Happy fulfilment week & important Canada / Australia / New Zealand update
Shipping Status: Shipping has started, estimated completion date 21st January
Happy fulfilment week!
I am pleased to let you all know that fulfilment is now well on its way with people starting to receive their games. At this point I am still confident all games will have been shipped by the 21st January, there is a full update further down the page.
Australia/New Zealand/Canada Update
Last week I was contacted by our Australian based fulfilment company with an issue that they had noticed, after some investigation I managed to track down the cause of this and also discovered it impacts our Canadian backers as well.
If you are from Australia, New Zealand or Canada and purchased the game with the Deluxe upgrade then please read this next section, if not, it wont impact you in any way.
The Deluxe Upgrade of the game comes in the same box as the standard version of the game, but contains the extra items. To identify the game as the Deluxe version we place a sticker on the plastic shrink wrap of the game. This sticker covers the barcode and contents, updating them with the Deluxe items.
Unfortunately, the games that were sent to Australia and Canada were missing these stickers, meaning they visually look identical to the standard version of the game, until you open the box.
What does this mean?
If you ordered the game with the Deluxe Upgrade and live in Australia, New Zealand, or Canada, then you will not have the sticker on the plastic shrink wrap indicating it is the deluxe version.
However, I can assure you it will be the deluxe version, so you will receive the correct item and should not worry.
How can you be sure?
There are two things that make me confident of this, firstly the games which include the deluxe upgrade were shipped by our manufacturers in different packaging to the normal games. So, it is easy to separate them in the fulfilment centres.
Secondly, to be sure, I requested Starlit and Unicorn Games weighed each game before packing them to make sure they had the right version (the 2 versions weigh different amounts). This was an additional paid process, but I wanted to make sure there were no doubts in anyone’s mind.
I am very sorry to anyone who this impacts, of course it is not what I would have wanted and I hope it doesn’t cause anyone any confusion. If you have any questions or concerns please feel free to message me.
Who is shipping my game?
America - Quartermaster Logistics
QML has now shipped the majority of games and the rest will go out shortly.
Once your game has been shipped, you will receive a tracking code from QML and it should take up to 6 working days (typically 2 - 3) for your game to arrive from the moment it has been dispatched.
Asia - VFI
VFI have now packed all their orders and are shipping the games out as we speak.
Once your game has been shipped, you will receive a tracking code from VFI and it should take up to 7 working days (typically 4 - 5) for your game to arrive from the moment it has been dispatched.
Australia/New Zealand - Unicorn Games
Unicorn Games have started shipping games and most will be sent within the next week.
Once your game has been shipped, you will receive a tracking code from Unicorn Games and it should take up to 10 working days (typically 2 - 3) for your game to arrive from the moment it has been dispatched.
Canada - Starlit
Starlit have processed the games and are now starting to ship them.
Once your game has been shipped, you will receive a tracking code from Starlit and it should take up to 10 working days (typically 4 - 5) for your game to arrive from the moment it has been dispatched.
Europe and everyone else - Gamesquest
Gamesquest have started processing the games for packing and will start shipping on Friday.
Once your game has been shipped, you will receive a tracking code from Gamesquest.
Europe: It should take up to 10 working days (typically 3 - 4) for your game to arrive from the moment it has been dispatched.
Rest of the world: It should take up to 12 working days (typically 7 - 8) for your game to arrive from the moment it has been dispatched.
While we always do our best to make sure everyone receives their games with no problems, there are always some issues that arise. If you have a problem with your game, please contact us here:
This is the best way to make sure we can manage your issue as quickly as possible.
A few people have been asking about how to get the convention promo cards, outside of conventions. The current plan is to launch our online store in February and these will be available there. I’ll send out an announcement once the store is live!
You will also be able to buy accessories, expansions and other items via the store once it has launched.
Print & Play content
I am still working on the print & play content from the stretch goals and will be releasing this as soon as it is ready. Unfortunately the shipping issues we had last month and the recent issues with Australia/Canada have put me a few weeks behind my schedule but they will be ready soon!
Until next time
I will send out an update next week as we get further into the fulfilment process, until then, I hope you all have a great week!