Remaining Fulfilment Update
We wanted to send out another update as the last one was two weeks ago. For the majority of people that now have their Stones, we hope you are putting them to good use and testing their durability. We've seen lots of great stories and posts on instagram so keep them coming.
To those that are still waiting, once again we apologise for what has been a very long wait. What's been very disappointing for us is that the most delays have occurred in the US and UK, two parts of the world we really focused on when spreading the word about our new product. We are doing all we can to make sure they get to you as soon as possible, but the reality is once they are in domestic post, which they now are, we are here just willing Royal Mail and USPS on.
For those still waiting in the UK, we thought Royal Mail would be slightly quicker and that the last plain books would all be delivered yesterday, but as we're writing this we're getting a fair few Instagram messages from people receiving them today. So the last plain ones should be with you by Monday, and monogrammed books by Tuesday/Wednesday.
We do appreciate why you might be frustrated and disappointed with this wait but please understand that our misestimates have not been done to mislead anyone. At all points these were estimates based on the knowledge and information we had. At some points this might have been down to naivety (such as using Media Mail which we now know is not liked by the majority of Americans and is generally a poor service), though as a Kickstarter project we are not the finished article and aren't experts on fulfilment. But mostly these misestimates were circumstances we didn't foresee, which we have mentioned in previous updates and comments.
Ultimately what we want you to know, and we've said it before, is that we really want you to have your notebooks as much as you do! And while its taken longer then you or we expected, you will get them.
When anyone looking to launch a Kickstarter campaign comes to us for advice we'll be sure to tell them how important it is to have your fulfilment water tight and however long you think it will take, add two months.