Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Christopher Hindle - Your emails were caught in our spam folder. We have added your details to the kickstarter list and it will be active within 24 hours. If any other Kickstarters have not been upgraded please email email@example.com directly.
My account still states I am on a limited plan, not the unlimited plan. When will that change?
Some add-ons I believe are still a MUST with surfeasy are:
Noscript, Ad block plus (with easy privacy list), HTTPS-Everywhere, as well as refcontrol and useragent switcher.
Received in South Korea today :-)
Any estimation for Australia?
@Juraine Go Pimentel - You should receive your item by the end of the week. Please see message we sent you today for more information. Thanks for your patience and support.
mine arrived today in the U.K.
dropped through door about 30 mins ago :)
so hang in there guys, they are arriving
Same situtation here in China....and you guys know how much I REALLY NEED THIS! hope somebody replies to me, it's been really frustrating! :-(
"Marc Offman 4 days ago
Have you yet shipped to German backers? Haven't even received shipping email..."
Got mine this morning. Great!! just set up and just email firstname.lastname@example.org for my unlimited plan. Cheers
Got mine finally... It seems better than my expectation! Good Jobs SurfEasy Team! :D
Got mine today in Norway. Using it. Loving it. Want one more. SHOW ME LINK!
@Marc Offman - German Kickstarters were sent their SurfEasy devices with all the other international orders last week and you should have it delivered in the next day or so.
just got mine yesterday here in Austria.
Have you yet shipped to German backers? Haven't even received shipping email...
All set! Thanks for the quick response and turn around guys.
I live in NY and I have not received mine yet. Let me know who I need to talk to.
Mine arrived last week (military postal system in Germany)... I picked it up this afternoon, and tried it this evening. So far, it works great! It's really going to get its use here over here. I can now access sites that were previously unavailable to me since I am outside the U.S.
Got mine today (in Sweden)!
A few bugs with plug-ins, but got through those... works great!
Using my SurfEasy from work right now. It tunnels right through the corporate firewall. Works on Macs and Windows 7 without any issues.
@Shummy - international orders were shipped last week. If you need any assistance please send a note to support@SurfEasy.com. Thanks
@David - shoot us a note at Support@SurfEasy.com with a picture of it. Thanks
still waiting for mine to show up ... :( ... will be going to China in April and would like to test it out against the great firewall
Are we suppose to see the dots in the PCB on the light side? I thought that was an issue in one of the updates
Am I supposed to have received a tracking number? I haven't received one, If my package has not been sent out can I change the address? If not I guess I can call DHL when I have the tracking number. Thanks! I'm looking forward to trying it out.
SurfEasy has arrived and is set up - can't wait to see what it can do!
@Davy, I'm in Etobicoke too... I received mine by Express Post... Maybe email email@example.com with your contact info to see what's up.
For shipping in Canada did it just go CanadaPost? Still no email or package (in etobicoke)
Working now... THANKS!
When I plugged mine in, it required an UPDATE... after update it is dead!
@Rachel - I believe they went out DHL for international.
Hi Matthew - did you send an email to firstname.lastname@example.org with the email address you registered with? If so can you flip that to me? Chris@SurfEasy.com Thanks
How did you get the Unlimited Plan to show? I tried sending multiple emails and etc. Got no respond back....
Got mine a couple of days ago and it is working well. Took a day for the unlimited to show on my account, not a surprise since there are probably many trying to do the same thing!
What courier do you use for international shipping? I just moved two weeks ago I have registered for mail forwarding but I guess private couriers don't forward mails/parcels?
I'm loving my surfeasy, i use it everywhere
Unlimited plans are taking about 24 hours to get set up. We did get a little back logged yesterday because we had so many people activating. thanks
@blondc - please have them send an email to email@example.com with their email address once they sign up and we'll get them on the unlimited plan.
Re International Units: We had a batch of units that are destined for international customers get held up at customs. We were able to clear them yesterday and they are being processed for delivery today. Sorry for the delay. We'll try to get them to you ASAP.
@SherwinB - darn, thought I might be able to justify a trip to Hawaii!
Works great here! Thanks!!
How long does it take to change our plans to the KickStarter unlimited plan?
Still waiting for the unit... when will international order deliver? I didn't get any notification on delivery...
Are the Kickstarter units coded in some way so that when you go to register them (I'm thinking of my giftees in the Family Pack, and it may be a few weeks before they all get them & try registering) you know they're entitled to the unlimited plan? or are we supposed to mention it or what?? I haven't yet been able to get my own done so don't know what to expect about that!
yes its working properly
@SherwinB - are you sure its working? Maybe you require some onsite support! :)
Got mine today in Hawaii and it works perfectly.. Love it.
thanks for the comments, I'll try to respond to everyone below - but if you're having any support problems please visit Surfeasy.com/support, we're online there for any help you need and will be better able to track issues than using KickStarter. Thanks!
@JS - thanks, we've seen this from some others as well. We've contacted Norton to sort this out.
@Wayne - we have tested on XP successfully but I want to understand the problem you had. There's a file in the data drive of your SurfEasy called SE.Log. It is a technical log and contains no personal data - if you could send that to me (Chris@Surfeasy.com ) along with a quick description of the issue it will help us fix the bug. Thanks!
@bjondc - everyone will get the unlimited plan. Just have them send an email to Support@Surfeasy.com to let us know the email address they used to register.
@Wayne - some sites use your IP address for tracking and because we mask that they can behave a bit off. We'll look into the issue with forums. thanks
My Norton 360 blocked Surfeasy for suspicious behavior. I unblocked it and it works perfect.
Tried activating mine on my older WinXP machine. It froze several times without any success unfortunately. I switched it to my Win7 laptop and it worked fine. Has it been tested on older Windows OSs?