Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Has anyone received the scan data for Neil's glove?
@Robert The Smithsonian has always relied on private support, from donors large and small. Kickstarter is one method among many for fundraising. We also raise funds through memberships, large donations, and other forms of support. We're incredibly appreciative of the amazing community that helped us #RebootTheSuit!
Smithsonian, you should be ashamed of yourself with this begging for more money when you already take the public for over $180 MILLION a year. Shame on you!
@Michael Cassoni We've just sent you the files again at the email linked to your Kickstarter account. Hope you get it this time! Thanks for helping us #RebootTheSuit!
I can't seem to find the email originally sent for the 3D Scan file, I think it might have been deleted in a mass cleaning I did awhile ago, is it possible to receive the link again?
@River Rock Band Sent you the 3D scans again today. Please check the email that's linked to your Kickstarter account. We sent the first one on Aug 16, 2016. Hope you get it this time and thanks for helping us with this project!
HI! I also did not receive the 3D scan. Have been meaning to e-mail you about it for some time. Please send (or send again?)
@Anthony Chiaramonte Sent you the 3D scans again and used the email that's linked to your Kickstarter account. Please check your spam folder if you don't see it in your inbox. Thanks for making these scans possible and for helping us Reboot the Suit!
I am unable to find the email regarding the 3D scan of the spacesuit glove from August 2016. Can you resend me the email? Thanks.
@Charles Layman Sorry to hear you didn't get your decal. We had sent it to you last year and am sending you a private message to check on your address.
yet another update and still have not received the promised reward.
3d scan printer for glove
@Ian Ferguson Sorry to have missed your comment until now. We sent you the 3D scans through Kickstarter in Aug 2016. Happy to re-send to you. Thanks for helping us #RebootTheSuit!
@Mark Gray Sorry to have missed your comment until now. Excited that you'll be visiting the museum this year and thanks for supporting #RebootTheSuit! @Frederico Rudella Our records show that you didn't fill out the survey, so we never got your mailing address! Sending you a private message.
I never received an email of the 3D Scan of the Spacesuit Glove or the print by mail. Have these items been sent yet. Thanks....
I have also the same problem. Never received the mission patch!
Having recently had a look through my own collection of Apollo-era memorabilia, I'm looking forward to seeing the Smithsonian's Apollo collection in person next year. In fact, I just booked my flights to IAD.
@Sean K King Hi, Sean! Sorry you didn't get your patch. We've sent you a private message to double check your mailing address.
Ditto, never received the mission patch myself.
@Michael Gutman Sending you a personal message now to check on your delivery address.
Is there someone I can contact if I never received the mission patch?
@matt hope Thanks for asking about the 3D scan. We're working to get that to you soon - hopefully before the end of the month.
Hey, maybe I've missed something, when do we get the 3D scan of the glove? I haven't heard or received anything from this yet?
@Charles Smith We got your completed survey after all the rewards went out. Sorry we missed you. Sending you a private message to confirm your details.
Never received reward!
@Bill Kapsalis Thanks for your message! Unfortunately, we got your mailing info in Feb after we had sent out the rewards you pledged for. Sending you a message to confirm your details.
Hello! Still haven't received any of my rewards. Please advise. Regards, Bill Kapsalis
@Nicholas We're sorry you didn't get your t-shirt. We've messaged you to verify your address so that we can send it to you right away. Thanks for helping us Reboot the Suit!
I am still waiting on a T-shirt, have they been mailed out?
@ Douglas Lambert Hi, you should have gotten your mission patch by now. Messaging you to verify your address. Thanks for backing our project!
Hi! I´m still waiting for my reward. Did I miss something, a survey or something like that, or everything is in schedule? Thanks!
@Søren Elbech Thanks for backing our campaign and reaching out to us about your rewards. We didn't receive your delivery address until April 7, 2016 when you completed the survey. Messaging you today to provide more details.
@Kyle Carmichael Yes, you should have received a note about your tax deduction when you made your pledge. We'll message it to you again. Thanks for backing our project!
I never received my reward after having backed this campaign. I hope someone reads this and reaches out. (And, it seems that I'm not alone ... begs the question if this is the right way to back such wonderful initiatives ...)
Were donations tax deductible?
@James DeCoite We're very sorry you haven't gotten the decal. We've just messaged you to check your address. We'll send another one to you right away.
I have yet to receive the decal boot print. Is there a tracking number?
@ anita martin* Just sent you a message confirming your address. @drayindallas That's awesome!
Hi! I'm also missing my patch :( There's any tracking number to follow the package? Thank you guys!
Got my patch. Thanks so much. It is so cool.
@diederick kraaijeveld @Bill Kapsalis Sorry you're missing your rewards, but we were missing your delivery addresses. We sent you a survey back in September that asked for it. Sending you messages privately for more details.
Good morning. Same here: still waiting for the mission patch over here in The Netherlands. Please let me know what is happening (or will happen). Thanks.
Hello - I pledged $200 which was collected in Nov. of 2015 - I have as yet to receive any of the reward items my pledge comes with, please advise. Thank you and good luck on the restoration!
@Adriano Pinto Pereira @mercsailor We'll look into your deliveries right away and message you privately to verify your addresses. Sorry you haven't gotten your patches.
I was also curious about the Mission Patch, as I have not seen that yet.
Hi, I'm still waiting for my mission patch. Is there a tracking number?
@drayindallas Hi, there! We've messaged you privately concerning the specific reward you pledged for. Thanks for getting in touch.
Hope all is well. Updates on shipping please.
@Cailyn Clark Thanks for letting us know about your shirt. We messaged you privately to verify your info.
Hi never received my T shirt. got a message from you 2 months ago. still no shirt :(