Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Good day, I have only now commissioned by CruxSkunk, but are having problems to charge the battery of the Skunk. After charging it for 24 hours, the red light is still flickering. Any advice or ideas?
Same problem here, Cruxskunk works only with USB cord is plug on ipad charger now!!! Is necessary reset it? How i can make this? Thank you Brian!
brian i am having a problem with my cruxskunk. i only have one clip and now the crux will not turn on even though it is charged. please help. thank you Walter
Can I get instructions on the easiest way to break into the casing to find the reset button?
Attention to all potential Crux buyers:
DO NOT purchase anything from Brian Probst and the Crux team. I purchased their original Crux skunk and although it was a promising product, I have to give it a failing mark on almost every level listed by the following: 1. Very long delay in their initial production that saw close to a year past the projected launch resulting in many people getting their Units much later than anticipated.
2. Product flaws like not including a way to access the reset button after the unit wouldn't start. I needed to open the unit myself with a screw driver to have access to the mother board. I eventually drilled my own hole in the unit so I wouldn't have to keep doing that. Bad job on their end to forget to actually put a hole themselves.
3. They should have used a snap-on mechanism like they use in the Crux encore. The flimsy black clips kept breaking and every time I asked for extra clips they initially got back to me and would send me more, which brings me to the straw that broke the camels back:
4. Brian now hasn't sent me new clips after many E-mails where he said he would send them to me. Its been more than 4 months and I haven't used my Crux skunk because I don't have that stupid design flaw of cheap plastic clicks which are what the entire unit relies on. So like drilling the hole now I have to find my own way of clipping my iPad to the Unit. I paid all this money so I can play technician? I gave them credit for good customer service however that has now failed and I warned Brian Probst that I would send a message like this so he obviously doesn't care.
So I say to anyone reading this that you shouldn't spend your hard earned money on a business that has lack of diligence in their products and now have subpar customer service where the creator is not a man of his word. That's not who I would spend my money on after all of this and neither should you where there are LOTS of better products out there for a better price.
Brian I've messaged you several times about my broken crux. Please get back to me!
I am still to receive anything from you guys.
Can I get an update please.
Hi Brian, 3 out of the 4 small black clips that hold the iPad in at the bottom have broken. I am sure you are getting a lot of feed back on this. I am wondering if you are thinking of a way to retro fit the clips to be more durable? I find that these clips are the only real negative part. Also it would be nice to be able to get the iPad out with out using a tool.
Courtney Sherwin - I'll have Lindy contact you and make sure you're taken care of!
I have also had to take the round sticky pads off to access the screws and reset the keyboard when the battery has run out a couple of times and now the pads have lost their stick. Am I able to get more of those as well? Thanks!
Hi Brian, I am loving the Crux for my iPad2!! My last clip that holds the case in, however, has broken. How can I go about getting some replacements? Also, the hinge is not holding up very well (the iPad falls back) - is there a way to fix this? Please let me know who to contact for support.
Stephanos Karagos - I'll have somebody contact you and make sure you get taken cafe of friend!
the led turns on and it stays a while on.
then it turns off like when the battery is charged.
Even so I let the keyboards connected to the power source 1-2 hours.
But still the keyboard don't pair or charge anymore.
I'll be more than happy if I can fix this without sending it back.
@Sandra Gagnon yeah it happens,the creators don't like criticism so they take it out on the backers....i was called a bully last year by these creators...
Jason McCauley - I'll have someone contact you and make sure you get taken care of.
Rod Nestor - Thanks for the words of encouragement! You're support means a lot to us!!!
Brian and team i am having troubles with my CruxSKUNK and the hinge not staying up, what is the process to get this fixed/ replaced if possible?
Brian & CruxCase Staff!!! Welcome back! I've been patiently waiting for the announcement of the Crux product for the iPad Air. I'm very excited to hear of the CruxENCORE. I hope the best for you all and your success on the CruxENCORE project even more than I did when backing the CruxSKUNK project. Thanks!
PS - I support your efforts in response to Ross Newman's post on the CruxENCORE site. Please keep the backers in mind! Thanks!
The Early Bird pledge amount is cheaper than the amount reserved for us and...anybody can pelage our amount
Just saw the new product for the Air that I've been waiting for for a couple of months. Our "special price" for us original backers compared to the special for "the trolls"...... Not cool at all! I would have appreciated a heads up, or a better discount. Not feel in' it.......
Is the iPad held in by the "tabs" in the CruxENCORE?
Adding +1.5 lbs. to the weight of the iPad Air seems a bit heavy to me as well...
Pledge $39 or more
25 backers All gone!
HOLY S#!T! SPECIAL: As a reward for trolling kickstarter 24/7 you will receive a CruxENCORE™ (color of your choice) for $39 (Regular Price $199). Free shipping to USA. (International shipping charges will be collected at time of shipment)
Estimated delivery: May 2014
Pledge $59 or more
42 backers Limited (8 left of 50)
HELLS-YEAH! SPECIAL: As a thank you for being so fast at supporting the CruxENCORE™ you will receive a CruxENCORE™ (color of your choice) for $59 (Regular Price $199). Free shipping to USA. (International shipping charges will be collected at time of shipment)
Estimated delivery: May 2014
(CruxSKUNK) FAMILY SPECIAL: (This reward is reserved for those who backed the CruxSKUNK) As a thank you for loyalty you will receive a CruxENCORE™ (color of your choice) for $95 (Regular Price $199). Free shipping to USA. (International shipping charges will be collected at time of shipment)
Well well well... what's this?! --- https://www.kickstarter.com/projects/spywire/cruxencoretm-ipad-air-laptop… What happened Brian? No heads up for us.
Brian Leinfuss - So glad you are loving the CruxSKUNK friend! I'll get some replacements out to you right away!
I am a proud and very satisfied owner of a Cruxskunk. My last clip that holds the iPad on the bottom just broke. What is the process of getting replacements?
LC - Got it. I'll make sure you're taken care of
The author of this comment has been deleted.
Just you A direct msg and hope you receive it. Really need that thou. Thanks.
Mike H - Sorry you're having trouble with the hinge. There are some hinges that have weakened over time. We can fix it. I'll email you directly on KS and get your contact info so we can make sure you're taken care of.
Sandra Gagnon - We've tried contact you many multiple times with no response. It is impossible for us to help you if you don't contact us back. We suggest you try the Clamcase if you are unhappy with the CruxSKUNK. We do have plans for a new product and we will be giving all our kickstarter backers a special offer. Unfortunately you will not be able to take part in any future Crux offerings...Since we cannot make you happy with our products we suggest you try the Clamcase.
Thanks for the answer Mike H. Did you get a replacement hinge yet?
Mine started stiff and has more and more play till its barely holding the ipad up, it starts to slowly sink back down to flat. No sounds though
Not sure if any regular users are monitoring this page anymore, but for those that had the hinge issue... how did it start? Was your hinge stiff at first and then it developed a 'play' or did it always have a back and forth 'play'? I notice that if it is moved forward and then it moves to 'rest' backwards that it makes an audible muffled 'click' or 'tick' sound.
Hi Guys I opened a ticket weeks ago on your website. I got a response that you where sending me a replacement hinge, and have heard nothing back.. I have replied 3 times via email and opening tickets via the contact us link on your website.. Please advise me the status.
Michael Kay-McGrail - Great to hear you are loving the CruxSKUNK. I'll have Lindy send you some new clasps! I'll have here contact you direct.
I really love my CruxSKUNK. It's quickly become an essential component of my mobile work processes.
But I need to obtain additional clasps -- I'm down to one. Is there any way to purchase a few more?
Paul Kahl - You should have been contacted. I'll check on it today. Either way we'll contact you via KS to make sure you're taken care of.
@Brian Probst + CruxCase
So, you mentioned I would be hearing from "Lindy", back on the 31st, about a replacement for my CS. Any idea on when that might take place?
Dacian Herbei - We have responded directly to you here on Kickstater but never heard back from you. We'll reach out to you today and make sure you're taken care of. I'll have Lindy email you directly.
Brian I wrote you 5 days ago.
no one contacted me back.
for someone that bought 10 devices you surely treat me bad.
Please give me an address to return them. I' tired of being treated like this.
Dacian - Got it. We'll contact you directly.
Brian the led turns on and it stays a while on. than it turns off as if the battery is charged.
Even so I let the keyboards connected to the power source 1-2 hours.
Yet the connection never got established.
I'll be more then happy if I can fix them without sending them back.
Dacian Herbei - Sounds like you need to charge all of your keyboards to make sure the batteries are at 100%. I'll have Lindy contact you and make sure you're taken care of.
I have 2 keyboards that don't pair or charge anymore.
where can I send them for replacement?
I can give a replacement to these people from the other 8.
It is only two months that they were barely used and already don't work anymore!
Shanna - Yeah we've got them. We'll respond directly!
Hi Brian- just wondering if you got my 2 direct messages/emails on here?
LC - I'll have Lindy contact you and make sure your taken care of with the extra parts.
Magellan 14 - We'll make sure you're taken care of as well. We'll contact you directly.
Brian, my keyboard is not and has not been pairing for a few months now. I have tried everything and think I need a replacement.
Brian, and others,
If anyone of you can send me the reset keyboard procedures, that would be great. I have been charging the keyboard twice a week and it never failed on me but today I found the keyboard won't turn on again and I afraid I have to so a reset.
Can you also send me few spare of the round rubber bumpers things on the keyboard? How did you stick them on the keyboard. I don't think you used glue but some sort of tapes?
I am frustrated that it does not have a reset button on the keyboard and I need to use the keyboard in my Sunday school class in church tmw.
On more thing, I emailed to the info email address that to know there will not be a new version of the crux case for iPad 4. I am disappointed because I thought I would be buying it with the new enhanced features. I don't plan to get an iPad air and I am very happy with my iPad 4.
Do you still have a plan to make a new case for ipad4?