after CNY?
Mark Verschuuren le February 1
Hey guys. How's the process going ? Any pictures / updates ?
The Big Tiny Co 2 projets créés le December 30
@Lyon: Thanks Lyon. It really means a lot to have your support and understanding. To be clear to everyone this was not really a design change that we made since the project finished, just a matter of getting everything working correctly before we start production tooling. And yes the street food here is amazing. Haven't worked up the courage to try the aptly named stinky tofu yet though! Haha
Thanks again! - Matt
Lyon le December 30
Thanks guys for continuing to make improvements to the design. People should keep in mind that it's a new product and there will be many unforeseen obstacles before reaching the mass production phase. I would rather the founders take enough time to ensure a flawless product than rushing out a half-baked thingy just to meet the deadlines. Enjoy Taipei while you are their, it's a great place to be. Do try the night market street food.
The Big Tiny Co 2 projets créés le December 30
@Mark - Latest update just published now. Cheers!
- Matt
Mark Verschuuren le December 29
Any updates on the progress?
The Big Tiny Co 2 projets créés le December 11
@Guillaume: There are two updates to come this month :) The first will be posted later today - I'm literally at the airport about to fly out to talk with our manufacturer :) We have some full days of meetings this week and so once they are concluded we will post another update, probably just before Christmas.
Cheers! Matt
Guillaume serton le December 11
@creator
When have you schedule the next update?
The Big Tiny Co 2 projets créés le December 5
@Donovan: If you log in to Backerkit at https://tinytower.backerkit.com/ you will see a section called "Get Your Digital Downloads". If you click on the link you will be able to download the PDF of the Laptop Usage Artwork. Let us know if you have any trouble!
- Matt
Donovan Chan le December 3
Digital reward?? Did I miss something?
The Big Tiny Co 2 projets créés le November 16, 2016
@Raimar: Apologies for the problem with the digital download. This was an issue in Backerkit and they have advised that it's been fixed. If you login to Backerkit again you will now be able to download it. Just go to http://tinytower.backerkit.com.
@Angel: Yes - I will PM you about this. Thanks.
- Matt
Angel Ruiz Calvo le November 16, 2016
Is it possible to get an invoice?
Raimar Pojeti
Superbacker
le November 16, 2016
same issue. Digital downloads are not working
The Big Tiny Co 2 projets créés le November 16, 2016
@Senthil: Yes it appears there is a problem with the digital download - apologies for that. I have spoken to Backerkit about it and they are looking in to it. Perhaps check Backerkit again tomorrow - I'll update here once we hear back from them with some good news. Cheers!
- Matt
Senthil S
Superbacker
le November 16, 2016
Could not download the digital reward after completing the BackerKit survey. Any help?
The Big Tiny Co 2 projets créés le November 15, 2016
@Noel: Yes we can arrange that. I have PMed you with the details :)
- Matt
Noel Yang le November 15, 2016
Hi, will you guys be able to send me an official receipt on the pledge?
The Big Tiny Co 2 projets créés le November 14, 2016
@Russell. Glad David was able to help out.
We have completed and submitted our Backerkit survey for their review. Once they have confirmed it's good to go out (they say within 2 days) we will send our next update!
Thanks all - Matt
Russell-Harvey Fernandez le November 14, 2016
Thanks David for the confirmation! Cropped up in my mind so wanted to be sure. Look forward to filling out the backerkit survey and whether the cable management is able to make the cut
The Big Tiny Co 2 projets créés le November 9, 2016
@Johnny: Yes, we will be sending out an update next week with the Backerkit survey. We have been talking to our suppliers but are still waiting on the project funds to arrive. Thanks for your understanding!
- Matt
Johnny Tran le November 7, 2016
It's been 2 weeks now. Are you guys going to send an update?
The Big Tiny Co 2 projets créés le November 6, 2016
@Fanny: We will be sending out an update early next week with the Backerkit survey link. You are correct - we are still waiting for the project funds to be transferred - hopefully in the next day or two!
- Matt
Fanny Chau le November 6, 2016
Any updates? Or you guys still waiting for the funds? Thanks.
The Big Tiny Co 2 projets créés le November 3, 2016
@David - Thanks for helping @Russell out with the answer! Much appreciated :)
- Matt
David le November 1, 2016
@Russell-Harvey Fernandez: From the FAQs at the bottom of the campaign page:
"EU-friendly shipping: what does this mean?
We ship to all EU countries.
For EU backers in selected countries, you will not need to pay extra customs, duties or taxes. Your pledge is final. No nasty surprises! The selected countries are Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
Last updated: Wed, Aug 24 2016 9:39 PM EDT"
The UK is last on the list so you're in luck.
Russell-Harvey Fernandez le November 1, 2016
Would these be subject to custom duties to the UK?
The Big Tiny Co 2 projets créés le October 30, 2016
@Gavin - ok thanks. Sounds like a Kickstarter bug ;) I can confirm you have been charged correctly for Australian shipping.
- Matt
Gavin le October 29, 2016
Thanks for confirming. I see the $0 shipping when I click "view pledge" in the iOS Kickstarter app.