Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Jason Cabrera, we are sorry if we missed this. You can email us at firstname.lastname@example.org. Thanks!
Can I get an email address to send pics? And ask for suggestions on getting it restitched or some type of glue?
@Mechalle Poppy, we are sorry to hear about your lock! Kindly send us an email so we can further assist you.
@Jason Cabrera, sorry to hear that! May we ask how can we be of assistace?
@Dimitry Morales, Sorry to hear your having an issue with your lock. Rest assured that we are NOT sending defective products. We have already shipped more than 15,000 bags and you may have received a bad one. We will look into your email and reply accordingly.
Hi. I opened a ticket and never received a response. I received an email that said:
"Your request (2055) has been received and is being reviewed by our support staff."
Can you please respond to the request. It's not good that you sent a defective product.
Backpack is great been through a few trips now only complaint I have is the stitching on the laptop compartment zipper on same side of the lock cable is pulling apart.
I love this bag, I carry it everywhere. The only issue is the lock, after some time (it may have gotten bumped around a lot while tucked into the sleeve) it no longer locks. It opens to any combination now. The speaker also seems to be somewhat susceptible to overheating if I use it out in the sun or for a long period of time. It will start cutting in and out. Otherwise a fantastic product.
@Darla Truitt, @Steve Downi, We are very sorry if we are only responding now. Please send us a message and we'd be happy to assist you with your issues. We are very sorry and we will eagerly wait for your message. Thanks! -Jenina
My lock has stopped working as well. It also opens regardless of the combination. :(
My lock does the same. And a few times I couldn’t spin the wheels. Once when it wouldn’t lock no matter what it was set it suddenly locked and I have no idea what it set to.
My other bitch would be the battery that takes a solid 2 days to fully charge from an outlet. (I have sent email about this). I have no idea how the solar panels could possibly do anything.
My rave would be that the bag is super comfy. The inside pockets are well designed (so far) too.
@Justin Loh, We're very sorry to hear that. Please send us an email or direct message so we can further assist you. Thank you and we will eagerly wait for your message. -Jenina
I'm not able to use my lock. It opens up regardless on what combination I set. Pls assist on this pls
@Lee Mackey, So sorry to hear that, Lee! I've seen your message and responded accordingly. Please check it out. Thank you! -Jenina
I'm having issues with the solar bank and pairing a new phone to it, I can't seem to find the info on it as well as I have no idea what the combination is to the lock. I've tried all of the normal ones and they don't seem to work. Help?
@Julia Roberts, We're glad to know your awesome feedback! Thanks again for your support!
@S, You have to reset your connection and make sure no other device is turned on.
Have an awesome weekend everyone! -Jenina
Does anyone else having problem with the solar bank? Whenever I play songs on it after awhile the songs starts to skipping in and out.
I have had my backpack now for almost a year and it's working great. My solar bank is awesome. What a great product! I recently went without power due to hurricane Irma here in Antigua and solar bank kept my phone & portable radio charged.
@Dave, We're sorry to hear your issue. Please send us an email so we can proper assist you with your concern. Thank you! -Jenina
I can't unlock my lock, can u help me? Thank u
@Eulogio L. Ortiz, So sorry to hear that! Please send us a private message so we can further assist you. -Jenina
Did I miss something but I still haven't received my Lifepack! What's up?
got the response and thanks for the help Jenina :D
@Stan Olejarz and @Joey, we're very sorry to hear your problems. Please send us an email so we can assist you further.
@Tiffany, We're also sorry about that. I believe that I got your email and responded to it already.
I met with the same problem too.. the lock passcode was change when I put in in now I can't unlock to use
Hi I got the same problem as Matt Myers. The solar bank will not charge and no blue light. I tried to charge it for 2 days now. Nothing. Just want to let the community know that there is such problem.
I have used this bag daily for a few months. After a few weeks one of the zipper handles fell off and now the 2 of the number dials on the lock have also fallen off. Funny because I have never really used the lock. Overall an okay bag but showing some poor quality and craftsmanship.
@Eulogio L. Ortiz, we're so sorry to hear that. Can you please send us a private message with your physical address? I have checked our account and we actually uploaded your bag and it got cancelled. So sorry for the inconvenience.
@Timmy nguyen, sorry to hear that happened to your lock! Please send us an email so we can further assist you.
@Marty999, glad to hear that you like the new version of the solarbank. Yes, it can charge any new version with USB-C charging.
@Argelis Torres, Sorry to hear about your issue! Unfortunately, there's no easy way to reset the code of your lock.
@Matt Myers, sorry to hear about your problem. Please send us an email for further assistance.
To those with concerns or clarifications, you can best reach us at email@example.com.
Hello, I purchase a bag, have had it for a couple of months, however my solarbank recently stopped working and will not charge ( no blue lights). What's the warranty process to return and receive a new solarbank? Everything else with the bag is great.
Its possible to reset the Lock, I Accidentally locked, and dont remember de code.
Love the new solar charger. I cant send a message on the other page, wondering one thing: can it charge a macbook? You should try to increase the volts that come out of a port. Unfortunately 5V from a USB is too low to charge a mac... 12V would be perfect. Is this something that is possible? If so, I'm buying one
My security lock broke apart right before my eyes as I was unlocking it from the backpack.
Is there a warranty on this?
Did I miss something- still waiting for my lifepack!!! Please what's up?
@Justin Loh, we're sorry for the delay and incovenience. Kindly send us a PM/email so we can further assist you! Looking forward to your message, and thanks again for appreciating Lifepack!
@Federico Giorgini, we're sorry to hear your problem. A video would be great. Kindly send it directly to us so we can also further assist you.
@Claude kindly email/PM us for more information.
@Nicola Lau, we're sorry to hear your problem. Kindly send us a PM/email so we can further assist you.
@Kalle Müller, have you tried charging your solarbank via USB cable charger first? Did you top up your units? For further assistance, kindly send us an email/PM.
Hi creators, i bought 4 bags, i wrote 14 days ago about problem with may solarbank, since three days ago also my girlfriend's solarbank has not worked properly, is it possible to arrange a replacement for both our solarbanks? everything else is fine with all the four bags, no problems with lockers
I have 4 bags from Kickstarter. I found out 3 solar banks do not charge at all.
I got one replaced but also replacements does not charge by Solar. Only blinking leds but zero goes into battery, z e r o !!
Problem with the locks :(
@creator Very happy with the bag and battery/speaker. I am wondering how loud the speaker is supposed to be? I have a feeling that mine is a lot less loud than at the begnning. Could it be?
hi creators, everything has been totally fine with my solarbank till yesterday. now it blinks under the sun, so i guess it is still charging itself, but the solarbank does not charge my phone anymore and i cannot turn the bank on, so i cannot connect is through the bluetooth with my phone, and i have done that without any problem till yesterday. i can sent you a video if you want.
Hi Adrian, I have issues with my lock too! A replacement will be great. tried to lock my bag to the chair and it can't open as the numbers got scrambled. It's not working now.
PS: aside from this issue, the bag is amazing! Love it lots.
Hi Thim and Annie, We are aware of the issues with the lock. We are working on a replacement lock and have been since March. The new tooling is being opened at the moment. Anyone that has issues with their lock will be sent a free replacement. It is taking a long time for this lock to be completed since it is a complex custom made part, inside of the lock there are 30 moving pieces which all need to be perfect.
On the current product we have had around 140 issues on the lock in total, some with lost combinations/accidentally scrambled/some broken. Keep in mind that this is out of over 12,500 bags in peoples hands today. It is a little over a 1% failure rate.
To anyone that has an issue with their lock please send an email to firstname.lastname@example.org and we will replace your lock when they are completed later this year.
Re: Annie, the other bag project. As mentioned in the comment I made on that page - that bag was made in the same factory as Lifepack. We have a Non-Disclosure Agreement (NDA) with them and their design team during our lock discussions. They are clearly infringing on our utility patent which is still not under full public disclosure. I have shown our patent documents to their team in person but did not send a digital copy of the documents as my lawyer recommended not to. It is a an illegal move on their part and our lawyers will be in touch with them in due course. I'm being quite transparent about this in this message and will not post further comments about it as this is an issue to be dealt with by lawyers privately and not in an public forum.
I'm a man of my word and I will keep my promise on getting the replacement locks to those who need them. It will take some time for product development, and will be much later this year by the time we can send them. I appreciate your patience.
I agree with Annie the lock for my bag worked fot a few days now it is totally unusable. It needs major improvement.
@ Solgaard/Adrian Just read the comments on clickpack pro (I'm not a backer of theirs) in terms of the lock. I feel that the retractable lock should be improved, because as of now I have to physically push mine in. If clickpack pro's retractable lock really does retract as it's suppose to, they definitely have a better design there. Might need to improve on that for the next upcoming version :)
All in all a total nightmare. Package arrived so late that I was not in the country any more. Then a customs nightmare involving heavy fines for incorrectly declared package contents. On top of the customs duties made it the most expensive bag ever. Refused the Lifepack and told them to send it back.
I still haven't got my Lifepack, but I can buy it from Amazon. What can I say?
Hope the Lifepack team can deal with it as soon as possible. Don't let someone who like Lifepack down.
Still waiting for that update on the shoulder bags! Congrats on the 1 year anniversary, shoulder bag backers would love some update. It's not too much to ask is it?
@Khushbash, @Aaron Hong, and @Christian, So sorry to hear your troubles. Kindly send us an email so we can further assist you. Thanks!
@Reese, We are very sorry for the lack of update but Adrian will have a firm update soon! Thank you so much for your kind understanding. Also, we're happy to hear that you love the solarbank. Way to go! ^^
For questions and inquiries, kindly send us an email so we can assist you. Have a beautiful day! :) -Jenina
Ah, you did kinda respond, sorry.
But I've read that direct messages are being sent to backers of the shoulderbag, and I have not got one yet. Mind sending one my way.
Many thanks, and still love the powerbank to this day, nifty device, works so well with my Nintendo Switch. ;)
I backed the shoulderbag and have heard nothing for months.
Mind updating me on what's happening?
So I love the bag and my battery works great, BUT, my lock busted. I would notice that my lock would separate from time to time and reset my combination. It was not a big deal because the lock would only separate a few millimeters and I would just have to input my combination, press the lock together and it would easily function as normal. Yesterday however, I heard metal fall from my bag only to find that my lock split in half and all the gears fell out. The only piece I was able to recover was the internal lock itself. My question, may I receive replacement parts? My lock has pretty much been stripped.
I'm having the same issue as Khushbash. I didn't change my code from the default and haven't used it a for a while, but it no longer opens.
Hi, So I didnt use my life pack for a while and now the code I entered doesnt like lock it like the lock opens on any code. How do I fix this? I tried to hold the lock down and then circle the numbers to a different combo and it doesnt work. Thanks!