First, if you have moved since backing the Kickstarter, please update your backerkit here-
Things are finally being prepped to ship out, and the Backerkit will close May 1st. Please update your address to make sure your stuff goes to the right location!
Posted below is what we’re being told is the final shipping schedule. As we mentioned in the last update, everything was on schedule to leave China in March, But that has been pushed back a bit due to a factory shortage of materials they had to get more of to finish printing and boxing the order. Full details on this and why it happened are below for anyone interested, as well as a direct copy/paste of the schedule for delivery given to us by the factory last week.
Why were things delayed out of March into April?
Initially, back in January when we got our first advance copy for approval, we were told that Everything would finish up in March immediately after the Chinese New Year break the factory takes in February. This did happen, and the factory finished printing all of the pages, some of the covers, and some of the extras, as well as produce boxes for everything- but the factory ended up running out of the red cloth being used for the cover. When we asked what was up, we were not given specifics at first, only that things had been delayed, but after sending our printing manager to the factory to see what was up, we were told about the cloth shortage. The factory was trying to work with alternative options to match the color without having to order more of the specific cloth being used, but could not ultimately match the shade close enough to not be noticeable. New cloth was ordered, but was shipping direct from it's UK manufacturer. We are told it arrived this week and that things are moving again. This effectively put our project on hold for the better part of March, which is why it missed it’s intended ship date.
Printing of the covers has resumed and the last set of books are now being assembled and boxed. While it’s a bummer to see the team over there delay us back again, we’re relieved to know it wasn’t a serious problem, and was resolved relatively quickly. We were also given an official schedule of when everything is slated to finish and leave port / arrive to backers from the factory, which is pasted below-
April 19: Bookmark press proofs sent
April 28: 20 copies of Vol 2 advances sent
May 2nd: 3 copies of Vol 1 advances sent
May 12: All books ready to leave the factory
May 19: Departing port.
Jun 20: Arrival at US port.
Jun 20: Arrival at French port -NOTE: this date is not confirmed and may actually arrive sooner
June 27-29th: Arrival at US Amazon warehouse
REGIONAL SHIPPING INFO
For international orders, most parcels will be going out from France. We are using a carrier with a 99 percent send through rate, which is higher than last time, so we assume everyone’s orders will arrive fairly fast. EU orders will arrive sooner, while worldwide orders may arrive later due to customs wait times. Based on our first book, the outlier countries where things may take longer are typically Mexico, Russia, India, Indonesia, and Australia. That being said, last time only a handful of books didn’t make it through on the first run, and all of them were replaced quickly. Canadian orders will ship from France as well, and not directly from us like last time. Due to Amazon no longer being used as a result of the price hike, most international orders will not have tracking once they leave France, but we have checked with multiple users of our shipment house and are assured that 99 percent of orders go through with no issue. Any orders lost or damaged will, of course, be replaced.
We are also being told that the shipping of ADVANCED tiers with the first book packed in are significantly cheaper to mail internationally and in the EU now that we are not using Amazon, so once we get the final numbers we will be calculating a refund for every EU and Worldwide backer based on the price difference. Refunds will go out to the card on file with Kickstarter, and if they can't go through, we will reach out personally to set up a PayPal transaction.
For Domestic US orders, once the books reach the Amazon facility they are usually fulfilled and delivered within a week to ten days. Aside from the facility mix up and box removal issues we faced last time, the shipment side of things with Amazon went very smoothly once the books actually got mailed out, so we expect no problem this time around.
OUR NEXT UPDATE
Based on the Schedule above, we should have another update in about 2 weeks where we can show off more of the books, bookmarks, and other stuff. In the meantime, we will be checking here and in the comments regularly to post updates and answer anyone’s questions! We’re sincerely sorry that this process has taken so long to resolve this time around, but are happy to see things finally on a set schedule. There has been a lot of back and forth between us and the printers on when to expect things in the past few months, but at last we are finally getting some concrete dates and commitments. Thank you to everyone who has been waiting along with us to see this all get resolved and for the books to finally arrive!