Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi @Matthew, We are working on a detailed update (with a timeline) to share with all of you that will hopefully close the gap and make it clearer as to what's going on over here. Will send it out this week. Thanks for your patience!
I have your official updates that can be seen here in the Update Section. What I am looking for is some semblance of a timeline. It’s July and estimated delivery was June so... I get that things happen and stuff comes up, but when that happens if your not talking to your backer base then you are losing trust and support; and those are items you can ill afford to lose.
Hi @Matthew -- Thanks for being a backer! I wonder if you aren't receiving email notifications of our updates?! We have been posting an update at least monthly since the project came to an end last September (total of 21 updates thus far). Might we have the wrong email address for you or maybe the kickstarter emails are going to your spam folder? If you want to send us a message with your correct email address, we can double check it against the backer report. Otherwise, feel free to check out the milestones on our journey and reward timing in the updates from the project page.
An update on your progress would very much be appreciated... I get updates on Boardgames and Books but nothing here?!?
Hello Through such companies As yours, I do not order anything else because I have ceased to trust. When will my order.
Any kind of timeline update would be great... ie expect shipment by Jun 30th...
I believe you should make it the way you intended it. If you make the decision to only support one outlet instead of both, guess what, someone else is going to come along and do both. Or could have the option of having a single or a double-best of both worlds.
I think you have come too far with the product to start taking short cuts on quality and function. I know I would rather pay for a quality product from the beginning.
You can reach out at email@example.com if you haven't already. Thanks!
Not so! Most of the inserts will have different variations; Wi-Fi, Z-Wave, Open, and down the road - ZigBee. Wi-Fi, Z-Wave and ZigBee will give you the control (and metering) of the outlet plus have the added function. Open versions will be just the singular function. So you get the best of all worlds!
As we round out the firmware/software interface, certain insert types will allow even more configuration options. For example - the Wi-Fi + nightlight could be programmed to act as a nightlight only during certain hours of the day, or the motion sensor could be used to control/trigger other devices or functions. This would be above and beyond the outlet control feature set. From a implementation and certification standpoint this gets a bit more complex - and we still need to get the basics approved. But we'll be building on it and improving as we go. Hope that helps!
I think the design would be better if the outlets supported a type of connection by default and the module was an additional add on. It's kind of a downer to know if I want to use day a motion sensor I won't be able to turn the outlet on and off via smart home voice commands
Please email me back as I lost your email
As a side note, you shoudl make the USB vertical and put 2 outputs instead of 1
Id still have prefered a backer option with the motion sensors.
Are you saying only a bundle is available and inserts cannot be bought seperatly?
Personally i think the nightlight wont be a selling point. You should bundle the USB as a lot of people go out to purchase usb outlets, it would make them take a 2nd look at your product even if they were not in the market for the specific product.
The fact it took a heated reply in this forum to illicit a reply on the inserts should make everyone take pause. I am fully aware of NDA's, production, development, and testing.
I've only been doing it for 25 years! This is the sort of feedback that should have been offered from the beginning without someone prying it out of you.
Moving forward let's get back to including and updating the backers on the journey to what could be a major game changer in HA.
Everyone including I want the company and product to succeed. This can only happen by using all of the resources available to you. Which includes the backers here so let's move forward in doing so!
We can certainly understand your enthusiasm for news around co-branded inserts, however, we are not at liberty to release this information until all the agreements are in place between parties. There is a lot of background work that needs to be done in the insert development process, and we are still in the early development phases where these additional inserts are concerned. Some may prove to be feasible, others may not be (at this stage, anyway), for any number of reasons (funding, technical feasibility, regulatory). Furthermore, many of the details surrounding co-branding are under NDA, and we cannot risk violating these agreements for the sake of our updates. That said - we strive to keep you updated on progress as it is reportable – the larger process is one where activity happens in clusters, and not necessarily on a monthly cycle. In some cases, the activity rests largely with our partners (manufacturing, certification, etc.), and we do not have full control over their progress and/or timelines. We can only ensure that we provide them the elements needed for them to perform their tasks as efficiently as possible.
You should see an update from us in the next day or so. Progress is being made, albeit not always in the way we would have envisioned it. That’s what keeps this journey interesting!
As always, thanks for your feedback!
The follow up and feedback since day one from this company has been piss poor. Many backers including I have asked simple questions which goes with out being answered. If this is any indicator of how they will be after the product is in our hands.
God help us if we need technical support or warranty repairs! The ideal and concept of IndidiGoGo and Kickstarter is to participate and share with the people who helped make an idea come into reality. To share the journey of the ups, downs, and challenges. As of this writing its been nothing but USB inserts, LED night light, to some other $1.00 store feature anyone could buy now.
I've asked repeatedly about the inserts that make this product different, better, and ground breaking. Yet there has been nothing but silence and dead air! The fact these guys are Canadian's makes it even worse this is the kind of lack luster communications I would expect to see from the Americans.
Swidget: Get your act together, because at the pace you're going your going to be another product that failed because of piss poor attitude toward its backers!!!
What's up? It's been nearly a mouth... tell us something?
Haven't heard any updates in weeks. What's going on?
June 18 delivery is that final?
Lowell thanks for the information, I was thinking along the lines of 15W. But it is nice to hear Your keeping your options open.
Hi @john smith - sent an email your way to follow up. Looking forward to connecting!
Hi @Matthew Wagerer
The current USB configuration can output 5V@2A (10W) which does provide fast charging. Presently the current configuration does not support the higher voltages. However, we will be looking at what upgrades are possible in the future.
No reply from you yet...
Any chance that the USB charger will be upgraded to support higher voltage / fast charging?
Thanks for the response.
Hi @Levy Rivers
The current plan for the Swidget wifi camera is targeted for operation with the Swidget App. We will be looking in the future to expand the capability to other platforms. For any system outside of the Swidget App, bandwidth and security will be top priority. For video, MQTT may not be the best choice in this regard as it is really meant as a low bandwidth protocol.
Will the wifi camera technology be compatible with MQTT communication protocol and REST API services?
I am looking to buy a lot of these to a home manufacturer, could you email me at firstname.lastname@example.org
The inserts you can pre-order now are the same as the ones that were available during the Kickstarter campaign and currently via Indigogo In-Demand, and, we remain committed to delivering these in June. As an early supporter, when we have new inserts available for pre-order, like the Alexa repeater and Wi-Fi camera, you will be the first to know. Thanks for the support!
@creator, if we have submitted our survey and wish to add additional addons such as an Alexa repeater or wifi+camera, how do we do so?
Sorry electric control is hard for me I want to refund
@stephane You completed and submitted your survey, so you are all set! Thank you!!
@creator im pretty sure i did my survey but can you help with my status ? Thank you
Woot! Thanks Swidget!
Hey @Dave - funny you should mention it! We had an update scheduled to go out tomorrow. However, given your enthusiasm, we'll hit send now. Thanks for your continued encouragement!
Were is an update. Please don't be one of those campaigns that just stops communicating after the campaign ends. I get that weekly updates is not necessary but monthly ones would be nice, even if it is a no news update.
Thanks for all the support! Cheers
Just filled out my survey and now looking forward to getting them. Hopefully everything will stay on track for June 2018. As I was going through the survey it dawned on me when deciding if I wanted extra inserts that if I did get them they would probably end up lost somewhere. Have you guys thought of a storage option to sell in the future that could hold all the inserts? Or even have Starter Packs that have a couple different inserts in them rather then buying individually?
We've got the survey done and just waiting for final approval. Should be just a matter of days. Thanks for the support! Cheers
Just checking to make sure the survey is still coming and it didn't get eaten by my email spam folder.
Hi Beverly. We're putting the survey together now and this should be out next week. Sorry for any confusion - Kickstarter charges for the original reward and the survey that we will send out will allow you to add items to this order. Really appreciate the support!
Was waiting for my backer survey so I could add my USB outlet but never got one- just got an email that my order was charged to my credit card?
Congrats. Looking forward to getting them.
Having a major home remodel (kitchen,adjacent rooms) done in the spring....great timing....looking forward to installing many Swidget units.. Keep me posted..good luck
So excited to get my Swidget! Very best of luck with the work to come.
Congratulations on making your Dreams a Reality. I look forward to using your product for Years to come.
Boom! Stretch goal met. Woot!
While the Swidget outlet will function with a Line and Neutral connection - from a safety standpoint, we strongly recommend that it only be installed with all three connections. Cheers.
Of course it requires a neutral. I meant the ground. My outlets do not contain a ground wire, just the hot and neutral.
Does it require ground to function?