Frequently Asked Questions
Square Panda was developed in partnership with Stanford University neuroscience researchers. Square Panda engages children's tactile and kinesthetic as well as visual and auditory senses through our Smart Letters and curriculum. Neuroscience shows that early readers learn best in a multisensory environment.Last updated:
Parents and children of all ages enjoy Square Panda!
We support all levels of learners, including those with differently-abled needs. With that in mind, our recommended age range is ages 2-8 (and beyond!)Last updated:
Yes, Square Panda is personalized to every emerging reader in grades PreK-1st, with increasing personalization as children progress. Square Panda supports all levels of learners, including students with differently-abled needs.
Educators can contact us directly for more information by visiting https://squarepanda.com/pages/schoolsLast updated:
Please check out our Parent Resource Guide by visiting https://squarepanda.com/pages/parent-resource-guideLast updated:
Shipping is absolutely FREE!
We have chosen to cover the cost of shipping as a way of saying THANK YOU to our loyal Kickstarter backers.Last updated:
Our newest learning system is smaller, sleeker, and comes with a drawstring bag to store the Square Panda Smart Letters and bring them with you on the go. Perfect for home and travel!
When you back our campaign, you also become part of our community with a FREE 2-year subscription to the SquareLand World of Play (a value of over $200). This offer is unique to our Kickstarter backers who purchase Square Panda's 2.0 learning system. In 2019, Square Panda's SquareLand game will require a paid subscription for our 1.0 learning system (first generation playset), but you will get to enjoy SquareLand with the new second generation system FREE for 2 years as one of our original Kickstarter backers!Last updated:
Absolutely! Extra Smart Letters are available to purchase here:
You can view our list of compatible tablet devices on our website: https://squarepanda.com/pages/faqs#platforms
Please note we do not support Kindle devices at this time, but we hope to add that soon!Last updated:
The Square Panda 2.0 learning system comes with our newest playset, 46 tactile Smart Letters, a purple Square Panda drawstring bag, and, exclusively for our Kickstarter backers, a FREE 2-year subscription to the SquareLand World of Play (valued over $200).
If you are not a teacher, you should get the Home playset. That 2-year subscription includes the following:
- Downloadable activities and content to support your child's reading program
- Access to SquareLand and its library of new digital learning games in 2019
- Insiders' Club Membership to become part of our beta community and help design future product features
- Exclusive polls, web chat events, and sneak peeks at new feature ideas
- Invitation to our Square Panda Ambassador Program to receive future opportunities for you and your child, including surveys, discounts and other amazing perks.Last updated:
Yes, Square Panda for Home does not work for classroom implementations.
The Square Panda Classroom Playset has different features designed for schools, and the Annual Subscription includes up to 30 online individual student accounts (not 30 playsets), plus one teacher and two support log-ins, the SquareLand Early Literacy Curriculum, the enhanced Teacher Portal, online lesson plans, classroom implementation support, and more.Last updated:
When you purchase the reward "Give the Gift of Reading" (value $588), Square Panda is actually matching your purchase to give you a total of 2 Square Learning Systems (Education Edition). This also comes with an Annual Subscription for a total of 2 Learning Systems and 2 Annual Subscriptions.
We will follow up with each backer who selects this reward ("Give the Gift of Reading") in the backer survey immediately after the campaign. This backer survey is where you can specify the delivery address - so we can send you the two Education Edition playsets to be given to the school of your choice.Last updated:
Our learning systems are ready to be shipped once the campaign ends and payment is processed.Last updated:
Please expect to receive your order within 7 days from the shipping date.Last updated:
This Kickstarter campaign is exclusively available to residents of the U.S. at this time. If you are interested in seeing this learning system in your country, let us know on social media!
Square Panda on Facebook: https://www.facebook.com/PlaySquarePanda
Square Panda on Twitter: https://twitter.com/SquarePanda
Square Panda on Instagram: https://www.instagram.com/SquarePandaLast updated:
We cover one-year parts for product malfunctions related to any manufacturing defects. The warranty applies to product issues resulting from normal use.
Check out our full warranty information at http://squarepanda.com/pages/warranty-informationLast updated:
We stand behind our product and we want you to be a happy customer.
If you are not 100% satisfied with your purchase, you can return the product and receive a full refund. Send return requests to: email@example.com You have 30 days from receipt of the product to notify us that you wish to return it. Some conditions apply:
- Only items purchased directly from Square Panda can be returned.
- The item must be returned in the same condition in which it was received, with all original packaging and materials.
Shipping Details For Returns:
If you are returning an item under terms of the "Square Panda 30-day Limited Warranty for Parts" Square Panda will pay for shipping using the carrier/method of our choice.
For all other returns, the customer is responsible for the costs of shipping and to ensure that the product is received at Square Panda in acceptable condition.
Refund Process For Returns:
The refund will be processed back to the original payment method. Square Panda will process your refund back to the card-issuing bank within 5 business days of receipt and acceptance of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.Last updated:
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