Hi! First we’d like to thank all the backers that have filled out the surveys. From 4.2k backers we still need approximately 600 people to fill out their surveys. Because of this we are extending the original deadline of Friday 11th of May to Monday 14th of May. This gives you all 3 extra days to fill out the surveys and do any changes to the order for those who already filled out the survey. We will lock down the survey responses on 14th of May, so it won’t be possible to do any changes to your order then. Anybody who hasn't filled the survey by this date will still be able to fill it out later, but their shipping will be sorted in the later batch so we strongly recommend you to fill the survey by the 14th date.
On Monday, 14th of May, we will also be taking BackerKit payments so if you made any extra orders on BackerKit please ensure that you have your card linked with enough funds to avoid further delays or complications. We will also remind you on Monday to double check your shipping address. Deadline for BackerKit payments and address will be set 2 days later, to Wednesday, 16th of May. After that we will start finalising all orders so we can proceed to fullfilment. We expect shipping to start in late May.
We still have a number of backers whose payments failed here on Kickstarter. We recommend you to check your card details and update them so KS can process your payment. If your payment is not properly processed (both on KS and on BackerKit) by 14th of May, this can also cause a delay in processing of your order. A number of people contacted us that the cards do not work with KS but they still want to continue with the order. To these we recommend to cancel your KS pledge and go to our pre-sale shop at https://stone.backerkit.com/hosted_preorders and repeat the order there - you can find all rewards in the pre-sale shop for the same price as they were on KS. Also, if anybody has friends that were interested in getting Stones but missed our KS campaign, please forward them to the pre-sale shop linked above. Please note that the pre-sale shop is the last opportunity to order Stones at special pre-sale prices.
Lastly, we understand a few people had issues with paying an additional fee for monogramming. Unfortunately, we were more limited than we expected with post Kickstarter additions so apologies for this.