Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Problem with the locks :(
@creator Very happy with the bag and battery/speaker. I am wondering how loud the speaker is supposed to be? I have a feeling that mine is a lot less loud than at the begnning. Could it be?
hi creators, everything has been totally fine with my solarbank till yesterday. now it blinks under the sun, so i guess it is still charging itself, but the solarbank does not charge my phone anymore and i cannot turn the bank on, so i cannot connect is through the bluetooth with my phone, and i have done that without any problem till yesterday. i can sent you a video if you want.
Hi Adrian, I have issues with my lock too! A replacement will be great. tried to lock my bag to the chair and it can't open as the numbers got scrambled. It's not working now.
PS: aside from this issue, the bag is amazing! Love it lots.
Hi Thim and Annie, We are aware of the issues with the lock. We are working on a replacement lock and have been since March. The new tooling is being opened at the moment. Anyone that has issues with their lock will be sent a free replacement. It is taking a long time for this lock to be completed since it is a complex custom made part, inside of the lock there are 30 moving pieces which all need to be perfect.
On the current product we have had around 140 issues on the lock in total, some with lost combinations/accidentally scrambled/some broken. Keep in mind that this is out of over 12,500 bags in peoples hands today. It is a little over a 1% failure rate.
To anyone that has an issue with their lock please send an email to firstname.lastname@example.org and we will replace your lock when they are completed later this year.
Re: Annie, the other bag project. As mentioned in the comment I made on that page - that bag was made in the same factory as Lifepack. We have a Non-Disclosure Agreement (NDA) with them and their design team during our lock discussions. They are clearly infringing on our utility patent which is still not under full public disclosure. I have shown our patent documents to their team in person but did not send a digital copy of the documents as my lawyer recommended not to. It is a an illegal move on their part and our lawyers will be in touch with them in due course. I'm being quite transparent about this in this message and will not post further comments about it as this is an issue to be dealt with by lawyers privately and not in an public forum.
I'm a man of my word and I will keep my promise on getting the replacement locks to those who need them. It will take some time for product development, and will be much later this year by the time we can send them. I appreciate your patience.
I agree with Annie the lock for my bag worked fot a few days now it is totally unusable. It needs major improvement.
@ Solgaard/Adrian Just read the comments on clickpack pro (I'm not a backer of theirs) in terms of the lock. I feel that the retractable lock should be improved, because as of now I have to physically push mine in. If clickpack pro's retractable lock really does retract as it's suppose to, they definitely have a better design there. Might need to improve on that for the next upcoming version :)
All in all a total nightmare. Package arrived so late that I was not in the country any more. Then a customs nightmare involving heavy fines for incorrectly declared package contents. On top of the customs duties made it the most expensive bag ever. Refused the Lifepack and told them to send it back.
I still haven't got my Lifepack, but I can buy it from Amazon. What can I say?
Hope the Lifepack team can deal with it as soon as possible. Don't let someone who like Lifepack down.
Still waiting for that update on the shoulder bags! Congrats on the 1 year anniversary, shoulder bag backers would love some update. It's not too much to ask is it?
@Khushbash, @Aaron Hong, and @Christian, So sorry to hear your troubles. Kindly send us an email so we can further assist you. Thanks!
@Reese, We are very sorry for the lack of update but Adrian will have a firm update soon! Thank you so much for your kind understanding. Also, we're happy to hear that you love the solarbank. Way to go! ^^
For questions and inquiries, kindly send us an email so we can assist you. Have a beautiful day! :) -Jenina
Ah, you did kinda respond, sorry.
But I've read that direct messages are being sent to backers of the shoulderbag, and I have not got one yet. Mind sending one my way.
Many thanks, and still love the powerbank to this day, nifty device, works so well with my Nintendo Switch. ;)
I backed the shoulderbag and have heard nothing for months.
Mind updating me on what's happening?
So I love the bag and my battery works great, BUT, my lock busted. I would notice that my lock would separate from time to time and reset my combination. It was not a big deal because the lock would only separate a few millimeters and I would just have to input my combination, press the lock together and it would easily function as normal. Yesterday however, I heard metal fall from my bag only to find that my lock split in half and all the gears fell out. The only piece I was able to recover was the internal lock itself. My question, may I receive replacement parts? My lock has pretty much been stripped.
I'm having the same issue as Khushbash. I didn't change my code from the default and haven't used it a for a while, but it no longer opens.
Hi, So I didnt use my life pack for a while and now the code I entered doesnt like lock it like the lock opens on any code. How do I fix this? I tried to hold the lock down and then circle the numbers to a different combo and it doesnt work. Thanks!
@Marty999, @Taku Furukawa We're sorry to hear that. Please send us an email for further assistance.
Thank you and have a nice day! -Jenina
My battery is not charging. The light doesn't flash. Is it broken? Can I get it fixed?
My battery is not charging via solar. I am not sure why? The lights flash, but it does not charge. Anyone else having this problem? It does recharge when I plug it in, but not by solar.
please do nkt reply to my comment saying u guys will be investigating the matter and thank me for my patience...im sorry but thats the 7th or 8th time ive already got the mail saying that. im sorry for the comment but it would be much appreciated if atleast somethings done about it.
hey guys..its been almost two months since ive paid the shipping charges and im starting to get real worried. i still havent received my bag and being in the navy id have loved to recieve before i left for my tenure. i havent received any strong or confident reply from u giya regarding the situation. please revert back asap. ive sent u guys more than a dozen mails. n im really tired of chasing u guys for a strong reason as to why i havent received my bag yet. please do something about it ...
@John Greene and Ferrán García, Update from Adrian soon! Also, there's nothing to be worried about. :)
@Scott Hammond, thank you for your concern and we're glad to hear that you love your bag! We believe that Lifepack is unique and there will be differences that will set us apart from the other anti-theft bags.
Looks like this company is knocking off most of your awesome features! https://www.kickstarter.com/projects/clickpackpro/the-clickpack-pro-anti-theft-backpack/comments
By the way, I LOVE my Lifepack!
Almost a month has gone after the last "update" (it really wasn't) on shoulderbag. No more info, not a single word about it in a month.
Will I receive it any time soon? Should I start to worry?
Looking forward for your answer.
Any timeline yet for the shoulder bag? Don't keep us hanging, give us some info? Please?
@creator my solarbank can't charge at all. Can I send you guys a video
pictures and video of issues of charging in the sun have been sent to email@example.com.
@Reese, We're glad to hear that! Also, a window of plastic would block functional UV light for charging. With regards to the shoulder bags, updates soon! :)
@Noël Blum, We're glad to hear that! We appreciate your feedback! :)
@Anurag Edbor, We're very sorry for the delay. We're having some trouble with other countries because of the lithium. As soon as we have a concrete information, we will surely update you. Thank you fory our patience.
To those with concerns or clarifications, you can best reach us at firstname.lastname@example.org.
Everything works fine.
Not a fan of the hole where the solar panel sticks out, wish there was a thin plastic sheet there instead to make it "naturally" water resistant.
Anywho, looking forward to the "Lifepack Shoulder bag". When do you think that's shipping?
My Powerbank works perfectly fine.
Mine does not blink at all when it's charging.
Is anyone's powerbank facing the same problem?
Plugged into all my wall chargers with different USB cables non of it is charging my solarbank up. So I decided to put it under the sun, and after 2 hours there's still nothing.
@creator - sure let me know how I can send you video along with lots of pictures.
Here are few things I uncovered. After charing for entire day yesterday, outside in sunny Florida from fully drained, after checking the meter, it indicated zero. plugged my phone to see if it would charge, nothing. Then plugged into the wall for 5 seconds and after unplugging it showed one bar. I plugged my phone and got around 40% of charge on my iPhone... interesting.
I figured today I will try charging with partial juice from the wall... so I plugged it in last evening, got to when exactly one bar was charged, unplugged. I set the solarbank out this morning, once again rather sunny day (UV rating hitting 7 out of 10 at times). After entire day, only one bar. I plugged in to the wall for 5 seconds... 2 bars showed up. So plugged in my iPhone and got 22% charge before solarbank's status went down to 1 bar.
So essentially entire day yesterday produced 40% and today's sun produced 22%.
Perhaps I'm doing something wrong... looking forward to feedback, and if units aren't up to specks, I think we all will understand since this was prototype, but some level of clarity is needed.
@anyone out there who is having luck with the solarbank, certainly please post more info.
ive waited for a long time to get my pack and after repeatedly sending u mails upon mails ive received just one copy paste reply again n again saying u guys will look into it and update me without any further updates. its been more than a mobth since ive paid the shipping charges and i still have no way to track the courier. im receiving no help from u guys whatsoever. im extremely dissappointed. ive backed your project with utmost trust and this is what happens !! can u guys look into the matter ....for the umpteenth time and give me a satisfying reply ASAP ?
the bag is great and i love th solarbank, but me too i have the feeling it is charging extremely slowly. have you tested various solarbanks in your offices? yes, i am in austria, and sunhours are not that abound here yet, but i left it out in direct sunlight the whole weekend and it indicated up to 4 sometimes all 5 charginglights...
Having some issues with my lock! At first, was working great. Then suddenly the old code I had set up stopped working. Possibly got reset at some point during use??
Is there a reset code or something that can help me get this thing unlocked again?
Please help! Lol my stuff is inside!
Possibly i sounded a bit unfriendly, but you can not blame the slow charging speed on the capacity, even if you say it only appears to be slow. According to Adrian, ~4 hours solar charging gives you one iPhone charge of 3000 mAh, and since the solar bank holds only 6 now, as opposed to 12 in the campaign, 4 hours of sun should charge the solar bank to a third.
But after a full day of sun the solar bank didnt even show 1 light or 25%
And yes, it was indicating charge.
Are you f*** kidding me?
You literally gave me the answer i specifically wanted NOT to hear again. While it may be big in your terms, i am far from calling it big, let alone very big. Of course it serves other functions aswell, but its powerbank capacity is average at best. The bag had a very good price overall, but honestly i think you were bullshitting and overpraising the power bank and its charging speed.
Solar charging is unsatisfyingly slow to rely on it alone, and instead of giving specs during the campaign, you just wrote "big", which turns out to be 11.000 mAh, which shall feed an iPhone with roughly 3.000 mAh capacity 12 times? No way!
Hey Solgaard & co.!
First of all, wow. The Lifepack is, hands down, the best backpack I have ever had. Have also received so many compliments and questions on it! Now wishing I'd gotten another for my husband too!
I've a question I hope one of you can help with. The lock no longer works - not with the code I chose or the original. How does one reset it?
@John Greene, we will post an update soon! :)
@Yong Hu, we're sorry to hear that. Also, we're glad to hear that you love your back. Thank you so much for for supporting our project.
@Michele Genevieve, thank you very much for your awesome feedback! We're glad you're happy with our project and service.
@Lamata Alexandre, we're very sorry for the delay on our response. I have sent you a message few hours regarding your issue.
@Marcin Kubiak, would it be alright if you can send us a video while charging your solarbank in direct sun? Thanks!
@Miguel Zafra, we're sorry to hear that. I will have to check this with our Orders Team. Also, please send your complete shipping details for reference. Thanks!
@Pete, yes, that is abolutely correct. It's a huge battery after all. :)
@Kevin, thank you once again. :)
Hope you all have an awesome weekend. -Jenina
@Daniel there is no included cord, because an apple certified charging cord was too expensive to procure for the large number of backers and it would have required more shipping certification and verification, so they opted to not include the cord instead of giving everybody sub-par cords that were not certified
Hello, I have received my bad but it did not have the extra charging cable stretch goal with it. I have checked every pocket including the hidden ones, it is not here. Is there anything that can be done about this?
Also, did anyone else encounter this problem?
I have the same issue of the sun not charging it fast enough.
"The Solarbank is big so it takes long to charge it, durr" is not a satisfying answer. Especially if you mean 11.000 mAh by big, which is a normal size for smaller powerbanks.
I still have not received my bag. I am in Spain. I have not received either any shipping email. Can you check this for me ? It's been almost a year :(.
I saw your post the other day on high capacity of the battery and that it needs to get a lot of direct sun to charge up. I live in Florida and on numerous days have left the battery outside in direct sun for the entire day. But am not seeing any sun absorption, even thought the indicators are blipping up to 4-5 throughout the day. Yesterday for instance I left drained solarbank outside all day, and didn't get one bar at the end of the day. Is there a trick to charging it? There is no issue getting juice when plugging to the wall, but I'm not having any luck with direct sun.
Thanks in advance for your reply.
Hello solargaard team, i send you 3 MP since the 3 March, still no answer :/ I still have my solarbank not working and i'm waiting for a new one but no answer since that. thank you
Love it love it love it!!! Loved it so much Have bought one for my brother from solagard.com and it arrived within a week!!! Well done guys. Excellent professional product and sales.
Hi guys, im from Australia and received my lifepack and i am currently loving it. One of hte buttons that contain a pocket for a card came undone but thats really it. Love it!