Frequently Asked Questions
If you've already ordered 1 pair of jeans, you can still change your order. Simply click on the button at the top right of the page that says "Manage Your Pledge" (or it will say "Back This Project" if you are logged out). You will then be able to change your reward selection and pledge amount. Note that your prior pledge will be replaced by your new pledge. For example, if you are looking to change your order from 1 pair of "PREMIUM ACTIVE DENIM" to 2 pairs, then you should select the "DOUBLE ACTIVE DENIM" reward and change your pledge from $89 to $175. After you submit your revised pledge, you will be asked to resubmit your payment details. Your previous pledge will not be charged - only your final pledge is charged when the campaign ends.Last updated:
When you make a pledge on Kickstarter, the only thing that you have to do is specify the amount of the pledge, the reward level, and your payment details. If the funding is successful (ie. we raise over $20,000), then we will email you an order form after the campaign is over. This form will ask for your sizing information and shipping details.Last updated:
For U.S. customers, our prices include free shipping. We also guarantee that when you try on the jeans at home, if you don't like them, you can send them back to us and we will supply a free, pre-paid return shipping label. We will then issue you store credit that you can use to shop on our website when it launches. If we have additional inventory of our Premium Active Denim available, we will offer it on our website that you can use your store credit towards purchasing. Due to limited inventory, we cannot guarantee that the size/style that's desired will be available. We do not offer any refunds in any cases - only store credit. As noted on our Kickstarter page, items must be returned unworn and in their original packaging. The free return policy for these jeans apply to domestic orders only.
For international customers, there is an additional shipping fee for each of the rewards to cover the extra shipping and handling cost. If you'd like to return your jeans, you have to pay for the shipping cost of sending the item back to us. Please note that international customers are responsible for all duties, taxes, and fees that may apply to receiving their order.
Note that the terms for shipping and exchanges detailed here apply only to this Kickstarter campaign. Products sold in our previous campaign and on our future website will have separate terms and pricing.Last updated:
Please see the links above on this Kickstarter page to "view details" on each of our fits. We created product detail pages with additional photos that also have links to view our size guide for each fit.Last updated:
In our Premium Active Denim line, our denim continues to be offered raw (ie. in it's natural state from the mill, and not artificially distressed/washed), but our goal with this line was to focus specifically on comfort. As a result, we used a different fabric that is non-selvedge and offers a higher degree of stretch.
For men, the fit and style for both the Slim Straight Fit and Classic Fit jeans will be consistent between the Selvedge Stretch jeans and the Premium Active Denim line. See the product detail pages for additional information.
For women, we've developed our Premium Active Denim line with an even lighter weight and significantly higher-stretch denim. See the product detail pages for additional information.Last updated:
We only offer an inseam length of 34" for men's jeans and 30" for women's jeans. This allows us to produce our jeans at a significantly lower cost, and we pass that savings on to our customers. If you need to shorten your jeans, we ask that you find a local tailor or dry-cleaner who can shorten the length.Last updated:
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