We wanted to send out another update as the last one was two weeks ago. For the majority of people that now have their Stones, we hope you are putting them to good use and testing their durability. We've seen lots of great stories and posts on instagram so keep them coming.
To those that are still waiting, once again we apologise for what has been a very long wait. What's been very disappointing for us is that the most delays have occurred in the US and UK, two parts of the world we really focused on when spreading the word about our new product. We are doing all we can to make sure they get to you as soon as possible, but the reality is once they are in domestic post, which they now are, we are here just willing Royal Mail and USPS on.
For those still waiting in the UK, we thought Royal Mail would be slightly quicker and that the last plain books would all be delivered yesterday, but as we're writing this we're getting a fair few Instagram messages from people receiving them today. So the last plain ones should be with you by Monday, and monogrammed books by Tuesday/Wednesday.
We do appreciate why you might be frustrated and disappointed with this wait but please understand that our misestimates have not been done to mislead anyone. At all points these were estimates based on the knowledge and information we had. At some points this might have been down to naivety (such as using Media Mail which we now know is not liked by the majority of Americans and is generally a poor service), though as a Kickstarter project we are not the finished article and aren't experts on fulfilment. But mostly these misestimates were circumstances we didn't foresee, which we have mentioned in previous updates and comments.
Ultimately what we want you to know, and we've said it before, is that we really want you to have your notebooks as much as you do! And while its taken longer then you or we expected, you will get them.
When anyone looking to launch a Kickstarter campaign comes to us for advice we'll be sure to tell them how important it is to have your fulfilment water tight and however long you think it will take, add two months.
We’re glad to say that all orders will have left the factory by the end of this week and wanted to reiterate how each type of order is being sent, and when you should expect to receive yours (if you haven’t already).
US & Canada
These non custom orders have been via our distributors in Chicago and sent out via Media Mail (USPS). The estimated delivery time for these is between 2-8 days depending on distance. Unfortunately due to how they were sent by the distributors we’re not able to provide tracking, which is disappointing as we understand the frustration of not knowing exactly where your parcel is. We ask you to bear with us as they are on their way to you.
All non-custom UK orders have arrived in Sussex and are being sent out individually by Royal Mail. They should all be with you next week.
The Rest of the World
All of these non-custom orders have been sent directly from the factory via courier. The majority have been delivered so far, and the remaining shipments’ deliveries are due in the next day or two.
Monogrammed & Custom Logo
As we mentioned in our last update, we had to replace the monogramming machine which created an unexpected delay. The machine took some time to clear customs and was delivered at the beginning of this week. The monogrammed and custom logo books have now been finished and sent out via the methods above.
We estimate these US & Canada orders will take 5 days to reach Chicago, and then the 2-8 day estimate applies. UK Orders will take 2 or 3 days to reach Sussex and then days with Royal Mail. We know many of these were bought as gifts so apologies for those that have missed their special occasions.
At this point we ask our US and UK backers to hang tight for the final stretch. As we knew the majority of orders would come from these two countries, our plan was always to get them out first, however the extra demand and the logistics of shipping economically have extended the timeframe. We completely understand some of the frustration with the wait because of this, and thank you for your patience while the rest of the deliveries are made.
In terms of updates, we always do our best to reply to Kickstarter messages and comments but we realise not everybody sees these, so hope we've answered as many queries as possible in our update today.
For those who have received their Stones, thank you for the great comments we’ve had so far! We look forward to seeing more photos of your Stones in action as they arrive.
The Stone Team
Hi everyone, after a lot of notebook and stationery production we are finally ready to begin Kickstarter shipping. As much as we wished we could just get all the orders in the post it's sadly not as simple as that, so we wanted to give you a bit of a break down on how we plan on getting over 4,000 orders to 70 different countries from our factory in continental Europe.
- US and Canada orders will be flown to our distributors in Chicago. From there they will be sent via Media Mail
- UK orders will be going by road to London, from there they will be going via Royal Mail.
- European orders will be sent directly from our factory
- Australian and New Zealand orders will be flown to a distributor in Sydney. From there, they will be posted locally
- Rest Of World orders will be coming to London, before being couriered to every corner of the globe including Papua New Guinea and Tahiti
These Kickstarter orders will go in two waves. First wave will include all non customised Stones, Memos and Leather items. Monogrammed Stones and Gift Boxes will go soon after. The reason being we had to replace the monogramming machine and gift boxes took longer to manufacture then anticipated.
Custom Stones (i.e. debossed or foiled) will be sent directly from our factory by courier and Backerkit orders will follow straight after Kickstarter fulfilment is complete
We once again thank you for your patience. As previously mentioned, we want to get these products to you as much as you do and this whole process has taken longer than anticipated, but we do believe they'll be worth the wait.
The Stone team
Hi everyone, we wanted to provide you with an update on the current fulfilment status. Before going into details we wanted to mention that whilst we understand some people want regular updates, every time we send one, all 4,000 + backers are sent an email. So whilst we want to keep everyone in the loop we also don't want to keep hammering people with emails.
Our initial estimate for the commencement of shipping was for late May but for a variety of reasons, this has been pushed back to mid-June. We, of course, appreciate this is disappointing news for some of you who are eager to get your hands on Stones so would like to apologise for this delay and provide you with an explanation.
As you know our campaign was a huge success, our target was approximately $26k but the final number was $220k. We were quietly confident we would go quite far over our target and had prepared for that scenario but selling over 8 times the target was a big surprise to our team, albeit it a lovely one. For those new to Kickstarter, it's important to mention that this isn't a shop, or rather, we aren't a big retailer sitting on thousands of units of stock, so all of this had to made to order. And anyone with experience in manufacturing will know that such a huge jump in demand can create all sorts of problems.
Because all of you as backers have been so great and supportive we really did not want to disappoint anyone by not meeting our delivery estimate. So despite selling over 10,000 Stones we did our best to hit that target. However various things have meant that this proved to be an impossible task.
A primary issue in this was a delay restocking stone paper supplies. As a rare and relatively new form of paper, there are very few mills producing this paper and our campaign caused a big spike in demand that caused this delay. Beyond this, having to process over 4,000 orders with approximately 120 package size/variations to 64 countries has been a mammoth task that has bought up problems we could not predict and required solving. The complexities of posting to this many countries has meant that it's not simply been a case of popping orders in the post once they've been made up.
As previously mentioned this Kickstarter is just the beginning for Stone as a brand and as our first customers and backers, we want to get these products over to you in the best possible time, without compromise in quality. So before sending us any angry emails asking where your Stone is, please bear in mind, you are not talking to some customer service assistant in a huge amazon office, you're talking to someone who wants you to have these notebooks as much as you do.
The Stone team