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The conference for career-minded support professionals
The conference for career-minded support professionals
The conference for career-minded support professionals
125 backers pledged $53,623 to help bring this project to life.

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SupConf: A Conference For Support Professionals

$53,623

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SupConf is bringing people who want to make a career out of support together in San Francisco, May 23-24. There are so many amazing opportunities to learn and grow a career in support and we want everyone in support to know about them.

Opportunities to work with companies that value support and support professionals. Opportunities to explore and develop skills in different areas - everything from a trainer, an organizer, a data-digger, a bridge between teams, a document-overhauler, a product tester, a customer interviewer to a leader and more. Looking for opportunities in support or do you know someone who is? Check out our job board.

We're bringing this project to Kickstarter to spread the message. We want everyone who works in support to know that a career in support is a fantastic choice and that there's a community to support them.

SupConf is:

  • Curated Talks - Your time and attention are precious
    That’s why talks are chosen from themes vetted by the Support Driven community. No sales pitches in disguise. We work with speakers to surface the interesting lessons that are most likely to be applicable to you.
  • Build Your Network - Relationships are key to a career
    So much of a conference’s value comes from the people you meet and the ones you build relationships with. We’re not going to leave that to chance. We’re designing the conference with conversation in mind and keeping it small to encourage those conversations to be meaningful.
  • Community Powered - The Support Driven community at your service
    We’re committed to delivering the best conference for support professionals. We’re engaging our community of over 500 folks that care deeply about support to fine tune the conference experience. And we’re not letting sponsors influence the conference schedule.

With the help of the Support Driven community, we’re bringing you a career development experience like no other.

We're hosting the inaugural SupConf May 23-24 at Automattic HQ. It’s a beautiful space with a large open main area for the conference. Upstairs has smaller rooms we’ll use for breakout sessions that will let you and a small group dive deeper on topics. There’s also a full kitchen so we’ll be able to keep you well-fed and hydrated.

                                             
      

Risks and challenges

We've assembled a team from the Support Driven community with experience speaking at and organizing conferences to make this happen.

We're keeping the rewards simple by not producing and shipping swag. Our focus is on delivering the best conference experience for career minded support professionals and establishing processes and procedures to facilitate future events.

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Questions about this project? Check out the FAQ

Support

  1. Select this reward

    Pledge $1 or more About $1.00

    Exclusive, behind-the-scenes project updates from organizing SupConf.

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    4 backers
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    Pledge $25 or more About $25

    Pledge $25 or more
    VIDEO BUNDLE
    Take the insights and stories from SupConf with you

    We’re recording every talk at SupConf. After the event we’ll share these videos, along with MP3s, with you. If you’re not able to make the event, the videos will be the best way for you and your team to learn from our speakers.

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    32 backers
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  3. Select this reward

    Pledge $75 or more About $75

    I HEART SUPPORT BUNDLE
    We’re joining forces with participating sponsors to thank you for supporting SupConf. Get the video bundle rewards and sweet, sweet swag from these sponsors:
    - Olark
    - Zendesk
    - Wistia
    - MailChimp
    - Intercom
    - AND MORE

    We’re working on adding more sponsors for this reward check http://supportdriven.com/2016/02/15/the-i-heart-support-bundle/ for more details and the full list.

    **To keep things simple for our sponsors, we're limiting shipping to the US.**

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    Ships to Only United States
    Limited 9 backers
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  4. Select this reward

    Pledge $250 or more About $250

    JOB BOARD SPONSOR
    Recruit career minded support professionals

    List your job for free on the Support Driven Job Board. That listing, along with every listing you share in 2016 will be marked with a special SupConf sponsor tag. Your logo will also be added to our Kickstarter list of companies that value support as a career.

    - 45 days
    - Highlight and SupConf sponsor tag
    - Your posts will be pinned to the top for the duration of their listing
    - Your company logo on our Kickstarter project

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    4 backers
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  5. Reward no longer available

    Pledge $400 or more About $400

    SUPER EARLY BIRD TICKET
    Get in before anyone else at $200 off the regular price.

    For two days, SupConf is going to be the place to be for anyone who cares deeply about customer support. You'll hear stories and takeaways that you can apply at work. And you'll have multiple opportunities for conversations and building relationships throughout the event.

    This includes 1 ticket to SupConf and all rewards in the Video Bundle tier.

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    Reward no longer available 10 backers
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  6. Reward no longer available

    Pledge $500 or more About $500

    EARLY BIRD TICKET
    Get in at $100 off the regular price.

    For two days, SupConf is going to be the place to be for anyone who cares deeply about customer support. You'll hear stories and takeaways that you can apply at work. And you'll have multiple opportunities for conversations and building relationships throughout the event.

    This includes 1 ticket to SupConf and all rewards in the Video Bundle tier.

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    Reward no longer available 15 backers
    $
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  7. Select this reward

    Pledge $600 or more About $600

    THE SUPCONF EXPERIENCE

    For two days, SupConf is going to be the place to be for anyone who cares deeply about customer support. You'll hear stories and takeaways that you can apply at work. And you'll have multiple opportunities for conversations and building relationships throughout the event.

    This includes 1 ticket to SupConf and all rewards in the Video Bundle tier.

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    Limited 38 backers
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  8. Select this reward

    Pledge $750 or more About $750

    THE SUPCONF PLUS EXPERIENCE

    A little something extra with your SupConf experience. Join us for the speaker organizer dinner the evening before SupConf officially starts. It’s a rare opportunity to spend quality time with the folks bringing SupConf to you.

    This includes 1 ticket to SupConf and all rewards in the Video Bundle tier.

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    Limited 1 backer
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  9. Select this reward

    Pledge $800 or more About $800

    LEVEL UP SPONSOR
    Be known for making the SupConf experience even better

    Make SupConf even more awesome. Your contributions go towards things like drinks and snacks to keep attendees refreshed and a break area where attendees can sit back, relax and recharge themselves and their electronic devices.

    Got swag that our attendees would like? Tell us about it and we'll help share the love.

    - Job Board Sponsor Rewards
    - Share goodies like stickers and t-shirts, at the discretion of the organizers
    - 1 ticket to SupConf

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    Limited 5 backers
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  10. Select this reward

    Pledge $2,000 or more About $2,000

    SCHOLARSHIP SPONSOR
    You get a ticket, you give the gift of a career-defining experience

    There’s lots of reasons good folks can’t make it to SupConf. Create an opportunity for one person who otherwise would not be able to attend. Encourage people to choose support as a career.

    This opportunity is limited to 1 company for each type of product. For example, we'll only have one chat provider at this sponsorship level.

    **Please get in touch with us before choosing this reward**

    - Level Up Sponsor rewards
    - Participation in a bundle of digital gifts to conference attendees
    - Inclusion in opening credits for videos
    - Sponsor message in the Support Driven newsletter
    - Inclusion in scholarship announcement post

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    Limited 4 backers
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    Pledge $3,500 or more About $3,500

    BIRDS OF A FEATHER DINNER SPONSOR
    Co-host the Birds of a Feather Dinner with us at SupConf

    Instead of a party, we’ll be having dinner. Each table will host a different conversation topic. Attendees will be encouraged to visit different tables throughout the evening according to their interests in the topics.

    You’ll be the co-host for the dinner. The support professionals attending SupConf will be our guests.You’ll host one of the tables, and you’ll choose the topics for that table.

    - Scholarship Sponsor Rewards
    - 4 tickets to SupConf

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    Reward no longer available 1 backer
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Funding period

- (30 days)