Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Christopher, sorry youre having a problem with your USB. Can you please reach out to our support team for help: email@example.com.
My USB browser stopped working, how do I fix it?
Thanks so much Gemma, really appreciate the feedback. I just shared your comment with the whole team. Thanks!
Just wanted to let you know that of all of the Kickstarter projects I have backed (and tech products I have bought in the last 18 months), this is the one that I use the most. It is easy to use, elegantly designed and keeps my data safe. Thanks SurfEasy team!
You should email firstname.lastname@example.org if you haven't received your product yet... I'm pretty sure they have all been shipped.
I am still waiting for my SurfEasy. I don't remember that I have been asked for my address yet.
Any news on the latest shipping dates?
Regards from Germany
Thank you Mr. Beirne; i finally got my SurfEasy key. Really appreciate what you did for me. Just sent an email for the kickstarter unlimited plan. Congratulations to the Team@SurfEasy...Well done guys. I am posting up the item review on my facebook to spread the word. All the best in your future endeavor guys~
I sent an email to email@example.com with regards to my unlimited upgrade and I received a reply the following day, then my account was changed within 24 hours... So if it's been longer than a couple days, try sending an email to firstname.lastname@example.org
Just found out that I hit my 2GB limit on the limited plan... I know I signed up for the unlimited plan. I logged on to my account and sent a message through the "contact-us" form... but haven't even received an acknowledgement that my message had been received.
@Brett - Your delivery is en route, please see a message we sent for further details
In Canberra and still havent recieved mine. Doesnt take over a week to travel from Melbourne or sydney.
@Jacob - I am in Melbourne (South East) and have received my 5.
Got my SE Stick today..works as promised...Congratulations to Chris and Team@SurfEasy...Well done chaps...time for a Pint !
This comment has been removed by Kickstarter.
sigh...still no love from Singapore Post office~
Received mine today in Melbourne, Australia.
Received in Hong Kong... Will be picking up by end of the week - will send an email to setup
Going to China in a week or so, glad to have this for my trip :D
I can confirm recevership of mine yesterday :)
Thanks Dennis! I'm expecting it to arrive Monday then. Tuesday at the very latest.
I'm in Sydney and received it today!
Anyone in Australia, specifically Melbourne, receive theirs yet? I was hoping I would get it today as they were shipped 11-12 business days ago but nothing. How long does DHL global mail take? According to SurfEasy support, shipping doesn't have tracking either which doesn't help.
Was working great - now only gets Data K: directory not the SurfEasy directory. Help !
@Christopher Hindle - Your emails were caught in our spam folder. We have added your details to the kickstarter list and it will be active within 24 hours. If any other Kickstarters have not been upgraded please email email@example.com directly.
My account still states I am on a limited plan, not the unlimited plan. When will that change?
Some add-ons I believe are still a MUST with surfeasy are:
Noscript, Ad block plus (with easy privacy list), HTTPS-Everywhere, as well as refcontrol and useragent switcher.
Received in South Korea today :-)
Any estimation for Australia?
@Juraine Go Pimentel - You should receive your item by the end of the week. Please see message we sent you today for more information. Thanks for your patience and support.
mine arrived today in the U.K.
dropped through door about 30 mins ago :)
so hang in there guys, they are arriving
Same situtation here in China....and you guys know how much I REALLY NEED THIS! hope somebody replies to me, it's been really frustrating! :-(
"Marc Offman 4 days ago
Have you yet shipped to German backers? Haven't even received shipping email..."
Got mine this morning. Great!! just set up and just email firstname.lastname@example.org for my unlimited plan. Cheers
Got mine finally... It seems better than my expectation! Good Jobs SurfEasy Team! :D
Got mine today in Norway. Using it. Loving it. Want one more. SHOW ME LINK!
@Marc Offman - German Kickstarters were sent their SurfEasy devices with all the other international orders last week and you should have it delivered in the next day or so.
just got mine yesterday here in Austria.
Have you yet shipped to German backers? Haven't even received shipping email...
All set! Thanks for the quick response and turn around guys.
I live in NY and I have not received mine yet. Let me know who I need to talk to.
Mine arrived last week (military postal system in Germany)... I picked it up this afternoon, and tried it this evening. So far, it works great! It's really going to get its use here over here. I can now access sites that were previously unavailable to me since I am outside the U.S.
Got mine today (in Sweden)!
A few bugs with plug-ins, but got through those... works great!
Using my SurfEasy from work right now. It tunnels right through the corporate firewall. Works on Macs and Windows 7 without any issues.
@Shummy - international orders were shipped last week. If you need any assistance please send a note to support@SurfEasy.com. Thanks
@David - shoot us a note at Support@SurfEasy.com with a picture of it. Thanks
still waiting for mine to show up ... :( ... will be going to China in April and would like to test it out against the great firewall
Are we suppose to see the dots in the PCB on the light side? I thought that was an issue in one of the updates
Am I supposed to have received a tracking number? I haven't received one, If my package has not been sent out can I change the address? If not I guess I can call DHL when I have the tracking number. Thanks! I'm looking forward to trying it out.
SurfEasy has arrived and is set up - can't wait to see what it can do!
@Davy, I'm in Etobicoke too... I received mine by Express Post... Maybe email email@example.com with your contact info to see what's up.
For shipping in Canada did it just go CanadaPost? Still no email or package (in etobicoke)