Use this space to cheer the creator along, and talk to your fellow backers.
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Hi Jeffrey, boy do I feel stupid. That's what happens when I duck into kickstarter during work hours quickly without taking everything in, lol. Thanks for the clarity and appreciate your efforts to get it to us as soon as you can. ;)
David W J Smith--TTWLB is book one from our back catalog. Only one pledge level (the highest) will be getting anything TTWLB related, and that was in hard cover. There was no pledge level in this KS for TTWLB in pdf or softcover. If you pledged for pdf and softcover, you pledged (only) for FSLN (book two). Which I am busily working on every weekend--the text is nearly done and should be done this weekend. PDFs and softcovers of TTWLB are available at drivethrurpg or its affiliates.
I might be late to the party here but I see that people are saying that they have received hard copies of TTWLB. I pledged for a PDF and soft copy cover. Have the soft copies been sent out? My pledge say approx shipping in Jul 2017.
I also haven't been notified by Drivethrurpg of any PDF being made available. I'm presuming I should have received the PDF by now....
@Stephanie, cheers! Appreciated. I'll let you know via Kickstarter message how it goes.
I'm sorry Colm. While it's OBS' responsibility to replace lost orders I take it personally. Let me know in a week what they've said. Whatever the outcome, you will get your promised book.
@Team, yes, I received the shipping confirmation on Sat 25th.
Hi Colm, Did you receive the email notification of it being shipped?
Currently still awaiting the hardback in Estonia, shipped on 24th from the UK. Have been in touch with customer support at DriveThru. I am sitting tight and hopefully it will be with me shortly.
@Sid, well, cheers to a speedy resolution then!
@Senator Meow, today l recieved emails from drivethrurpg.com suggesting the situation has been remedied. You're probably right about the cause, but top marks to drivethrurpg and/or Stygian Fox for fixing it so promptly. And presumably on public holidays for Easter. Less a cursed box than an easter egg.
@Sid, I also already had the TTWLB PDF in my library before the KS, but my order history shows an order for the physical copy being placed on my account for 03/22/2017. I would wager that if your order history doesn't show it, it hasn't been ordered. Perhaps related to that email snarl from about a month ago? Not to reopened any cursed boxes or anything...
My rpgnow account makes no mention of a delivery of a hard copy of TTWLB, and l certainly haven't recieved one yet in the mail.
I'm backed at the right level, and can see "The Mark of Evil" file alright. I already had TTWLB in the library, having bought it last year, well before this KS. Could this have made the Kickstarter file rendundant and thus somehow prevented it from being mailed? Or is it just anonymously in transit? How do l check?
Tcho-tcho kid-lets... the cold never seems to really touch them...
Two weird little female children I've never seen in my neighborhood, not wearing coats despite the 39 degree day, dropped off my copy of TTWLB today.
My TTWLB appeared squatting silently in my garage. Seems appropriately ominous!
Just opened up my TTWLB hardback! It's wonderful! Thank you guys so much!
Came home to a beautiful book on my doorstep! Thanks, Stephanie, Jeff, et al.!
My copy of TTWLB arrived today (in Hellgium). /me happy ;)
My physical copy of TTWLB arrived yesterday. Looks beautiful. Can't wait to read it and review it on my channel.
As long as your address is correct Marcus everything should be fine �. Wait two weeks and if you don't receive the TTWLB book then come back to me.
Hi. I think I am one of the affected Protectors. I received your notification about the PDF via mail and could download them. I also received the survey and filled it out. I also received a confirmation mail that my survey was successfully transfered. However I did not receive a notification about a print delivery. Such an order is also not under my "last orders" tab. I checked my mail notifications setting in Drivethru as recommended. It is not blocked. Can I do anything else to ensure that everything is set up correctly on my side?
Could all those who pledged at PROTECTOR LEVEL but haven't received their emails about their copy of THE THINGS WE LEAVE BEHIND please check whether they have blocked DriveThruRPG as a sender in their email account OR in the DTRPG/RPGNow account have chosen the 'no emails' setting.
Thanks, downloaded my copy of TTWLB without problem. All good!
Can we please add into updates what Pledge level these updates affect. Great to see the constant comms that KS could learn from but these are clearly for higher end backers.
@Michael Collins: no man, only the highest pledge level should have anything yet, including a survey.
Argh, reading comprehension fail at my end! You are/were talking about Things We Leave Behind books + pdfs, not ones for Fear's Sharp thingies, in the latest update. Already have those via previous KS, and my pledge does not include those, so I shouldn't have received anything yet anyway (I think?). Sorry. Ignore my previous comment. :(
Like I posted in the latest update comments, I also haven't received anything -- email now or survey earlier, at least as far as I can remember (can't be 100% sure about receiving/answering survey, I get a *lot* of email :/ ). My email is email@example.com
Hey there! I backed at the 9 $ level - should I be filling out a survey or anything? I hadn't recieved a link to anything and scoured through my e-mail's spam looking for anything related to a survey for this. Maybe I am too early? Either way, can't wait to read what you guys cooked up for my CoC group! Thank you for all your hard work!
Nice job on the character concepts! I admit I haven't read it thoroughly yet, but it looks pretty good!
I'm gonna input them all in by hand and hopefully we can get this sorted for when all the other backers need their books :)
Going over the Backer Report with a fine tooth comb it is a little coincidental that some of those who have told me they haven't received their PDF seemed to have put their email in the wrong place. :/
It's called "media blindness". It's understandable really. We're bombarded by so much information that we have to tune a lot of it out four own sanity.
Incidentally, Chris Tang has gotten back to me. He's traced the emails all the way to the delivery system which proves they went ok. As people are still answering the survey it shows that the 'fault' is definitely at the recipients end.
Meaning people either have entered the wrong email, the right email incorrectly, or it's been bunker by their email provider.
There isn't anything else i can do now except try to resend all the pdfs. This, however, is using the emails backers used in kickstarter, in other words, exactly the same method as last time.
I'm still working on getting you physical copies.
Oh, and for the two people who emailed me today, the 'Witness' level does not get a pdf of TTWLB so obviously there isn't a missing PDF for you.
Yeah, one thing I've learned is that people don't like to read information. Signs, posters, updates. It's to much of a bother for a lot of people.
Chris Tang of OBS is on the case! Hurrah!
LOL. Bless ya, Bud!
I needed that.
I am just going to grab Liz, go to the Winchester, have a nice cold pint, and wait for all of this to blow over - and hope my physical copy of TTWLB arrives without me having to do anything. ;¬)
"I didn't get my PDF. What should I do?"
If you're not at Protector Level; nothing.
I've wasted my morning answering messages from people who aren't entitled to the TTWLB PDF messaging me to ask where their PDF is.
They clearly haven't bother to read the updates or comments.
I'm sorry, but I'm at a complete loss as to why I need to keep saying this. It has had one effect though, I won't be offering a higher tier with previous books with our next Kickstarter.
I'd like to think Steph is kidding and that people who didn't pay aren't complaining (since you'd knpw if your card got charged, right)? and that people who didn't pledge for a back copy of TTWLB aren't complaining about not getting it. Sigh. Again, folks, we love you but FSLN will be out in Julyish.
People. You know i love you, right? Good. Cuz I do �
But I need to say something because my email inbox has blown up and is drowning out all other emails including those from contributors who need paying. Most of these are people saying 'wheres my pdf?'
Fair enough, but when I go and check it turns out they're not pledging at the Protector level. They pledged at the Watcher level.
PLEASE, PLEASE, PLEASE READ THE UPDATE. Especially the person who shouted at me and whose pledge, it was discovered, actually didn't go through for whatever reason.
Please check you're entitled to the PDF first. I'm still waiting to hear from DTRPG in case there's an issue at their end.
Only Protector level folks should have gotten anything, and that's only because they are getting the prior/already complete book TTWLB. Everyone else may resume your elder slumbers until circa July
Hello Team, Watcher level backer here. I haven't received an email re: the PDF. Should I have yet?
Witness level backer here. I have not received any email with a link to download the pdf. Should I or I am just being anxious?
You're right @tom van hee. But who got the PDF? I have no way of knowing. If people didnt get the PDF but havent said anything I could be sending the book to an empty house. That's why the backer survey is SO important.
I need a lie down.
I NEED to point out that if you dont put
in the subject bar, I will bin it. I get a lot of spam daily being a transwoman and I've learned to ditch anything that isn't immediately relevant to me.
So please take these steps:
1) don't just check your spam folder, do a search for 'drivethrurpg.com'
2) Check your DriveThru account to see if there is a PDF waiting for you there.
3) Then contact me at firstname.lastname@example.org stating 'TTWLB PDF' in the subject line and including your full name, address, country, postcode/zip code, and email address, and also what Pledge level you pledged at... because some are confused as to what they've pledged for.
If you entered a correct email address then you should have, at the very least, gotten an email from drivethrurpg.com telling you that you had a PDF of TTWLB to download for free at their site.
I have not explanation as to why you haven't received that email as DTRPGs system verified that it had been sent and had reached its destination safely.
In case something weird is going on at DTRPG I have contacted Chris Tang and asked him to look into it. There are other ways to get it to you but they are neither safe nor regulated (dropbox, onedrive, google docs, etc).
Now, you may have been one of those whose information is correct, but as it won't show me that for sure until the survey is completed (I already have one backer who has moved countries and didn't think to let us know which would have meant a significant cost to me in sending a replacement book to south America), I couldnt take the risk until people had filled in the survey. From that point it becomes their fault if the book gets sent to an address they filled in incorrectly.
I want to make sure everyone gets their books but some backers seem incredibly blase about helping me do that considering they put £60 in my hand to do it.
Filling in a form, by hand, for each of the 1,016 backers will not only drive me a bit nuts but also hold up production. I use a CSV file to do it quickly but if people have left off their address, email, or name it gets red-flagged on DTRPG and the whole lot is unuseable because of this errant entry.
In the case of the Protector level there are MANY missing sections.
I'm waiting to hear from Chris Tang at DTRPG and will let you know what happens.
You WILL get these books. Even if I have to email every single backer to get some kind of response.
@Jeffrey, so basically, if you got the pdf, you don't have to worry. ;)
Alyse, Steph can be contacted directly at email@example.com
The most common problem in the situation where you have gotten zilch is that you don't have an RPGNow account. We deliver all rewards via RPGNow or one of its other country affiliates, by issuing 100% off coupons for redemption on that site. This holds true both for pdfs and ultimately books. You will need to set up an account if you don't have one. If you do, contact Steph directly for sorting out.
Okay, so we're told to contact Steph directly but not given info on how to in an update recently emailed??
I backed at the highest level to receive the two PDFs+hardcovers for my husband and received an email saying my survey was successful. I had entered his name and email, different from my KS account, as it is a gift. Neither of us has received anything about accessing that PDF as we should have.
I don't know how to contact anyone directly other than commenting here to correct this. Thank you for any help
Did you back at protector level Tim? and is all your information correct and filled in?