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Adding intelligence to everyday things in your world, so that your life can be more awesome.
Adding intelligence to everyday things in your world, so that your life can be more awesome.
5,694 backers pledged $1,209,423 to help bring this project to life.

The (Almost) All International Update

As noted in an update to Facebook, we had lab time scheduled 11/7, 12/7, 18/7 and then a new one on 26/7 to formally test versions of our hardware for CE Mark and AU/NZ compliance.

Here are the issues and our approach to resolving:

1) On the SmartThings Hub, for CE Mark testing, there is a limit to how long during the course of an hour the Z-wave radio in the Hub can be broadcasting (1% duty cycle limitation). Based on the need to interact with devices and poll devices, there are scenarios where we can exceed that limitation. This is core functionality, so we’re evaluating either firmware modifications to dynamically address and throttle the polling and radio, or fixed strategies to reduce our polling frequency based on device type and other variables. On the upside, this only becomes an issue with very high density networks (lots of devices). We think this will be resolved with firmware, meaning it may not impact production.

2) On the ZigBee module we use, it is susceptible to RF interference above 1.2GHz. So for example, at sufficient power, a 1.8GHz GSM phone might (not will) cause degradation of the ZigBee performance. While this isn’t really a failed test, we are evaluating the size of the risk and how it could be addressed in partnership with the module provider.

We still need to complete some final tests. They are around power source dips and drops in line voltage and harmonic test on the power source. These tests are on our third party power supply which is already CE marked, so we are confident in the outcome.

All that said, we are still hoping to have our CE paperwork to be done by the second or third week of August. We will commence manufacturing as soon as the second issue above is addressed. We have asked our manufacturer for committed lead times on the CE-ready boards (note - they have already built our test boards for us, so this isn’t a new thing) and will provide a specific update on those times as soon as it’s in our hands. To expedite, we will pull components from existing inventory and stock for US and CA orders.

The same issue does not impact AU/NZ compliance (no 1% Duty Cycle requirement) so we are moving forward with documentation and filings for those certifications. In Australia, we need to collaborate with a local agent to file with the actual government, so we are setting up our agent now. This may require an extra week or two before we can formally file.

We know you are anxious. We’re very, very close. Our next update will include timelines for manufacturing so you can start planning for your SmartThings.

And finally (hence the Almost in the title), thank you again to all our Kickstarter backers in the US and Canada. If you’ve not yet received your SmartThings kits, then please reach out to us at There is a very good chance we’re still waiting on you to complete your ‘Choose Your Things’ survey so we can ship your kit directly after.


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    1. Will Chivers on August 1, 2013

      @SmartThings so does this mean for all Australian Backers, we'll get a "CHOOSE YOUR THINGS" email soon?!

    2. Missing avatar

      Chris B on July 29, 2013


      First, your much more of an expert on your country's rules than I am so I'll assume you're right on the rules. Of course, even if it's legal SmartThings might not want to be known as a company that supplies devices that aren't approved/certified for sale. Might be marketing black-eye.

      Second, power supply I don't think should be a problem. Even if the included power supply doesn't work, it's just a standard micro-usb plug. I'm sure you can find an in-country replacement if the included "US" version doesn't work.

      Third (part 1), the bigger issue than power supply is z-wave frequency. Europe uses a different frequency for z-wave than North America does. So if you got a North American hub, you would need to get north american "Additional Things." Obviously if you got a NA kit the included things would work, but if you wanted to add thinks like switches or outlets or sensors, or whatever then you would need to get NA versions of those things because European versions wouldn't be able to talk to the Hub.

      Third (part 2), and now voltage does become very important. I strongly suspect that things like switches and outlets for North America only run on 110 volt, not 220 or 240. Furthermore, even if they did, I'm sure our outlets are not the same as your outlets, which means you'd need to get an adapter for every outlet you installed.

      I can imagine it SUCKS waiting this long. I hated waited until June to get my stuff but I at least have my things now. But I think you'd be much better off waiting until the official international hubs and things are available rather than trying to make a NA version work for you.

    3. Missing avatar

      Piotr Dobrogost on July 29, 2013

      @Saleh Alabdulkarim
      Yes, I've been waiting very long and I don't want to wait any more. Especially as it seems european version will be inferior to the original one. As to 110V I think the power supply is universal 110V-240V. What "additional things" do you have in mind?

    4. Missing avatar

      Piotr Dobrogost on July 29, 2013

      @Donald D. Parker
      How does it relate to this update or other comments?

    5. Donald D. Parker
      on July 29, 2013

      Re: power line dips and drops... yesterday in a thunder storm, lightning knocked the power out a couple of times ( very short duration ) which required a reboot of the hub, which had gone inactive because of that event.

    6. Missing avatar

      Saleh Alabdulkarim on July 28, 2013

      @piotr You have waited for so long that you better keep calm and wait.... Cuz:

      1- 110 volt
      2- additional things have to be bought from the US if you decide to get the hub from the US


    7. Missing avatar

      Piotr Dobrogost on July 28, 2013

      Chris B
      I'm pretty sure, in my country (Poland), you need CE mark only if you want to resell product. It's not the case with people who bought their kits here for private use.

    8. Jason on July 28, 2013

      Wait, so getting CE is harder than UL? I thought UL was the gold standard.

    9. Missing avatar

      Chris B on July 26, 2013

      Piotr... you may not care, but it's entirely possible (likely) restrictions within your country make it illegal to ship stuff that isn't tested and certified.

    10. Missing avatar

      Piotr Dobrogost on July 26, 2013

      I couldn't care less for any bureaucratic idiocy like CE mark. Can you send me the original kit you have in the USA?