Use this space to cheer the creator along, and talk to your fellow backers.
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Got both my Grill Pro and Kitchen Pro last week. Got to use the Grill Pro on Sunday. I used one probe in a pork loin and the other to check the smoker temp. I must have bumped the dial when I set it to the side of the smoker box as it mooed when it hit temps for all of the beef settings. Will be vigorously testing it over the next few weeks as I rev up for the 4th. Plenty of different meats and temperatures.
One quick question, can I put the Kitchen Pro probe in the smoker box (not directly near any flame) to check temps? At times, I will have multiple meats and pull temps going and want to keep/monitor the smoker box temp as constant as possible.
My Grill Pro has arrived! (In New Zealand).
It looks great! Can't wait to try it out.
Just got mine today! The battery compartment is a little loose but that is an easy fix. Over the week I will have to put them to the test.
After a full day of testing on my fridge I noticed a few things. When leaving the bluetooth range, the thermometer fully disconnected and the data from the prior readings was not restored. For quick roasts, this should't be a big deal, but for long smokes-this could be problematic.
After about 2:30 of logging, I noticed the graph went away. It seems the full range of data was still captured, but I noticed the intervals changing to accomodate for 1024 or so datapoints. Within a 2 hour duration it was every 5 seconds, but after a 6 hour duration it turned to 30 seconds. I found this a slightly odd behavior.
One interesting feature was that I had my ipad connect to the device and then I paired my phone to the ipad. It seemed the ipad was broadcasting the same readings to my phone.
Let's see how reliable these are.
Received the regular and the pro yesterday. An initial hot water test and I recorded temps on all 4 probes through the app. Yeah! I've been testing it with my fridge as I think my fridge has been acting up. Seems to work okay. Will try with a BBQ or roast this weekend.
Aside from the other comments about the batteries, fit, and clicking (the pro BTW feels better fit wise), it's okay. It's not as polished of a feel as I would have liked, but the real test is how well it records temps.
Would love if the apps were Mac OS compatible as I want to run longer experiments with my computer logging the data.
Got mine yesterday...and now that it's grilling season, i'd like to add grilling probes - when will we be able to order them? (I know, you're still shipping out KS fulfillment!)
Got mine today but with no Android support will likely have to give them to some friends in Apple households.
I got mine in Australia last week. Grill Pro
Any news on international shipping? We are now well in to bbq season and I havent even received a shipping email yet
Mine arrived today, and I know exactly what you mean. For a start, I had to go and collect it from the UK sorting office, as there was £25 worth of VAT and handling charge to pay.
I was expecting a high quality product, particularly given all the updates about exacting design, but it feels plastic-y and not robust. As @Craig said, the light flickers as you turn the knob and it lights up between selections. It's also not obvious how to pair with the app. Clicking the button appears to do nothing. Finally, the batteries are loose, and the unit often fails to work without resetting them. I've tried to squeeze a little on the clips, but I'm afraid the metal is very flimsy and might break. All very disappointing.
It's not a customer support issue, so I'm not raising this through the app, and I want to hear the views of others.
A note to everyone: if you've got issues I can help you with, please contact me through the app (Settings gear icon > Customer support).
@Sj, sent you a message.
@Betsy, @Craig, thanks for the honest feedback. I agree, the batteries are finicky. In our caution, we underestimated the dimensions on the sides, and the clips were sometimes placed too far apart (we let too many of these through QA at first, but it can be fixed by bending them toward each other). Once the silicone cover is firmly in place, that should make sure the batteries are sitting correctly. And yeah, the magnets are powerful enough that they want to pull the batteries out if you shake them loose, but that shouldn't happen if the clips are bent in and the cover's on.
@Betsy, that sucks that you got overcharged for duty. Going to check into this and send you a message.
@Craig, re: the dial feel, the amount of variation in a couple of components has given us headaches. (There's probably another manufacturing post just on this topic.) Part of our own QA has been weeding out bad ones, but I know what you mean. Please contact me through the app.
@Jessica, @Betsy, sorry that Android isn't the priority I'd also like it to be. I hate to let backers down, and I don't like that any part of this has taken as long as it has. Anything I can help with, please contact me through the in-app support or http://support.supermechanical.com - and I'll continue to plug away at everything.
@Craig Little Indeed. I expected do much more. I also knew android wasn't a priority, and yet I thought it would be available or at least in the works. So these will stay in their boxes, unused for a long time.
@Betsy Lipes Totally agree, the batteries need to be in a better fitting compartment. The dial unit *looks* the business, but it doesn't feel great when you turn it. It needs to snap into place better. There's so much play when trying to line it up over the picture and the LED indicator flickers sometimes. The app recognised the presets ok, but I don't think I could trust the Range Dial without it. Considering a lot of updates were made over the fit of the dial, I'm disappointed with the end result. It would have to be a lot more robust if it were to go into mass production.
Still waiting for a response from my previous ask. When will MY order ship?
Any updates on the development for the Android version of the App?
Got mine today. Not impressed. The batteries don't stay in or make contact. A shake or 2 and they bounce out and get stuck to the magnet. Also the value declared was 75$ more than I spent, so I got charged much more for duty when it arrived here in Canada.. 50$.
yep, just got mine and tried the yogurt, had a time getting it connected and yogurt needs to be precise, so temp did not show exactly in the app like it did with my old range. Hmm
My phone doesn't haven have a headphone jack anymore, so I can't use the old ones. I hope these ship sometime soon.
By when should I expect my Range Dials arriving in Switzerland?
Woohoooo, got em!
Kinda buggy doesn't link up on first time ever... not as easy or fool proof as I'd expect.
All right! Let us know from within the app if you have any questions, and otherwise we'd love to see an action photo of the first thing you cook.
Range Dial has arrived! Thank you!
Sure, Julian - I'll be posting one in the next few days. There isn't much to say so I've been putting the info in comments as people ask. If yours hasn't shipped yet, it's likely because 1) you have a probe upgrade or order change, 2) you're international, 3) you pledged toward the end of the campaign, 4) we're slow.
Any chance of another update? It's been a couple more months and mine still doesn't seem to have shipped yet :(.
@Seth, of course. Contact us within the app (Settings gear icon > Customer support) or http://support.supermechanical.com
I received my range dials today. I received both but unfortunately my grill dial is defective. I tried finding a way to contact you guys through the support link on your site but I failed to find a proper email address. The metal knob appears to be completely snapped off the dial and there is no way to reattach which has left the dial on.. Battery removal killed it. I have photos, is there any way I can return it for a new one? Thanks.
Still waiting for my delivery please
Have not receive yet, please help to check on shipment status.
I would like to know the shipping situation now as I still have not received my kitchen pro yet. My backer is 200+. Thanks!
Brian, glad to hear you got it. Everyone should make sure they have the latest version of the app (2.0.4), as we're fixing bugs as quickly as y'all are finding them. :)
Joe, I already responded to you through support. Sorry about that.
Received mine in the mail today. Quite late but nevertheless in am looking forward to putting it to good use. Gave it a small trial run and it seemed to work quite well.
Hi - Just received my Grill Pro today. I supported at the "KITCHEN+GRILL PRO: Both Kitchen Pro and Grill Pro models." level.
Was the Kitchen Pro shipped separately?
Julian, it's hard to say how long transit will be once we get yours in the mail, so I'd change it to the new address, and I'll make sure we hold on to yours until you'll be there. On the Kickstarter campaign page ( https://www.kickstarter.com/projects/supermechanical/range-dial-connected-food-thermometer-that-lets-yo/ ), you should see a blue "View Pledge" button. From there, click on Survey and you'll see a place to edit your shipping address.
How can I change my shipping address? The address I gave is closing at the end of the month and unless my Range Dial will be in the UK by then, it'll get rejected/end up in confusing delivery limbo.
We've got about a third of the units out so far. Not as much as we'd like, either. There's been continued delays in setting up the shipper as I mentioned in the update, but we're going to get an answer from them one way or another next week and finally start pushing out packages in earnest.
I've also thrown a wrench in the works by getting pulled away to find a complicated bug affecting remote temperature display. That should be fixed in the v2.0.1 update that went out this week — but I've gotten two reports of crashing when Range Dial connects. If that happens to anyone else, please contact us through the in-app customer support so we can get your assistance in debugging it.
Josh, contact us through the app (Settings gear icon > Customer support) and we'll take care of it.
I am so ready to get all your Dials out the door, and turn to working on features that backers have already suggested.
Hi, can you offer us some stats on shipping? How many have gone out, how many still to go. Seem to be scant few comments from people who have actually received one. Cheers
Update? Come on and ship them! :)
Hi. When can we expect to see shipping confirmations / deliveries?
I received my mine today. The dial doesn't match up with the app. If I move the dial to the pig, chicken comes up on the app. If I move it to the chicken, fish comes up.
Kendra, yes - right now, you'll get an email confirmation with tracking number as we print the shipping label, and then we generally hold it a day to give y'all one last chance to update your address, if you notice it's not up to date in the email.
Still getting through them slowly, in rough order of when you backed (but grouped a bit for convenience, and holding back ones that have special orders).
Just to follow up from the last update and per the comments, it's safe to say that if we've backed, we would know it's been shipped based on an email confirmation, correct? Meaning it won't the package won't be shipped without an email confirmation I hope?
Thank you for all the hard work!
Got mine! very happy. now to get something to test. Also looking forward to when the Android app is done as my ipad is not always around and Id like to be able to view on my phone.
For sure. Admittedly I haven't had to worry about this as I grill in my carport. But now that we're all curious, I'm going to test how much water we can get on this version. Chance of rain tomorrow...
Version 2 - waterproof, just thinking out loud.
Oh, and Daniel - haven't tested the Dial for water resistance. There are no upward facing openings, so it's possible but not easy for water to get inside the case and short the circuitboard as long as the knob is facing up. Even then a drop or two won't cause permanent damage. Keep it under a plastic bowl!
Hi, all - sorry for taking so long to pop back in here with the shipping update. Hope that adequately explains where we are.
When we submitted the products for Amazon, it was back in November or December because the listing process takes a while. Back then I expected that Kickstarter rewards would all be shipped by now, so we had entered an availability date of mid-February. I'd be pissed too, if those jumped in line. But with the exception of, I think, a box of 8 to Amazon's warehouse that my fulfillment guy missed the memo on, we've cancelled any of their orders until Kickstarter rewards are all out. We've gone through Kickstarter a couple times, and we try to always put you first. Not just with the usual priority and discount, but also extra leeway on the warranty and extra discounts on future products.
I cannot even believe that orders are being taken and shipping on Amazon (and probably other online sources)! That seems incredibly underhanded to me that you have had my (and everyone else's) backer funds and are selling and units entitled to your backers to fulfill Amazon orders!
How weather resistant is the Range Dial?
I'm thinking specifically about it being out by the BBQ in the rain.