Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi I am in similiar situation to the below. Have been working through my past projects ... over 100 backed (and no more after more bad than good). Could you look into my order as I did not receive.thanks heaps
Hello! I am going through all past orders and I realized I didn’t receive this order. Is it too late? Could the survey have been sent to my clutter or spam folder? Any contact would be appreciated. Thank you! Lauren Cooke
Hi Alison. Thanks for your message. All orders were shipped in September. Let us know if your package did not arrive. You can contact Kevin at email@example.com. We'll see what's going on and get you taken care of. Thank you!!
Hi. I haven't received my glasses. What's the dealio?
Hi Kelsey. We are finishing up our last round of orders this week. You can expect to receive your order in 7-10 days if you live in the US. It takes longer for international orders to be delivered. Thanks for your support!
I backed for the Guatemalan sunglass case and the sunglass strap but haven't received it yet... have they all been sent out already?
Just got mine in the mail and I love them! So sleek and vigor table. Thank you!
Hey Anoosh, if you view the rewards page, you will see the frames displayed with their unique frame names. Simply select the frame name of your choice and we'll know which color/frame you'd like. Thanks!!
Andrew, you're referencing our repurposed bamboo collection of our eyewear which can be found on our website - www.soloeyewear.com. This Kickstarter project is focused on our new recycled plastic collection. You can email us at firstname.lastname@example.org for additional help. Thanks!!
I backed for 2 of these. how do I indicate the colors on the survey?
I thought I'd be able to choose the Thailand frames (and don't like any of the options in the survey). Can you tell me what my options are?
Hi Inam, Thank you for backing our project! We do not provide extra lenses with this collection. If you have prescription lens needs, we're happy to help you. Let us know. You can contact us at email@example.com Thanks!
Thank you, Deborah and Matt!! We're so grateful for your support! :)
Excited to be a part of your cause.
The glasses are great, I have two pair, but what you are doing for others is the best part of this project!
Best of luck to the future of Solo!
Woot! This project is awesome, excited for a great cause too
Hi, I'm happy to be onboard. Is it possible to replace lenses? What about stretch goal 2 reward ie extra lens?
Hi @Eri, we added a reward level that has One Pair of SOLOs + Guatemalan accessories + a Live and Give T-Shirt. Just wanted to let you know! Thanks again!
Thanks, Danielle!! You rock!!
HAPPY BIRTHDAY CO-FOUNDER DANA!
Hi Eri! Thanks for your continued support. We're happy to accommodate you. Please email us at firstname.lastname@example.org with your request and we'll make sure you're taken care of. Thanks!!
As a backer of your original campaign, love these glasses and have bought other pairs since. Would you consider having a reward level that has the Guatemalan case, cord, and pair of glasses?