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The best backpacks & shoulder bags for your daily hustle. The newest solar tech and patented anti-theft lock.
The best backpacks & shoulder bags for your daily hustle. The newest solar tech and patented anti-theft lock.
2,898 backers pledged $440,348 to help bring this project to life.

Solarbank S2 Replacements - Tooling complete, Production Underway

Posted by Solgaard Design (Creator)
35 likes

Hello backers!

Happy 2019! Things have been moving along as quickly as possible. We are really looking forward to getting the warranties sorted for those of you who experienced issues!

For those of you with the LED Issue:The new S2 Molds are complete! We continued to have a frustrating experience with the original factory so we have committed to the new factory. I have been testing a prototype from them for 1.5 months and it's working great. The form factor is really nice, The solar panel sits flush instead of with the 'step' on the original one, and the backside has a soft fabric (made from recycled water bottles) and the entire shell is made from recycled plastic. All steps we are taking to remove single use plastics from our supply chain this year. We're told that the S2 units are supposed to be completed  on January 28th. From there we'll air freight the units to our US warehouse for shipping out. The only risk here is if one of the sub-suppliers has a delay, we run into Chinese New Year where all factories are closed from February 1st-18th. Sharing this for the sake of transparency around the timeline we are flirting with here.

Lock issue:The locks have been completed, testing all cleared up. We'll start shipping at the same time as Solarbanks, so the cases where we send both can be shipped together.

  • Here's some pics of the S2 Prototype and the production version upgraded lock from the café I'm working from right now. Currently at CES.
  • Photos of the plastic molds that are now completed for S2

Thanks so much for your ongoing patience with us in correcting this. It's been an expensive solution since the original factory didn't come through as we hoped they would. I hope our updates have given you confidence that we are diligently working on the solution.

Thanks,

Adrian and The #SolgaardSquad
 

PS, This pretty cool thing recently happened: https://www.cnet.com/pictures/best-laptop-bags-backpacks-cases-2018/ The Hustle backpack was selected as CNET'S BEST LAPTOP BACKPACKS OF 2018!

PPS, Yes we have been running another Kickstarter campaign for version 2.0 of our suitcase! It ends on Thursday: The Carry-On Closet 2.0

Dyonne Puts, Ashton W Syphas, and 33 more people like this update.

Comments

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    1. Missing avatar

      Marco Brouwer on

      Still waiting on the powerbank and the lock. When can I receive this?

    2. Natassia Dominique Marchbanks on

      I need a new power bank, mine worked properly once and then stopped, but I saw updates and decided to be patient. Also, I emailed your team a while back and lost track of the email chain, but my seams at the top of my straps have come undone, revealing the foam insert. It’s also not AT ALL water resistant. I can’t lie, I love the look of my Hustle backpack, but I’m disappointed in the lack of quality. :-/

    3. John R Wilkins on

      Almost 2 months. How about another update with shipping information? I would be great to know what's going on instead of waiting months to hear how great things are without news of shipping. Sorry if I seem impatient but it's been well over a year since this started. I've sent messages for personal updates but only get, "we're working on it" or "we'll get back to you". I'm waiting for replacement power banks for the 2 bags I received. Just want to know if an end is in sight. Thanks.

    4. Missing avatar

      Abby on

      Both of my power bank indicator lights are no longer working unfortunately. I know you all are working on shipping out the new ones, but my address has also changed since I first ordered. Where can I update my address?

    5. Solgaard Design 5-time creator on

      @Masha Davis, sorry to know about what happened to your lock.
      @Jan Hemphälä and @Rachel Middleton, we'll post another update soon.
      @Ilham Suhaimi, thanks so much and yeah, we're off to a good start.

      For urgent concerns/queries, please feel free to send us a message/email. Thank you, and have a nice day! :)

      -Jenina

    6. Masha Davis on

      I hope the lock replacement will be soon. Mine wouldn't open coming back thru TSA Security despite me being sure of the correct combination. TSA had to cut the lock off.

    7. Missing avatar

      Jan Hemphälä on

      Did you meet the deadline before the Chinese New Year for the new S2:s?

    8. Missing avatar

      Rachel Middleton on

      Good to hear from you. Happy New Year to you too!
      Was actually thinking about this about a week ago thinking it was sad I hadn't heard anything.
      Looking forward to receiving a Power bank that works properly :)

    9. Ilham Suhaimi on

      im glad to hear that
      1. we got updates on the progress along with possible future delays (CnY Holidays)
      2. LED is fix
      3. More improvements on design aswell !

      Quite impressed and cant wait to receive my replacement unit ^_^

    10. Solgaard Design 5-time creator on

      Hi Everyone! Please do send us a message or email for faster response. Thanks so much! -Jenina

    11. Cecily Zhu on

      I'm glad to hear that there will be actual improvements aside from just the LED fix. Also appreciate the more responsible setting of expectations in terms of timeline. While I am still extremely wary of this company because of this campaign, it seems like they may have learned from this experience based on the tone of this update. Hopefully we'll get our replacement banks and locks before the end of Feb 2019. Otherwise I'll have to eat my words. Happy new year all.

    12. Missing avatar

      Arthur on

      finally some news for the replacement, just in time for the new investors at CES

    13. Andyt on

      Wow, it took really long for the new Solarbank S2 (replacement).

    14. Missing avatar

      yvette criglar on

      Here is what I don’t understand. I can order these bags from Amazon and get them in 2 days. I ordered 4 from you almost 2 years ago and can’t get them. Can someone please explain that to me?

      The Hustle - Anti Theft Travel & Business Laptop Backpack, Slim Durable Laptops Ba... https://www.amazon.com/dp/B07KLHKVGM/ref=cm_sw_r_sms_c_api_i_NpbnCbQ0TTJX0

    15. Missing avatar

      yvette criglar on

      WHAT ABOUT THOSE OF US THAT HAVE YET TO EVEN RECEIVE OUR BAGS????

    16. Celeste Sangil on

      Hi Solgaard Design Team,

      This is the first time I’m raising a concern about the solar pack that came with the V2 backpack. It’s stopped working altogether sometime in Dec2018. Since I received the bag in late Feb2018, I’m sure I’m still covered by the warranty period. Will I get a replacement solar battery pack? If yes, when?

      Thanks for your help in advance.

    17. Missing avatar

      Kim Agdaca on

      My solar bank fell and it opened so easily. The new design looks more durable. Hope I can order it soon.

    18. Missing avatar

      Christopher on

      Great, you're the best!

    19. Missing avatar

      Sam David Felix on

      Is everybody getting a new lock?

    20. Michael Goldberg on

      Is it too late to sign up for a new battery if you're having issues? Mine was working fine and then for no reason stopped.

    21. Ashton W Syphas on

      I’m glad to see the issue is being sorted, having my S1 bank as the only one I can use has proven frustrating due to the size.
      Keep up the good work all!