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Rendered in beautiful 3D animation, Alice enters the "Otherlands" of London's most beautiful and terrifying minds.
Rendered in beautiful 3D animation, Alice enters the "Otherlands" of London's most beautiful and terrifying minds.
3,389 backers pledged $222,377 to help bring this project to life.

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Fire Monkey Update (Digital Asset & Postmortem Links)

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Dear Backers, 

If you are looking for digital asset links or a link to the project postmortem, please scroll down past the picture of Lulu. 

Hope everyone is having a good start to the year of the Fire Monkey. My apologies for missing the update last month, but with the Chinese national holiday I was traveling for 2+ weeks and quite swamped on either side of that extended time away from land. Some difficult and serious events in life and at work have kept me distracted from work on the KS project. 

For those of you still waiting to receive your "Art of" books, some good news: The re-supply order finally arrived last week! I'm working to update the shipping list, print labels, and get these boxed and mailed. Expect that process to continue through the end of this month and into the start of next (I have more overseas travel this month). If you're in the group waiting for a book, I'd expect you should start receiving these in the next ~4~6 weeks, depending on where in the world you're located. 

Lulu Guarding a New Shipment
Lulu Guarding a New Shipment

 A few backers have recently posted comments expressing confusion, dismay, and anger at not being able to download digital assets or find the disc ISO links. For convenience, the updates containing these links are listed here again:  

Update #58: Digital Content Release

Update #64: Movie ISOs & Postmortem

As always, if you have questions about these types of things, or anything else related to the project, consider CONTACTING ME via the Kickstarter message system. 

Please note that because I am the only one working on this KS, I may not answer all comments and it may take me some time to answer messages sent directly. It's my hope backers can retrieve the info they need from the updates. Your understanding with this is greatly appreciated.

EDIT: Backers who should receive storyboards - these have been mailed out. Some have arrived, some art still in transit. Backers who are missing other rewards (discs), I am also going through the list of these missing rewards and sending them out as needed. This process was halted prior to Chinese New Year as the shipping company was also away on a ~3 week vacation. If you've previously written to say you're missing a reward, then you do not need to write again. Your messages are saved on the KS message system and I will be going through this messages to ensure everyone gets their remaining rewards. 

From Shanghai,

-American & Lulu

Pre-Chinese New Year Update

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Dear Backers, 

A bit of bad news about missing rewards as we head into Chinese New Year. 

As previously mentioned, we ran out of "Art of" books at the same time we learned of many backers (especially at the $115 tier) not receiving books when their rewards were delivered. As I dug into the situation, I discovered an error in the way BackerKit responses had translated into the packing lists we used to fill orders. The system translated a survey response as an order, meaning that as we collected results, we had instances where many backers were sent 2 DVDs, or 2 "Art of" books. At the same time, the original setup of the $115 tier was incomplete, meaning that many people didn't get books (although because of the survey result counting as an order, many did).

We now have lots of backers who should have received 1 disc and 1 book with 2 discs and 2 books. And a small group of backers who should have received 1 disc, 1 book who have 2 discs and no book! 

It sucks. And I am sorry to those people who have yet to receive their books. While there was a chain of mistakes that led to the final result, I take the blame for not spending more effort on cross-checking the packing list with the tier selections. That final (and relatively easy) check, could have saved us all this trouble. 

Now... the latest obstacle. Yesterday, the factory where we produce our books informed us they don't want to fulfill the order we previously sent them (which we were expecting to receive this week or last). They, like many factories in China, are suffering as a result of the economic slowdown. In response, they're engaging in "soft layoffs," which is where they give employees extended (unpaid) vacations in order to reduce costs. Many factories in China are extending the upcoming Chinese New Year holiday to cover a period of nearly a month, starting next week. We're even getting push-back from our box makers! They're either refusing our orders or tripling their costs to discourage us from placing an order at this time. 

What does all this mean for those of you who still don't have your "Art of" books? 

We're going to have to wait until after Chinese New Year before we can order new books (and boxes). That means we'll re-send our order around mid-January, wait 2 weeks for it to be filled, then start shipping missing rewards around start of March. 

Those of you who haven't received your "Art of" books, again, I apologize. I know the situation is ridiculous and unacceptable. Your messages to me about missing rewards have been received and recorded - and just as soon as we get hands on new books, I will take care of getting them out to you. 

From Shanghai with mafan (trouble), 

-American 

Happy New Year - 2016

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Quick Update/Request

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$115 Tier - Missing Rewards

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