Shipping update, movement all over the globe!
Shipments are moving! Over the next week we are processing shipments for over 4000 bags. Please be patient with us in our response times - there is a significant amount of time consuming work we need to do for sending these out.
*Emails will be sent to you as your shipment leaves the warehouse. Please double check your spam folders by mid next week if you haven't seen anything come through.
USA: After a snag in the warehouse where they shipped out wrong units for our test batch (this is what we sent out after the 48 hour warning) we worked out the kinks, US orders have started to be processed for shipping. Today 1400 packages in the US were submitted. Emails will be sent with tracking numbers later this week as they go out in the coming days.
*USA Note: We can not ship to PO Boxes. Some of you have provided these and we will be in touch with you to correct your address, or you can change here: https://lifepackhustle.backerkit.com
*USA Note: Due to a UPC code mix up in the warehouse, orders of Stealth Black backpacks and Black shoulder bags to be sent out end of this week, some next week.
EUROPE: Shipments are in processing. Emails with tracking numbers to be expected next week.
CANADA: Vancouver port is being slow. The container has been sitting on the dock for over a week while we are waiting for them to release it. It should be in the warehouse within a day or two and things start shipping out next week.
AUSTRALIA: Most shipments are being sent or have been sent already!
REST OF WORLD: (Hong Kong, Singapore, Asia) These are in processing. Hundreds of these have been assigned tracking numbers and will be released in the coming days.
I'll release an explainer video later this week detailing some of what we've been dealing with - for now I'll keep this brief so you get a text update.
After your order leaves the warehouse, you will be emailed a tracking number (DOUBLE CHECK YOUR SPAM FOLDER) This means if you don't have a tracking number we are still processing your order details. Some email filters block this email tracking number, as it is an automated message sent from our warehouse team. Please do not message us directly asking for your tracking number. The time it takes to manually search for each is not manageable for us.
Thank you all for your patience and understanding!
-Adrian & The Solgaard Gang
I have just jumped into our shipping management platform to check status on some random shipments, seeing that things are fully underway. Here are a couple of examples.
For the US orders they are in processing they are getting ready to leave the warehouse and are being assigned tracking numbers as they go out the door.
Many orders from our HK warehouse left today, with more on the way in the coming days.
In this case the backer has already received their shipment in Australia, Congrats Marianne! You're among the first in Australia!