Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Hi Rim, We checked your tracking number and it appears that your package is stuck in customs. We sent you a message to find a way to resolve this issue. Thank you for your support. We apologize for this inconvenience. -Team SOLO
I've been trying to get an answer for 1month an no one is responding.
Please I want my money back. I didn't revieve anything. I can't wait more. Thank you!
Hi there. I didn't recieve my Glasses and I don't know why, could you please check if you dispatch it or not yet? Thanks
Hi, I emailed recently. Never received my pair of glasses. It looks like it must have been sent to the wrong address.
Roy, can you email me directly at email@example.com. We'll get this resolved.
Hi There. Sorry to hear about this confusion. The taxes must be a result of the customs forms. We filled out the paperwork for your SOLOs as Merchandise and placed the Kickstarter value on the forms. Do you know how the other products were classified on the customs forms? Thanks for helping us clear this up.
Hi, received my pair of Solo's and T-shirt last week. Luckily we had still some sunshine left last week and have been able to take the new Solo's out for a walk. Now being happy with the sunglasses, one thing was a bit disappointing though! Arriving on my doorstep, I had to pay an extra Eur 27,7 for Import Duties? I was not expecting this and I am wondering If this has to do with the way its shipped out to Holland? Or what?
I received other Kickstarter packages (even today, from the Blime light project) and did not have to pay anything at all.
Is it possible to send me another pair? I never received mine (see posts below)
i am realy in need of bill, could you please mail me one?
thanks a lot!
Thanks for the quick response.
I never received the glasses...did they require a signature or anything? Was checking everyday in August because I wanted them for a trip on the 26th...never saw a package
Thanks for reaching out. According to our records, your package was delivered at the end of August. Your tracking number via USPS is listed here -
Let us know your thoughts.
Any word on shipping? Still haven't received my SOLOs yet...living in the US
Hi guys - any update on this please?
Hi guys - looking forward to getting my SOLOs. Any idea on when they will make their way over to the UK? I'm a $110 backer. Thanks!
Hey Esteban, according to your tracking information, your SOLOs were delivered on August 22nd. Did you receive them?
Francis, thanks for the awesome feedback. We do have an email listing and will be sure to add you!! You can sign up on our homepage near the bottom - soloeyewear.com. Thanks again!! You made our day!
I got classic blue and maverick aviators...all I can say is wow. Great design and comfort. Will you have email listing? That way we can see any new design or products come out from the company.
Any word on when the aviators are arriving? Dying to rock my avee's not to mention my classics too
Les, thanks! So stoked to hear that!!
Jordan, your message put a huge smile on our faces. Some of the delays we experienced dealt with tweaking the designs and making sure the quality of our glasses was high. We're thrilled that you are happy with the product. Thanks!
Nekola, We'll soon get to the $110 backers. Your SOLOs will definitely be shipped by this weekend.
Peter, thanks for your kind words. We appreciate it. The lenses are CR-39 lenses which are great quality, providing full UV protection for your eyes. Thanks!!
got my Solos today, great quality. thank you!
anyone know what type of lenses is used?
any estimate when the $110 level backers will be shipped?
Just got my Solos yesterday. Needless to say I've already taken two of them for a spin (T-Woods and Blackwoods) and I can't wait to wear my other two! Amazing job guys, this is a great product!
Got my solo's this week.. I love them, great job guys!
We've sent out the $25, $40 and $150 level backers. The $65 and $10 levels are going out today. We'll be receiving our aviators this week.. wooo hoooo! As soon as they hit our doorstep, we'll be packaging up the remaining backers' packages and sending them out. Thanks so much for your support and patience, David!
Any shipping estimates? Anxiously awaiting my Solos! :)
Hey Guys! Thanks so much for backing us and being so patient through this process. We just received our collection of Classic Bamboo Style SOLOs and are packaging them up as we speak. We will receive the Aviators in another week and will package those up asap. We hope to get everyone's Classic SOLOs to them in the next 5-10 days. Thanks for your patience and support! We really can't thank you enough!!
has anybody received their solo's yet?
Hey! If the shipments haven't gone out yet, I need to change my address. The new address is
256 W. Ardenwood Drive
Baton Rouge, LA 70806
when the shipping is starting?
Hey guys can I change my shipping address on my order?
Hey guys, I forgot to change my pledge amount to include international shipping, can I paypal or change my pledge options to include the $15?
Nick, You Rock! Thanks so much for your message and support! We definitely want to get you the SOLOs you want. If you could, please email me at firstname.lastname@example.org and send me the styles/colors you want and your shipping address. I will update your information in my spreadsheet.
Hey guys, thanks so much for making an awesome product and keeping us in the loop. I hope you go on to great success. I pledged $80 at the $40 pledge level in hopes of getting two pairs of the regular summer style. I messaged you guys as well, but I'm sure you were pretty busy back when I did.
Hello, I Recieved the survey to fill it out with my info and what new style I want, but there is only to choices!! Which is GOOSE and MAVERICK! but I backed the project because I wanted to buy the bamblues! I don't know if I backed the wrong catogery or the survey is wrong! Waiting for your response and good luck! :)
Hi Rafael, We started the survey process today. You will be receiving your survey tomorrow. Thank you very much for your support and interest! We appreciate it!!
The week of April 28th has gone and we are still waiting the survey.
Thanks for the response! Appreciate it!
Hey Travis! Thanks so much for your support. We will be sending out the survey later this week. Please let us know if you need anything in the meantime. Thanks!
When do we do the survey to pick our glasses?
Congratulations on getting funded! Hopefully they look good on my big man head :)
I can't wait to get these sweet shades for the summer!! I'm gonna represent!
Sooo awesome! You guys are awesome. I'll need to wear there on the next Mt. Soledad trip.
HI team SOLO!!
i pledged and so proud to have your back. BTW the video was super cool. I'm wondering if you guys contacts us to choose the styles we want? i remember something about SOLO give me a call when i made the pledge
Curious as to what color the lenses are in each style; they look different in some pictures. Is there a set lens color for each or will we have a choice? (e.g. mirrored lenses in the Bamblues)
YAY!!! I got to make the first pledge and I got to make it jump over $25,000!!! Rock on SOLO! Yall are doing great things!
Yasmin & Peter -
We will contact you when the project concludes to get your color selections (and any address changes). Don't worry, we want to make sure you LOVE your new SOLOs!!! Thanks for supporting us - YOU ARE ALL AMAZING BACKERS!
any chance i can change my selection? i want the blackwood with the natural finish!
Mclovin the style.
pledged for the awesome bamblues!
"Everybody!!! Support my friend's company by pledging to their Kickstarter project... http://kck.st/GCG0py"