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The best backpacks & shoulder bags for your daily hustle. The newest solar tech and patented anti-theft lock.
The best backpacks & shoulder bags for your daily hustle. The newest solar tech and patented anti-theft lock.
2,898 backers pledged $440,348 to help bring this project to life.

Shipping update, movement all over the globe!

Posted by Solgaard Design (Creator)
17 likes

Hello Lifebackers,

Shipments are moving! Over the next week we are processing shipments for over 4000 bags. Please be patient with us in our response times - there is a significant amount of time consuming work we need to do for sending these out.

*Emails will be sent to you as your shipment leaves the warehouse. Please double check your spam folders by mid next week if you haven't seen anything come through.

USA: After a snag in the warehouse where they shipped out wrong units for our test batch (this is what we sent out after the 48 hour warning) we worked out the kinks, US orders have started to be processed for shipping. Today 1400 packages in the US were submitted. Emails will be sent with tracking numbers later this week as they go out in the coming days.

*USA NoteWe can not ship to PO Boxes. Some of you have provided these and we will be in touch with you to correct your address, or you can change here: https://lifepackhustle.backerkit.com

*USA Note: Due to a UPC code mix up in the warehouse, orders of Stealth Black backpacks and Black shoulder bags to be sent out end of this week, some next week. 

EUROPE: Shipments are in processing. Emails with tracking numbers to be expected next week.

CANADA: Vancouver port is being slow. The container has been sitting on the dock for over a week while we are waiting for them to release it. It should be in the warehouse within a day or two and things start shipping out next week.

AUSTRALIA: Most shipments are being sent or have been sent already!

REST OF WORLD: (Hong Kong, Singapore, Asia) These are in processing. Hundreds of these have been assigned tracking numbers and will be released in the coming days.

I'll release an explainer video later this week detailing some of what we've been dealing with - for now I'll keep this brief so you get a text update.

After your order leaves the warehouse, you will be emailed a tracking number (DOUBLE CHECK YOUR SPAM FOLDER) This means if you don't have a tracking number we are still processing your order details. Some email filters block this email tracking number, as it is an automated message sent from our warehouse team. Please do not message us directly asking for your tracking number. The time it takes to manually search for each is not manageable for us.

Thank you all for your patience and understanding!

-Adrian & The Solgaard Gang


I have just jumped into our shipping management platform to check status on some random shipments, seeing that things are fully underway. Here are a couple of examples.

Typical USA Order Status
Typical USA Order Status

 For the US orders they are in processing they are getting ready to leave the warehouse and are being assigned tracking numbers as they go out the door.

Singapore Order (from HK warehouse)
Singapore Order (from HK warehouse)

 Many orders from our HK warehouse left today, with more on the way in the coming days.

Australia Example
Australia Example

 In this case the backer has already received their shipment in Australia, Congrats Marianne! You're among the first in Australia!

Comments

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    1. Missing avatar

      Nadeem Masood on

      This company is completely unreliable and does not care about their backers at all. As you can tell by the poor manufacturing of their powerbanks, to the delayed shipping and distribution process, missing locks and lack of respect to reply to backers who are experiencing issues. I waited foreverrr for my bags to arrive and when they finally did I was disappointed again to find no locks in either bag I ordered.. I have sent multiple emails asking to have the issue resolved and have not received any response to my concerns. I will not ever back any product from these guys again.

    2. Solgaard Design 5-time creator on

      Hey guys, we're seeing the comments on the Solarbanks. We are in talks with the factory now to learn more about what's going on.

      So far it seems that the unit is functioning, just the LEDs don't work, so it's possibly a loose connection there. We will have a response soon.

      -Adrian

    3. Missing avatar

      Christopher on

      Hi Awesome People,

      received the package today, just in TIME - on Saturday I will go to Bali. :D Thanks!
      Furthermore I would like to advertise your products, is there any chance for an affialite-program?

      Best regards,
      Christopher

    4. Missing avatar

      Chris on

      My solar bank broke as well! It no longer powers on our charges, I had it for less then 2 days and all it did was sit on a table in the sun! Are there fixes or replacements coming? Also I just want to echo the sentiment about the small laptop pouch, I definitely don't agree that it's up to the specs that were stated. Other than that it's a great bag but that's really really disappointing on the solar bank. Like just immediately broken out of the box.

    5. Erik H on

      Hmm more problems it seems if others have the same issue. It now had time to rest a few days but still won't turn on.

      If something with a Lithium battery dies so fast I am a bit scared it might combust or something so put it in a metal container if it should catch fire.

      Hope we get a response soon.

    6. Mike Pesselse on

      Hi Adrian! Thank you for the quick delivery to the Netherlands. I love the backpack already. However just as with Erik H my solar bank stopped working after an hour. I opened the solar bank and the LEDS were working, but after laying in the sun for an hour its not turning on anymore. Is there a way I can fix this?

    7. Erik H on

      Hit another snag. The product page said fits "laptops up to 15 inch"... Well my MacBook fits but not my work laptop which I bought the backpack for...

      Should've been just a bit bigger 😒

      Tried getting my solar bank to work but still very much dead. Charging also didn't work.

    8. Erik H on

      3 hours later my powerbank is broken... doesn't charge, leds won't turn on anymore... :(

    9. Erik H on

      Just a few moments ago a package was delivered... So I have it already, blazing fast shipment (from The Netherlands to The Netherlands ;) ). Will check it out tonight.

    10. Erik H on

      I got a shipping e-mail (EU), but without a tracking number :D
      The link is just to the general tracking page of the courier, without any number included in the URL.

    11. Solgaard Design 5-time creator on

      Hi DJ Comatose, Christina Dunn - the black bags are delayed as communicated above. Mistakes happen, it's a human error in the warehouse that caused this mix up.

      Hi Elizabeth and Michelle in Australia, if yours isn't already on its way it will be soon. As we're processing orders for close to 4500 bags it takes some time to get through them.

      David Plastik I believe Anders has been in touch with you on this.

      Mya - hopefully the timing worked out - regardless I hope you have a wonderful time in Iceland!

      -Adrian

    12. Missing avatar

      Michelle Stokes on

      Hi there, I haven't received any tracking details for South Australia yet. Any ideas when we might get this? I see in your example that others in Australia have received their tracking.
      Thanks!

    13. DJ Comatose on

      So, if we're living in the USA west coast, we can expect delivery by March 28th, 2018 (including the Stealth backpacks)?

    14. Missing avatar

      Elizabeth Z on

      So the first shipment has arrived in Australia. I haven't received a shipping/tracking number yet.

    15. Christina Dunn on

      Thank you for finally posting an update but with an additional 2 week delay why are backers that ordered the Stealth bags still being delayed further? I’be worked in retail and don’t understand why it was such a big mess to properly read the labels.

    16. david plastik on

      I received 2 backpacks instead of 1 of each like I ordered.

    17. Mya Martin-Glenn on

      Sigh, I had really hoped to have had this for my trip to Iceland later this week but I guess I will have to wait until the next trip.