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Pre-order the new album from Thousand Foot Krutch now!
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TFK

2,681 backers pledged $105,294 to help bring this project to life.

All Packages Have Been Shipped

Hey everyone, all packages have been shipped. We ask that you allow one week for packages to arrive - there are several factors here (post office times, location of delivery, etc) If after a week, you have not gotten your package, then we ask that you contact us concerning it. We hope you all either already have or will get the packages soon and we thank you for your continued support.

Comments

    1. Creator Lukas Ingemarsson on October 13, 2013

      Hi! I got my CD, but i didn't get the bracelet i was promised :(
      I would appreciate if you could sent one to me!
      Thanks for the music! :)

    2. Creator Ben on August 13, 2012

      never received a package! :(

    3. Creator Mike Harris on July 26, 2012

      Hrmmm.... One week to arrive... seeing as they were "shipped" by April 11th 2012... and its now ummm... July 26th 2012... I calculate that to be... 15 weeks and 1 day. *sad face* Being an avid supporter of TFK from back in the Peterborough days I'm a little disappointed to not have the CD copy in my hands yet. Love the digital copy I receieved, but the hard copy would be a nice addition to my collection of TFK discs.
      Please contact me to resolve the mixup in the shipping.
      Much appreciated!
      MH

    4. Creator Cielo Bautista (deleted) on July 13, 2012

      My Vinyl just came in!!!
      Daniel, Mendy send mine on July 4th, and she also sent me the tracking number...

    5. Creator Daniel Kaiser on July 13, 2012

      Hello, I havent't got anything. Where did you send it?

    6. Creator Avery on July 10, 2012

      I only got the vinyl, but a got a signed CD a month ago for not getting the vinyl.

    7. Creator Cielo Bautista (deleted) on July 9, 2012

      Did you recieved something else? or just the vinyl?

    8. Creator Avery on July 8, 2012

      Got my vinyl today. Sounds great and isn't damaged. Thanks TFK! U rawk!

    9. Creator Cielo Bautista (deleted) on June 19, 2012

      Finally!!!! I just receive the CD .. I ordered the vinyl.... Well.. I'm really happy!! :D Im still waiting 4 the vinyl but this is great! :D

    10. Creator Andrew Symington on June 15, 2012

      Still haven't received my copy...what's going on????

    11. Creator Cielo Bautista (deleted) on June 13, 2012

      Everyone who order the Vinyl aparently!! I hope mine will come soon :D

    12. Creator andrew higganbotham on June 13, 2012

      Got mine kind of I ordered the vinyl record but I received a cd

    13. Creator Stefan L (deleted) on June 9, 2012

      Yeah. Finally got mine (in Germany) today.
      Shipping date is 05/30/2012 (a little late I think).
      But I got a signed CD although I pledged the $20 package. Maybe as compensation.

      So this was bad service from The Fuel Music (they never answered any Mails) but the music ist still fantastic.

    14. Creator Tom Baldwin on June 9, 2012

      Mine hasn't arrived yet but Mendy sent me a tracking number and it sounds like it should come some time next week. On the whole she seems to be striving to solve problems for those who are still waiting.

    15. Creator Cielo Bautista (deleted) on June 7, 2012

      Better late than never :D

    16. Creator Ricky Collinson on June 7, 2012

      Nevermind. My cd FINALLY turned up this morning. According to the postage on the package it was mailed to me last week so anyone that still hasn't got theirs just needs to be patient. It will get to you one day.

    17. Creator Ricky Collinson on June 5, 2012

      I didn't order a vinyl. Just a CD. I live in England so i expected it to take a bit longer to get mine than other people but 2 months? I still haven't recieved it yet and i've sent a dozen emails to people at thefuelmusic with not even one reply. Anyone got any information? Anyone at all? :(

    18. Creator Cielo Bautista (deleted) on June 4, 2012

      Well.. Mendy send this on may 18th:

      I apologize for not getting this long overdue update out sooner. I'm not sure of all the details but there was a further delay with vinyl manufacturing. I picked up the test pressings yesterday and have been listening to them back to back so we can move forward with pressing as soon as possible. They sound great! I'm excited for you to hear it... as I know you are anxious to get it.

      As soon as I know how long pressing and packaging will take I'll be in touch again on Kickstarter with another update.

      -------------------------------------
      Well.. I'm still waiting for that another update.. :(

    19. Creator Rebecca on June 3, 2012

      Anyone have any idea what the timetable on the vinyl copy is? Last I heard there was another unexpected issue with the manufacturing, but (SURPRISE!) there's been basically no communication since then...

    20. Creator Corey Geikie on May 31, 2012

      I'm hoping they sell copies of the vinyl. I should have picked that package, then bought the CD, but I didn't think of that till it was too late. Would have been a great collectors item.

    21. Creator Sarah on May 31, 2012

      I finally got mine yesterday as well. Yay...now I can rock out to TFK in my car. Contacting Mendy definitely worked. :)

    22. Creator Cielo Bautista (deleted) on May 30, 2012

      You're so lucky Corey!!
      Each day are less those who are waiting :D I hope they hurry up sending my Vinyl :D

    23. Creator Corey Geikie on May 30, 2012

      I finally got my package today. Everything was perfect. Thanks TFK. If anyone else is still waiting contact mendy@thefuelmusic.com. She'll get it sorted out for ya, even if she doesn't reply right away. Good luck everyone.

    24. Creator Corey Geikie on May 26, 2012

      I'm beginning to wonder if those of us who are having troubles, will ever get our packages. After 2 months I'm starting to feel a little screwed by TheFuelMusic :( (someone had to say it)

    25. Creator Corey Geikie on May 26, 2012

      I know I tried messaging her and included my conversation email I had with Adam as well as my two follow up emails which he ignored. She still has not contacted me. I posted here (above) when I sent the message, and still no reply. Get really impatient. I know this is not the band's fault, so there is no hard feeling toward them in the least, but I am really starting do dislike FuelMusic.

    26. Creator Tom Baldwin on May 26, 2012

      Having said this, I got a response within half an hour from Mendy, which left me with the impression she has come on board to help the remaining issues get sorted out more smoothly. If you are having difficulty getting in touch with Adam, try mendy@thefuelmusic.com.

    27. Creator Nate Shtiv on May 26, 2012

      Still didn't get my CD =\ and no response yet either

    28. Creator C on May 26, 2012

      come on, it's been three weeks since my replacement package was supposed to ship after they could figure out what a Canadian postal code was. Never got the tracking number like they said they would send me. Seriously it doesn't take this long to send something from Tennessee to Vancouver, I've seen packages come from India and South Africa in less time than this. It's almost June now, so much for a pre-order (to support a band I've been listening to for 12 years); never again Fuel Music, never again

    29. Creator Tom Baldwin on May 25, 2012

      I agree whole-heartedly. This has been an absolute disgrace. I have had one reply, where they tried to tell me I had not given my t-shirt size (I had a confirmation to prove I had), then nothing. What a ridiculous system.

    30. Creator Andrew Blackwell on May 25, 2012

      Still haven't received my package, I have been waiting for almost 2 months now and haven't gotten a response to any of the messages I have sent.

    31. Creator Jordan Gerber on May 25, 2012

      I still have not received my package. I have been patient as well and have emailed multiple people as well and I only get a response once, and that was over a month ago. VERY FRUSTRATED!!!!!

    32. Creator Cielo Bautista (deleted) on May 24, 2012

      Hey! If anyone is waiting the Skype Call.. Today Trevor put on Twitter that the Skype Calls will be today!!!!

    33. Creator Sarah on May 23, 2012

      Mendy responded today and said she is shipping me another package. I hope this one arrives...and soon! My patience is wearing thin!

    34. Creator Corey Geikie on May 23, 2012

      Today I received some stuff I ordered from TFK's store on their website. I ordered it only a week ago and it came from TN. I live in NB Canada. Really makes FuelMusic's delivery look bad. :|

    35. Creator Brian on May 23, 2012

      Brandon- My package came today, and I live in Ontario as well. I don't think yours should be much longer. Better six weeks late than never, right?

    36. Creator Sarah on May 23, 2012

      Another thing that really bothers me is that apparently some packages were "undeliverable" for some reason. Adam had mentioned when I emailed him the first time that my package was in the undeliverable pile. If that was the case, why couldn't they take the initiative to contact us to make sure our addresses were correct? They should have all of our contact information on file. Instead they wait for us to contact them, and, IF we're lucky, we MAY get a response. It seems like they pick and choose who they're gonna respond to, which is sad. Seems like they have a lot of unhappy customers.

    37. Creator Jeremy Snowdon on May 23, 2012

      Got my package today over here in Australia. I pledged for the 2nd $35 reward, but only got the signed CD without the bracelet.
      The package was signed 5/3/12 and stamped with "NASHVILLE TN 14 MAY 2012".

      I agree with what Cielo Bautista said on May 12, that the primary purpose of the Kickstarter project was for us to help TFK fund their CD. I'm thankful for what I have received; though it seems that TheFuelMusic have not been very 'backer friendly' and have a lot to answer for.

      This isn't the first project that I've received late, but usually there's a good reason given, e.g. scaling production from the 50 Printrbots originally expected to over 1000 kits (I still don't have my Printrbot yet).
      But still, I can honestly say that I haven't had any problems with the majority of 'Kickers' that I've dealt with.

    38. Creator Corey Geikie on May 23, 2012

      I just sent a message to Mendy containing a message and all previous messages with "Mr. Ignore Everyone" Adam. Lets see if she replys. I will post here when she does. :| [FRUSTRATED!!!]

    39. Creator Rebecca on May 23, 2012

      I understand exactly how you all feel. I ordered the vinyl copy for my fiance, who is a huge fan and couldn't do it himself since he's deployed at the moment, but apparently there's been a few manufacturing issues there. That's fine, and understandable even. The complete lack of communication to people who were supposed to have gotten their packages back in MARCH is ridiculous, and completely inexcusable! I had to email Adam 5 times before I got any form of response, at which point I flat out told him I wouldn't be back to buy anything, and *then* I finally got a response where he told me that they'd put extras in my packages, but no mention of the issues with the Vinyl copies, which especially aggravated me when the band had posted this update where supposedly "All Packages Have Been Shipped," and it's completely obvious that at the very least the vinyl copies never were. I feel like there should at least have been a star and statement at the bottom alerting us to this *TINY* detail.

    40. Creator Brandon on May 22, 2012

      I also do not have my package yet. I am in Ontario, Canada

    41. Creator Sarah on May 22, 2012

      I just ordered the CD, tshirt and bracelet. I did email Mendy on Thursday...I got no reply from her. I may try again tomorrow.

    42. Creator Cielo Bautista (deleted) on May 22, 2012

      I sent a email to Mendy and she answered me in two days.. I don't know what did you order for (Sarah or Melissa) .. But if any of you ordered the Vinyl Copy, Still will take some time :(

    43. Creator NewElvis on May 22, 2012

      Just received my copy today !
      Don't waste your time with trying to contact Adam, I never got any news from him. In revenge, Mendy (mendy@thefuelmusic.com) answered me the same day and I received my order one week after contacting her !

    44. Creator Sarah on May 22, 2012

      Same here. I've emailed Adam and Mendy within the past two weeks, and no reply at all. It has been almost four weeks since Adam did emailed me to say he was resending my package, but nothing has come yet. It is getting really frustrating. I agree that it is not the bands fault, but they should realize that the Fuel Music is not doing a very good job of representing the band. Also, people are saying that Kickstarter has no control over what backers receiver/don't receive. This is bad for Kickstarter as they'll lose future business as well. Anyway, has anyone in Canada received their package?

    45. Creator Melyssa St-Hilaire on May 22, 2012

      Ugh, been 3 weeks if not more since adam@fuelmusic.com responded to me. I should've gotten the package by now >_< I get that it's not the band's fault (but the people that were hired to process orders, whatever) but this seriously is discouraging me from ever pleading on kickstarter again.

    46. Creator Xavier Gayola Vicedo on May 22, 2012

      Hi. The wait is beginning to become annoying. I'm sick and tired of the whole situation and mostly the lack of response by the band (or their spokesmen). Actually, I have sent messages on the facebook page, written e-mails to adam@fuelmusic.com.... and silence is always the answer. Is there anyone out there that could tell us something????. I still love the music although the business side of the band is utterly disappointing.

    47. Creator raphael on May 18, 2012

      yay i finnally got my cd and braclet!

    48. Creator Cielo Bautista (deleted) on May 18, 2012

      Well.. Mendy send a message to all about the delay on the Vinyl Copy.. I'm so calm right now.. I was getting worried about it.. :D

    49. Creator Cielo Bautista (deleted) on May 16, 2012

      I sent a mail to Mendy and she never answered me :( Also I send a mail to Adam and nothing... I was requesting information about the Vinyl Album..

    50. Creator Peter Beimers on May 16, 2012

      I have emailed Mendy and she emailed back almost immediately. She told me my cd would be in the mail tomorrow. Here's hoping.