Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Ben Tesoriero, You should have, but if not, I am going to send it again. If you do not receive the survey today, please check your email account's Spam or Junk folder to ensure the message was not filtered. If you can't still find it, please send us a direct message so we can further assist you.
@Elia, Thanks for following!
@mark Andrews, I am going to send it again. If you do not receive the survey today, please check your email account's Spam or Junk folder to ensure the message was not filtered. If you can't still find it, please send us a direct message so we can further assist you.
@Michelle Tai, No worries! Your survey has been successfully updated with no additional charges.
For urgent concerns, please send us a direct message here on Kickstarter. We will try our best to get back to you within 1-2 business days. Thank you, and have a great weekend! -Jenina
Oh sorry. Never mind. Saw that it is "shipping charges" and not postage.
Hi, I just noticed that shipping to the EU should be covered with the bag prices, but I had paid an extra £25 (to UK). Can you please clarify?
Did not receive the survey yet.
Hey if you guys were still trying to see the ranger backpack on the lifepacks instagram it shows it on their story
Hey Team, I don’t believe I have received the survey yet, should have I?
@Olivia Webb, Got your message and has responded as well with your survey information. Thanks! -Jenina
Hi! couldn't find where to PM so I sent it as a suggested question in FAQ. If there is another way to give you my email please let me know if you didn't receive it!
@StaGeD, Yes, your total is $144. Shipping is free if you're going to ship to CA, HK, and US. I will contact BackerKit to update your account so you won't be charged an additional $25. Hope this clear things up. Sorry for the confusion. -Jenina
So I've received a reply from the creator saying that the total amount that I should be paying is $144USD. But I always thought that the total amount that we should be paying is only $129USD(Inclusive of shipping). I've read through all the updates but can't seem to find any information on the sudden increment of amount as well. Although $25USD is not a huge sum to me but i reckon that it might be a huge sum for some people here.
So @Solgaard Design, do you mind to further explain on what the additional $25USD increment is for?
@creator, I PM you my email so that you can resend me the survey and please do take a moment to answer my messages,thank you
@creator: I certainly did check my spam/junk folder. No emails/surveys there. Please send me the survey again. Thanks
@Olivia Webb, please PM us your new email address so we can resend your survey. Thanks!
@Alfonso Calle Perez, So sorry, unfortunately, you cannot upgrade your pledge from S2 to S3.
@J, I am sorry if you feel that way. However, I have only explained your shipping concern -why you're getting an additional $100 when adding additional solarbank and $0 if you add additional bag.
@Anri Amaldi Ridwan, Sorry to hear. Did you check your Spam/Junk folder?
Is it possible to have the survey sent to a different email? The one my account is linked to is through my Facebook page, and I haven't used that email in many years. I am going to go ahead and try to change the email on here but could you resend the survey or tell me how to find it?
@creator: I still have not received the survey yet.
Agree with @shannon, and I gave up talking to Jenina. I could have killed myself if I continue my conversation with her.
Then is it possible to upgrade from powerbank s2 to s3? If so, how? :)
@shannon burnett, We're very sorry if you feel disappointed. We have received your message and provided an explanation with regards to your concerns.
@Jacob Lucas, @J, @Kenneth, @Melvin Wong, So sorry for the delay in our response. Just enountered some issue on our end. Also, I have already responded to your message. Thank you for your patience!
@Kiva Tran, so sorry about that. I will get back to you via PM as soon as I have cleared this matter. Also, BackerKit has it's own platform, so do Kickstarter.
@Jack Hall, Yes, I remembered that. But if you have received the survey, you can update your current shipping address through that.
@Juan José Ruiz, So sorry to hear that. Please send us a private message so I can further explain this. Thank you.
For urgent questions/concerns, please send us an email or a private message, and we will get back to you within 1-2 business days. Thank you very much for your patience! -Jenina
Really disappointing the survey was really poorly managed. No way to change your base pledge like most other Kickstarters do , no way to upgrade the powerbank to the s3 and $100 shipping for the add ons. You people are dreaming if you think people would buy more of your products.
I've got my survey but i cannot select Mexico, what should i do ?
I have changed address since backing this product, I let you know around two months ago and you mentioned to remind you around this time too. Please let me know if you have noted this change.
How come some people pay $100, and some pay $25? What is this? @creator, where are you???????????
I’m also a backer on Kickstarter but in the survey sent by Backerkit, I’m charged additional 25USD. can you please check? Message sent via private message too but haven’t got a reply.
@Solgaard design, I m a KS backer and I still got the 25 usd extra charge. Can you please correct this before end of the survey? I have also sent you private msge but no reply.
@J mine is also $100
@solgaard isn't backerkit your way of managing KS pledge? How can that be differ? If I paid KS for 2 S2 then I should be able to let you know vua backerkit shouldn't I? Otherwise why would I pay for 2 S2 and get just 1?
Is anybody adding an extra solar powerbank into the survey form? I would like to know how much the shipping charges... mine is $100 ship to Vancouver, Canada.
Can someone at Solgaard please reply to my private message? Urgent. Thanks. Many messages to you not replied to.
@Quinton Banfield, you got a great deal -2 bags+2 S2
@Kevin L. Nault , I will check that with Adrian. :)
Hi Everyone! Backers from BackerKit should only be the one getting an additional charge. Since you have choose a promo via BackerKit, it didn't show on KS but all information is correct. We have already contacted them regarding this misunderstanding. -Jenina
Try to contact them directly via e-mail or Instagram. I thing this is the easiest way to contact them.
They will be on Instagram. They are not interested in keeping us informed as to what’s going on using KS. They’ve got our money, now it’s all about marketing and social media. Poor form.
Business 101: keep your investors (backers) close and informed. Communication is king.
BTW I won’t be back. No matter what, this is the last KS campaign of this creator and team that I back.
Where is the @creator? Can you reply?
Same with me, I pledged enough for 2 solar bank + shipping, yet I'm required to pay $100 extra for add on shipping? Doesn't seem fair
No insta pics of The Ranger version of the bag? Still trying to decide which one to pick, torn between vintage and steel and feel like the ranger might be a nice Inbetween.
Same here, asked to pay additional $25 for shipping.
I would like to add an extra S2 - Solar powerbank, it's shipping to Vancouver Canada, how come there's a $100 shipping charges? Survey deadline is reaching soon, can you please reply?
I’m shipping it to Canada. How is it possible to add a $100 on shipping for adding an extra powerbank?
Is it possible to upgrade the S2 that ships with the bags to an S3? I remember during the KS it was looked into, but I am hoping something changed in the interim since I still have no idea what to do with the orphaned charger if I get a replacement.
I think the additional $25 is to ship to Asia Countries?
The 100 shipping is weird.
When I can buy a bag with S2 for 99. Just doesn't seem to make sense. Thanks.
Wait. So msrp for S2 is 149. Yet to buy it's 189.. Why is it 100 For shipping ! That seems really really high !
The $25 might be for certain regions they have to ship the product too?
Maybe it’s a bug. Mine came without the $25 shipping fee in the United States
Yes, mine have an additional of $25 too. No idea why is that
Was there an additional $25? Mine didn't have one
Yes same question here, why is there an additional 25usd shipping charge?!