by Sara Parks
Being International I assumed that I would get everything in one package rather than multiples which is probably why I have recieved nothing as of yet, although a friend of mine locally did get his Spinny figure and 3x soft covers in separate deliveries. I have yet to see a single parcel.
As for the $35 or $15... I rechecked every Hard Cover tier and they all say add extra $35 for international. I can't find any single pledge mentioning $15 postage so I have no idea where that figure came from. I'm not concerned about the postage cost BTW, just thinking you may have wanted to increase it based on the volume of items in each tier like I've seen some others do in their Kickstarters. Like you've said, learning experience for next time I guess, when you print Volume 4 :D
Please do get back to me with what's going on with my merch when you have time.
If we should have received our non-book stuff already, then I have a further problem, as my Mr. Webby never arrived.
Hi Greypaw, hardbacks are in the process of being delivered.
Rallye, you should have received your non-book merch, I will look into why you have not. Also, trade pledgers are not paying an extra $35, only an extra $15 :)
Please understand how frustrating this delay has been for us as well. Shipping costs have VASTLY increased from our initial budgeting estimates (which we estimated low since we did not want to charge full shipping costs to our backers... it costs over $20 to ship ONE book overseas :( ) and it is not uncommon for me to spend upwards of $3000 per day on shipping. So we want this to be completed as quickly as possible. Virtually very dime earned from this KickStarter has gone back into the project, and I take pride in every product we've produced! We have done our best, and will continue to do our best to get every reward to every pledger.
Thank you all again for your support, we deeply appreciate each and every one of you.
Hey folks, I'm a little concerned, I haven't received the books yet. This is what I have received so far-
-original cover art for volume 3
-Spinnerette and Greta statuetts
Any update would be greatly appreciated.
Thank you in advance
So, it's been a week now. I estimate about 91 or just under 10% of your backers are still waiting for their hardcovers and assorted paraphernalia, me included. How is it going?
Since I'm also an international backer I've actually paid an extra $35.00 ($385 total) on top of my regular ($350 limited to 7 backers) pledge level. Seems all international purchasers pay the same postage no matter the size of their pledge level. Bit odd since I am getting a plush, a tee, a keyring, two statues and the hardcover set where some are just getting the hardcover set and that's it. If I were just getting the trades I'd be a bit miffed.
At this rate I may get my shipment by some time in early April assuming no other "Act of God" problems similar to the ones plaguing the US recently.... so it begs the question why are you advertising all the merchandise on the comic website for sale to the general populace right now while those of us who pledged over 9 months ago still haven't recieved our merch? I'm a little put out by this revelation.
I am sorry to hear that. We have definitely done our best to deliver rewards as quickly as possible. We also have striven to deliver only the absolutely best quality that we can! Unfortunately, a lot of unforeseen situations occurred (our artist becoming very ill was certainly our most major setback!!). This is the first time we've attempted a project on this level, and we've certainly learned a lot! We will always strive to do better with each project. Again, I'm very sorry to hear that you are unhappy, but do please know that we continue to work very hard to bring every aspect of this project to fruition!
I've been hearing "soon" with relation to my pledge reward (hardbound copies and webby) for months now.
Are you aware that we are at day 265 since funding completed? Are you aware that it will be exactly 9 months in just 10 days?
This has been nothing short of a disaster from my perspective, and many of the delays could have been mitigated with some preemptive planning.
I'm sorry for being crabby, but my patience has its limits, and I'm nearing them. Don't count on my participation in any future kickstarters.
Hi Josh, yes, you should have received that by now. I'm going to reship today.
I had a soft cover book and an add on and I haven't received them yet. Should I be concerned?
Got my books a little while ago, and they are awesome. Thanks!