A NOTE ABOUT INTERNATIONAL SHIPPING
We ran into a host of issues with international shipping during our previous campaign. A lot of shipments disappeared, got returned, or were damaged before they got to our backers. We did a lot of reshipping. And in some cases we had to reorder high-dollar exclusive items to replace what was lost. We were using standard international shipping because it was the cheapest option for you guys. But this didn't offer any sort of insurance, so all the extra costs were on us. There was no customs brokerage either, so many of our international backers felt they had to pay for shipping twice.
This time around we're dealing with packages that will be weighing in excess of 13 POUNDS (6KG!) so international shipping costs will be high no matter what we do. Even so, we were horrified at the idea of hundreds of dollars worth of books getting lost or damaged. And we don't want our international backers being asked to pay for additional fees upon delivery.
So this time around, anything OUTSIDE the U.S. or CANADA is getting shipped via UPS Worldwide Expedited. This service gets your goods to you in FIVE business days max. It includes tracking, insurance, and customs brokerage. If anything goes wrong with these shipments, you will know immediately, and we will be able to respond faster than ever. Best of all, we'll get refunds for any lost goods and the shipping so we can easily replace them without eating into already slim profits.
That said these services do not come cheap. The next service down didn't include insurance, customs brokerage, or live tracking, and was around 2/3 the cost. Given our previous experience, we did not consider that savings worth the risk. If we ran into any of the international shipping problems from the previous campaign, we'd have to re-ship, we'd still be out of all the money, we still wouldn't know what happened, and you'd still have paid more in shipping for essentially no reason. So, we're only offering the fastest/most secure option for outside the U.S. and Canada.
Canada gets a bit of a pass on this. We didn't see many Canadian packages go missing, but when they did it still stung. So we're shipping via DHL International with Delivery Confirmation. This literally cuts the shipping cost by 1/3rd for those of you in the Great North. Higher tiers will still be pricey to ship, but remember at those levels we're moving 13lbs/6kg worth of books and other goodies.