Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
First of all, thank you for supporting our Kickstarter and for being part of our journey. Please accept our sincere apologies that our development is taking longer than we initially estimated. We have just posted an update on our recent progress. We are have successfully finished the design validation test and we are moving towards mass production. We are going to order materials for mass production in the next days and our goal is to start mass production in December. Our whole team is working hard to make sure we progress with no further delays.
Team Robo Wunderkind
I funded this project in September 2015, so it has been more than 2 years since you got funded.
Please give me an honest & realistic answer.
When would we be getting the product? And what effort are you taking to contain further delays?
Thank you very much for your comment and for your kind words! We are working on a new update at the moment, and we will post it later this week to keep you and all our backers informed about the progress we make.
Thank you for your continuous support!
Team Robo Wunderkind
To those complaining about the delays, yes, it is frustrating. But this is Kickstarter. By agreeing to help fund a new product we are taking a chance. I regard the time in the pledge as an optimistic estimate. I have just received my 2nd on time Kickstarter product but I certainly don't expect it and I certainly wouldn't make any commitment to my children for anything unless I have it in my hands.
Of course I would love to have this now. Does any complaint here speed it up? No, of course not. I am happy to help a start up company and I am sure that they are aware of the fact that they may be regarded negatively as a result of delays. However, once this is released I am sure these delays will be consigned to history and become irrelevant.
Come on - buy in to the spirit of the Kickstarter community.
Thank you for your comment.
We acknowledge that the delay is clearly our fault and there’s no one to blame but us, as we underestimated the time needed for the development of the product of such complexity. We absolutely understand your point because we, ourselves, have made a promise and a commitment, and in the end, didn’t deliver on time. Even more frustrating is to realize that children are affected by the mistakes and miscalculations we made, which have resulted in the delayed shipping. Hardware product development is a complex process and there are many factors which can contribute to the delay. However, all of these factors don’t excuse the delay that happened.
Being an early-stage startup, our goal has always been and will be to be transparent all along our way and to share our progress and problems with our backers and customers. From our updates, you can see that we work to the fullest and we’re constantly making progress, so we really hope for your understanding that finishing the product is our top priority. Everyone in Robo Wunderkind is beyond committed to the product, and as much as the delays frustrate you and us, we just can’t ship something unfinished.
Concerning your last point, we have to say that since the funds raised on Kickstarter have been already committed to the production, at this point in time we are not able to offer refunds. We hope for your understanding regarding this.
Thank you again for supporting Robo Wunderkind.
Team Robo Wunderkind
Robo Wunderkind, you are either ignoring the point or there is some sort of language barrier preventing your understanding...
It's not that the kids we have promised these products to are impatient for them (though some might be). When raising children or grandchildren, we make promises and keep them to model proper behavior. When we take the word of others and make commitments, then break them, we aren't being good role models and frankly, after several times it's pretty frustrating.
I'm just as angry and disappointed as the others making comments. We can't help getting excited about your imaginary product years ago and telling the kids about them. At this point our excuses are starting to sound as lame lame as yours. If you can't deliver before the end of the year, you should offer refunds to show good faith.
we understand your frustration and we know that kids can be very impatient. We are putting a lot of effort into testing to make sure that the final product provides a quality play time for your child and compensate for the long wait time. Thank you for supporting us and for being part of our journey.
Kind of, again, disapointed.
This project was supposed, in the first place, to be delivered before my child's birthday (mid-july) last year.
Then it delayed, and I told him it would be good for Christmas.
Then again, I told him he'll have it for his birthday this year (last month then).
Then once again (in june), I told him... sorry it got delayed again but you'll have it after summer holidays.
And now, you tell us it won't even be delivered before Christmas this year!!??
I know you're sorry and stuff, but children do not understand all this delays, and I do hope the final product will be really good and durable!
we are very sorry that we are making you and your child wait... We are doing our best to progress with the production and to deliver Robo Wunderkind to you asap. We hope that your and your child's patience will be rewarded with a great play experience.
i cant stand my child"s questions any more- "when we'll get the robo" .you promise deliver a year ago!!! i understand you have problems but i do too...
Dear Andreas, dear Dave,
thank you for supporting us and for putting your trust in us. This is a big responsibility and we are doing our best to deliver a great product to you, our backers. We understand your frustration with the long wait and we want to sincerely apologize for it. We are working hard and we are trying to keep our backers in the loop on our progress. Bringing to life a new product is a long and tedious process. Thank you again for supporting us in it.
Dear Dave S (UK) you are so right. We did support Robo Wunderkind with trust more than contractual obligations. Guess what, all of us had an idea who would get the mazing Robot.
I planned it for my son’s eighth birthday …. now he has turned ten without that gift. He got “LEGO Mindstorms” now. You see those two years have an impact.
You are right, I have no legal handle to ask for a refund, but you had a moral obligation to deliver. You have failed yours miserably. Poor you, who must stand up each morning knowing that.
Olivier, Marco - you have invested in a company and are helping them to develop a product. Your contract is with Kickstarter and under the terms of that contract you don't get to ask for a refund under these conditions. There is no guaranteed delivery date. The money we all pledged is being used to develop the product. As that development has mostly happened how can you expect that money to be available to return to you?
Pledging on Kickstarter means you accept that the delivery date is highly unlikely to be hit. I have backed 13 and 1 has delivered on time that I regarded that as a bonus.
It should only be a couple of months away now so why ask for a refund now? Or at all to be honest. This is Kickstarter and not a retailer with a guaranteed delivery date.
Dear Olivier, first of all, thank you for your amazing support! We understand your frustration and apologize that the production process takes longer than we estimated. As you can see in our latest update, Robo Wunderkind has many features, which makes it so complex but beautiful at the same time. We always try to share with you the challenges we are facing and how we are overcoming them. We are making steady progress towards our final goal and we promise to reward you with a great robotics kit. We really hope you understand and reconsider because we count on your support and would not be here without you.
Still waiting for delivery more than two years later I would like to ask you for a full refund.
I backed your project back in 2015 with a July 2016 estimated delivery.
After about 2 years I haven't yet received it.
I kindly ask you a refund.
Thanks for the update – the robot looks really cool, love the project!
Dear backers, we posted an update, please check it out!
Thank you for your amazing support.
want to second Ron and Kell... my kids soon get out of robo wunderkind age :)
Ron and Kell - we are working on an update and we will post it in the next days. We have done some great progress since our last update. Stay tuned!
How is this project coming along - and updates on when delivery is expected?
Close to a year overdue... any updates?
Stefan - we will be posting an update soon, thank you for your patience.
Hi, any update for us? Its been a while ;)
Thanks for update! Now I am even more stoked to be part of this project as we get to hear and see the process unfold. Well done Robo! Strong work.
@Dave S, thank you, we are doing our best to live up to the expectations of you, our backers.
Wow. This is looking great. You really are working to get both the hardware and software right before shipping. Great stuff. Looking forward to playing with this.
@Michiel Boertjes: the update is up, check it out!
Thank you for the quick response! Good news?
@Michiel Boertjes: coming on Monday!
How about that update?
Dear Lewis, we will send out a survey to gather all the updated shipping addresses shortly before the shipping. So do not worry, you will be able to update your address. Thank you very much for your support and your patience.
Hi Robo Wunderkind,
I've since moved house. How can I update my address?
Dear Chris, we are doing well, thank you for asking. We are regularly posting our updates, our next update is coming in a week. Thank you for supporting us!
I have to say that for a project with over 1100 backers, this has to be the quietest comments section ever. Hope all is going well.
Ditto Dave S comment. Well said.
@Dave S - welcome and thank you for your continuous support.
@Ron LaMee - we hope your grandchildren will have lots of fun with Robo Wunderkind soon. Thank you for backing us and thank you for your patience.
@Dave S - Your comment was respectful and logical. I've backed numerous Kickstarter projects, so I do understand how it goes but I've experienced some... disappointments (i.e., the Pebble debacle). The possibility of the latest shipping reset from March to May, was what I was thinking about with my previous comment. The original shipping date would have put products in my hands by my grandchildren's last June birthdays. I'm hopeful not to miss yet another birthday.
Thanks for the detailed update. The product, packaging, app and instructions look great. Take your time and get it right. I don't mind waiting a bit longer for a great product. If tooling isn't finalised yet then I suspect May might be a little optimistic. You are assuming that the next set of prototypes and QA testing will be successful if you are setting a date. That is making a decision on the results before testing.
Good luck for the next set of prototypes.
Dear backers, we will be posting an update in the next days to give you an overview of our progress. Thank you for your continuous support.
@Ron LaMee - Their last update was shipping by the end of March. As we are not yet at the end of March I am not sure what you are expecting. This is Kickstarter, not a shop. We are helping a start up, not buying a product. I take the estimated (note estimated) delivery dates with a large pinch of salt. How can it be overdue if the date was an estimate?
Hmmm... $300 committed and the project is over six months overdue. Time to make good on some promises.
Dear Nicolas and Bernhard, first of all, thank you for your support! We understand your concern and apologize that the production process takes longer than we initially estimated. Robo Wunderkind is a very exciting product and its many features also make it a complex one. In our updates, we try to share with you the challenges we are facing and how we are overcoming them. We are making steady progress towards our final goal.
To clarify: we are confident that we will ship by late March, while we are putting the maximum effort to be ready to ship the first units in late February.
I like your Projekt and i really hope to get my Starter Kit soon. But can you explaine how it could be that you propose shipping late February on November 26 and only a few days later (Dec 3th) the shipping date is proposed with late March. That doesn't sound like you have every thing under control.
I understand you have pushed back numerous times your deadline to get the product out with no problems. You latest date push for getting the customers your product is, from what I understand, Late February. Is this the last time it will be pushed or will this be like other promises with no delivery on something promised. The fear of being led on to believe in product with no product try with my own child is leaving a false sense of security and belief in your product.
Its because the "Daves" of the world, are just plain awesome! LOL!
Dave S and Dave Greene - thank you for your support, for following out story, and reading our updates! :)
@Dave S - it will be possible to update the firmware at any time from the app.
Please let us know if you have any comments or suggestions!
Brett - we are confident that we will ship by late March and we are putting the maximum effort into pushing factory to speed up the process and ship earlier.
Ditto Dave S. comments! So excited about this project.
Your November update is brilliant. Very detailed. Much appreciated. Looking forward to getting my hands on it once you have it working well.
Will it be possible to update the firmware from the app if necessary or do you plan on just fixing the firmware when shipped?