All Orders Shipped
We’re glad to say that all orders will have left the factory by the end of this week and wanted to reiterate how each type of order is being sent, and when you should expect to receive yours (if you haven’t already).
US & Canada
These non custom orders have been via our distributors in Chicago and sent out via Media Mail (USPS). The estimated delivery time for these is between 2-8 days depending on distance. Unfortunately due to how they were sent by the distributors we’re not able to provide tracking, which is disappointing as we understand the frustration of not knowing exactly where your parcel is. We ask you to bear with us as they are on their way to you.
All non-custom UK orders have arrived in Sussex and are being sent out individually by Royal Mail. They should all be with you next week.
The Rest of the World
All of these non-custom orders have been sent directly from the factory via courier. The majority have been delivered so far, and the remaining shipments’ deliveries are due in the next day or two.
Monogrammed & Custom Logo
As we mentioned in our last update, we had to replace the monogramming machine which created an unexpected delay. The machine took some time to clear customs and was delivered at the beginning of this week. The monogrammed and custom logo books have now been finished and sent out via the methods above.
We estimate these US & Canada orders will take 5 days to reach Chicago, and then the 2-8 day estimate applies. UK Orders will take 2 or 3 days to reach Sussex and then days with Royal Mail. We know many of these were bought as gifts so apologies for those that have missed their special occasions.
At this point we ask our US and UK backers to hang tight for the final stretch. As we knew the majority of orders would come from these two countries, our plan was always to get them out first, however the extra demand and the logistics of shipping economically have extended the timeframe. We completely understand some of the frustration with the wait because of this, and thank you for your patience while the rest of the deliveries are made.
In terms of updates, we always do our best to reply to Kickstarter messages and comments but we realise not everybody sees these, so hope we've answered as many queries as possible in our update today.
For those who have received their Stones, thank you for the great comments we’ve had so far! We look forward to seeing more photos of your Stones in action as they arrive.
The Stone Team