Frequently Asked Questions

How do I pledge?

To pledge, simply click the green button that says “Back this project.” You’ll then be prompted to select your shipping country and choose your desired pledge level and reward.

Last updated:
What payment methods can I use?

You can use any debit or credit card associated with Visa, Mastercard, American Express, Discover, or JCB cards. Please note that Kickstarter does not accept payments via PayPal.

Last updated:
When will you collect my shipping address and the shipping costs?

We will collect your shipping address via email through our pledge partner 14 days after the Kickstarter campaign concludes. This process will not only allow you to submit your shipping address but also give you the opportunity to update your email address, contact information, and add more add-ons or additional pledges if needed. Please note that shipping costs will be collected after the campaign and will depend on the number and type of products you purchase.

Last updated:
Does this also have the capability to read CF Express cards/XQD Cards?

PocketCloud does not support direct reading of CFe cards, but it has USB 3.0 Type-A and SD/TF slots compatible with most common storage devices. With the USB slot on PocketCloud, you can easily connect a variety of card readers to read CFe, XQD, and all other types of cards, ensuring you can efficiently back up your data wherever you go.

Last updated:
What OS does StationCloud/App work with?

Mobile: iOS 12+、Android 10+
Desktop: Windows 10+、MacOS 14.0+
TV: tvOS14.0+、Android TV 6.0+
web browsers

Last updated:
How do the photos get from the NAS to the phone without internet?

You can transfer photos from your phone to PocketCloud via hotspot (AP Mode) without an internet connection.

Last updated:
Does this read Nikon RAW NEF files? What types of file does it read?

iOS Version:
1. RAW formats supported for both thumbnails + original images:
- CR2 (Canon Raw)
- DNG (Adobe Digital Negative)
- NEF (Nikon Raw)
- ORF (Olympus Raw)
- RW2 (Panasonic Raw)
- 3FR (Hasselblad Raw)
- ERF (Epson Raw)
- MEF (Mamiya Raw)
2. RAW formats with thumbnail-only preview:
- ARW (Sony Alpha Raw)
- DCR (Kodak Raw)
- KDC (Kodak DC Raw)
- MRW (Minolta Raw)
- MOS (Leaf Camera Raw)
- NRW (Nikon Raw, early versions)
- SRW (Samsung Raw)
- PEF (Pentax Raw)
- RAF (Fujifilm Raw)
- SR2/SRF (Sony Raw variants)
- X3F (Sigma Foveon X3 Raw)
- KD (Kodak Special Raw)

Android Version:
1. RAW formats fully supported (thumbnails + original images):
- CR2 (Canon RAW)
- DNG (Adobe Universal RAW)
- NEF (Nikon RAW)
- ORF (Olympus RAW)
- RW2 (Panasonic RAW)
- ARW (Sony RAW)
- NRW (Nikon RAW variants)
2. RAW formats partially supported (thumbnails only):
- RAF (Fujifilm RAW)
- PEF (Pentax RAW)
- X3F (Sigma RAW)

Last updated:
What is the charger port?

You can charge the device through the Type-C port and/or the dock base (magnetically connected to charge and backup at the same time). PD charger is required for charging and is provided in the product package.
The included power adapter supports both 110V and 220V input voltages, so it can be used in regions with either voltage.

Last updated:
Does this automatically synchronize files in selected folders on a PC?

It can automatically synchronize files in selected folders on a PC.

Last updated:
How resistant it is to weather conditions and moisture?

The device itself doesn't have outstanding water/moisture resistance because it has a turbo-fan to maintain optimal temperatures while processing data. Nevertheless, we offer the choices of Protective Cover and Storage Bag to provide a better grip and extra protection for your PocketCloud. The storage bag is made of waterproof fabric and zipper, which I believe will be ideal while traveling outdoors.

Last updated:
What size or format SSD does this unit take? Does it have any internal memory at purchase?

PocketCloud takes 2280 SSD, and supports both PCIE3.0 & 4.0.The speed will be limited to PEIe 3.0 due to the arm architecture design. It doesn't come with internal memory when you purchase, but we will offer extra 2TB SSD purchasing option during the Kickstarter launch at a good deal.

Last updated:
With the dock sync, is it via cable or WiFi?

Synchronization between the PocketCloud and the dock is achieved through a direct connection, not via a network.
When the PocketCloud is connected to the dock, data can be synchronized to other devices through Ethernet or WiFi.

Last updated:
Does PocketCloud connect to any cloud drive? Can it automatically upload to backup?

PocketCloud connects to OneDrive, GoogleDrive, Dropbox via StationCloud. It offers customizable backup settings, including automatic and scheduled synchronization, which can be tailored to meet your specific requirements.Once it is connected to WiFi, it will start backing up to the assigned cloud account you've connected with.

Last updated:
What is battery life for travel use?

For travel, you're looking at 4-5 hours of use on a single charge. It's perfect for a day out. Plus, it can last 6 hours on standby or 3 hours at max power. Great for keeping your files close by, no matter where you go!

Last updated:
Does PocketCloud come with a product warranty?

Yes, PocketCloud comes with a 2-year warranty, plus 30 days of free replacement for any manufacturing defects. 2TB SSD comes with a 5-year warranty by Lexar. We are confident in the quality of our product and want to ensure you have the best experience possible.

Last updated:
How to Claim Your $10 Credit for Reservation?

If you made a $1 reservation, you′ll receive a $10 credit in PledgeBox after the campaign. You can use this credit to reduce the shipping fee or purchase more add-ons. If you don’t see the credit when filling out your shipping survey, your Kickstarter email might be different from your reservation email. Just email us at [email protected] for assistance. Thanks for your support!

Last updated: