Solarbank S2 LEDs - Warranty update
We have reports of 280 Solarbank S2 units which have an issue with the LEDs. (of a total 4500 units shipped to backers, this represents 6.2% given the current feedback, we expect this to grow to about 10% in the coming weeks given this flaw)
IF YOUR UNIT IS AFFECTED, WE WILL REPLACE IT AS SOON AS WE HAVE FRESH INVENTORY. Please: email email@example.com with your serial number of your S2 and shipping address.
Once we get a final count of how many are affected we will present what the solution will be. We don’t have a lot of extra inventory, so we will likely need to create another production batch.
If yours is not affected: This is not a battery safety concern, it’s simply an issue where the LEDs don't light up. The unit is fully functional except for the LEDs.
*note: As a result of this we are very backlogged on emails, it’s taking us a few days to get to each email. We appreciate your patience.
More Notes:1) Can’t find your lock? Check the video in the last update. 2) Lock looks different than the pictures? Check the video in the last update. 3) We’re experiencing some delays shipping to Hawaii. We’re working on it.
I hope our transparency in this is appreciated - we want you guys to know what's up as we learn and grow from this, and to make sure you know you're getting a fully functioning unit.
Much love,Adrian & The Solgaard Gang
PS - if you have comments, please make them on this thread of the update rather than on the general comments page - we need the last post we made on the general comments to be near the top of the thread as it is now. Thanks!