Shipping update, New Card art, and project delivery FAQ!
As we move into October, the fulfillment process for the campaign is about to begin, so we wanted to post an update with all the relevant info and answers to everyone’s frequently asked questions here! As always, if there is something we do not cover or if you have any further questions, just comment below and we will be happy to help!
But before we begin, another Card art reveal from the extremely handsome Brad Rigney! This time its Dracula, in all his many-formed glory. We love you, Brad.
is there a book 3 Kickstarter coming?
Yes, but not this month as we had planned. Because fulfillment of book 2 had to be pushed back, we have decided to take the winter and spring to completely finish book 3 before kickstarting the publishing, with an aim to begin the fulfillment process the same day the project is funded later next year. We will post more info on how that is going later in 2018!
When will the shipping process begin?
The shipping process is set to begin immediately after printing is completed. The books are planned to head to the printer in mid-October and will begin printing shortly after. The printing process moves fast, so we expect the books to begin shipping around late October to early November.
Can I still change my address?
yes, just log into your backerkit survey and you can edit your info there! info on how to do this is listed in the ‘backerkit’ update on the campaign page. The ability to change your address will end on October 15th when the order is placed and shipping begins.
The project was delayed due to an Amazon policy change, was a solution found?
After Amazon’s sudden shipping fee increase in July, we had to delay the fulfillment for a few months while we looked for solutions for cheaper shipping. The end result is that this time around, we will be shipping with a variety of carriers to different parts of the world, and only using Amazon for some domestic U.S. orders. We are still working out final prices with some of the other carriers, and will have more information on which shipment service to expect your package from once shipping begins.
How will the items ship?
The items will ship as follows- itemized by reward
book 2- bumper boxed
book 1&2- bumper boxed
Trading Cards- padded envelope, shipped separately
Book 2 bookmark- Boxed with books
book 1 bookmark- padded envelope, shipped separately
Audiobooks- digital download code, mid-November
posters- shipped separately (packed together with cards and bookmark)
Why aren’t all the items coming in one box?
To make things easier on our printing and packing team after the unexpected delay, we have decided to ship the cards, posters, and book 1 bookmarks direct to backers ourselves so as to create less work for the shipping team. This will get the books out much faster and with less room for error.
Why haven’t we seen any update pictures like last time?
Because our printers do not have on-site longterm storage, production had to wait until the shipping situation was sorted out, meaning images won't be available until the printing for the entire order begins later this month. When this happens, everything will be printed all at once, and we will have a lot to share! Like last time, the books will go almost immediately from printing to shipping, but we plan to share what we can when we are able
When will orders officially close?
Currently, we plan to close all orders for this campaign October 15th, the day the books go to print. Any orders made after this point will roll over into the next wave of preorders that will begin shipping in January. This will also be the day people’s cards are charged for Backerkit purchases. Depending on how many errored pledges we get, we may extend this briefly so everyone can sort their orders out, but we expect things to wrap up around this time.
Thanks everyone! We are entering the final leg of the process and can't wait for everyone to get their stuff!