Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Wait just a darned minute. When I sent you money on Kickstarter, you said that the Dragon would NEVER be available to the general public, and that only backers like me would be able to get one. I'm furious and believe you have lied to all of your backers. You need to discontinue offering this item IMMEDIATELY!!! Really - this is awful of you to mislead us this way.
I just wanted to comment because I actually saw a SoapSox in a store! I have backed a bunch of kickstarter campaigns but this is the first time I have seen something in stores. So because of this I had to show my support and purchased another SoapSox.
Please check your messages regarding your Shark.
Still haven't received my SoapSox and it's been a few months since you updated that you had shipped all of them. So did it just get lost in the mail or what?
I've got the other 3 that were missing, but there was a duplicate shark and I am missing a turtle.
Jeremy your package was returned. We have since reshipped it. We will provide you with tracking info privately.
@Christopher M Roberts:
The Kickstarter exclusive Dragon is only for kickstarter backers. It is bright Orange with red trim with Kickstarter stitched on the tail in green to highlight the fact that its a kickstarter limited. To get it produced we had to make a minimum quantity. We wanted to keep the 300 limited so we opted to change the colors of the rest of the batch to accomplish our goal. Hence the Rue LaLa is Dragon red with orange trim. Hope this makes sense.
Thank you for supporting us,
Sorry, that Dragon is Red not Orange.
A good deal though.
For those who haven't gotten their Exclusive Dragon SoapSox, you can purchase it on Rue La La, unexclusively
I've received only three of the six. Could you please check and see if they were all sent?
Hey Ray and Alvin,
Today, our family just receive the last one, a cute dragon. Thank you :-)
Received my pack today, all the way in sunny South Africa!
Missing the crocodile though, but got a Dragon which will make the kiddies smile :)
Hi Skt, Sara, Max, and Jeremy, I have followed up with each of you on your private messaging regarding your packages. We appreciate the support and again apologize for the delay.
Have any backer from germany received the SoapSox? Still waiting for mine...
Have all the dragons shipped out yet? I am still missing mine, I have received everything else though.
I am still missing my aligator, hippo and the shark… got doubles! and a dragon? what was mixed up here?
For overseas backers, will there be any tracking available?
Hey Ray and Alvin,
So in total so far, I've recieved 2 parcels. Parcel #1 had the alligator, hippo and shark. Parcel #2 just arrived which had the rest of the first set. This was termed the "rest of the soapsox" in the email with the tracking number, but this was only the remainder of the first set. I'm still missing 1 full set - minus the dragon.
Yes Poooofie, you will be receiving an additional set which should have arrived already. We will check the status and follow up with you.
Hey Ray and Alvin,
I know you guys are getting a lot of shipping questions. I received 1 full set, my dragon and t-shirt. I should still receive another full set with my Noah's Ark set, right?
By the way, I looooove how all of them turned out. Great job guys.
I noticed that the final shipments of SoapSox went out a few weeks ago but I haven't received my final two SoapSox yet. I am waiting for the dragon and the duck.
If you could provide me with a status update of the shipment or tracking information I would appreciate it.
Apologies for the mix up. We will be sure to get things done faster and more accurate our next time around. We appreciate your support and wish you the best.
Received 3 of them yesterday, here in Jakarta, Indonesia ! I got Emma, Taylor and Lily the Dragon ( instead of ordered Harper ), but is is OK, the Dragon is so awesome and had a Kickstarter signature in it ! Can't wait to see my granddaughter expression when I give it to her tomorrow, she will love it, its perfect time, her 1st birthday was 1 week ago. Its not too late for such an adorable, awesome product ! Thanks guys, waiting for your next project !
My name is Ray and I am ultimately responsible for the delays you have had to endure during this process. I would like to inform you that your package had shipped as originally stated along with others, but was returned due to postage errors and was reshipped. With that being said I apologies for the missed Holidays and celebrations. I will refund you your backer amount and ask that you keep the SoapSox you receive. I again apologies for the frustration this process has caused. I will follow up with an additional email to remedy the situation.
I'm in Canada and I still haven't received anything. I ordered 3, 2 of them have been ready for more than 5 mounths, You told us that we were supposed to receive them for christmas... Than waiting till after christmas to teel us you prefered not to... Than now you told us that everything was shipped out on march 30th, package takes about 2 weeks to get here from the US. You charged 10$ to ship outside of us, with that you should have been able to ship it with a faster method than the one you are using. You can keep mine, I don't need it anymore, you already blew it as christmas gift(original reason to back), than for birthday and lastly easter gift so I don't need or want it anymore...
Hi Pao, Jeanne, and Harry,
Please know that your SoapSox are on their way. We had a few packages returned due to postage errors and had to resend them. I will follow up with each of you with tracking info.
Hi, we were in formed of the smell and realized it was caused by the shipping bags used. It will go away, however feel free to wash your SoapSox if it makes you more comfortable.
I seem to be in the same boat as the domestic folks- the remaining order has not been received yet and it's a bit concerning since international orders seem to be out and received already. Is there a way track the order? My first package was actually delivered with the wrong address.
I'm still waiting for the second shipment (taylor, jackson, emma), I got the first package already with the hippo etc.. I am willing to wait if there's a delay, but I got kind of worried that it was lost in the mail since I see that international folks are receiving theirs already. I'm located in Fairfax VA. Thank you!
I'm patiently waiting for Emma and Lily, but Taylor and Jackson made it safely to my apartment and my nephew seems to love them. He's actually a bit young so he thinks they're normal plush toys and as any good baby, he sometimes take a munch into them... which is not a good experience when the little guys are filled with soap. He'll learn in due time ;)
I just got my dragon! It looks AWESOME! I can't remember what I filled up for the survey, but the shirt I got is way too big! lol, but maybe I'll try to frame the logo and set it up somewhere.
I love it! Although there is a strong smell to the Soapbox, will this go away on it's own or should I wash it?
Today I received my package here in Gemany, the soapsox are so sweet. My son loving them. Thank for the perfect product and the very good support. I wish you all the best for you and your company.
Hi guys, apologies for the delayed response. We received a few of our international packages back due to incorrect postage. I will respond to each of you individually with tracking info.
Thank you for your patience.
Still nothing here in Finland either. Hoping to get some information about the shipping.
Hi I'm in Singapore and as not yet receive anything. Is there any tracking ID or any info?
Hi, I am in Taiwan and I didn't receive anything. What's happened??
They're all here! They're wonderful and I am very happy with my soapsox. Great Work :D
Hi, I`m in Singapore and I didn`t receive anything. Is there any update for the international backers?
Just got my first batch (Canada)!!! So amazing!
Got my rewards a couple of days ago. The kids are loving it! Thx and keep up the good work!
I still haven't received my turtle. I thought it was supposed to ship a month ago?
Are they sending any shipping notifications?
@SoapSox team, have you finally received the rest of characters?
Has anyone in California received their Whale/Turtle?
Hi, I`m in Germany and I didn`t receive anything. What`s happend?
I'm still waiting on the second batch. Thanks!
I am here in Indonesia, we did not receive anything yet up to today, what is really happening ??
Hi, I'm in Japan, and I received the SoapSox three characters a week ago. My daughter is waiting for Dragon!
Got my Whale and Turtle today. Can't wait for the rest!
international backers - has anyone received anything yet???