A warning for our Canadian fans: CODs
Okay, after some early reports this week about Canadian backers being charged extra money to receive their packages, a.k.a. "cash on delivery," we did some digging.
Just to be clear: NOTHING WAS SENT C.O.D.
The charges are from Canadian Customs. It's a tax on some or all of the items you received from the United States.
If a country's customs department flags a package, boom, you have to pay. The tax is based on the type and cost of the items which we have to report with a reasonable degree of accuracy. Like, we can't claim the stuff in those boxes isn't taxable or only worth six cents. That's what is known as international mail fraud and that's a felony and we're not gonna do that.
The additional shipping you paid as part of the campaign was just to get to the package from the warehouse and across the border. We had no way of knowing if or what Customs might charge for any given package once it's there -- not all Canadian backers had to put up with this extra charge, for example. And I haven't gotten reports from anyone in Europe about extra customs charges either.
We should've warned you guys about the possibility of additional charges from Canadian Customs, but quite frankly, this is our first campaign and the whole thing has been a learning experience. We just didn't think it would happen. All we can do is apology for the error and make it clear that additional customs charges are a possibility in our future campaigns.