Update 14: SmartThings Around the World!
First, thanks to ALL of you, we’ve hit the $1 million stretch goal and that means a bonus SmartTag in every SmartThings Pack!
Second, if you’re an international backer, this update is for you. If you’re not, there’s no need to read this whole update.
We know our international backers have been waiting for more details on cost and timelines for shipping SmartThings Packs internationally. And while there are plenty of details still being worked through, we have done quite a bit of work with our logistics partners to provide you with all of the information possible before the project closes, so you can make a final decision on your pledge amount as an international backer.
WHAT WILL IT COST?
ALL of our international backers should expect to pay $49 OR LESS for shipping and handling of their reward. This is for standard delivery within 6-10 business days. This is not inclusive of any country-specific taxes, tariffs, etc. and we will not have additional detail on these prior to the close of the campaign. We are actively negotiating with our partners to achieve the best possible rates for every country.
PLEASE, DO NOT ADD SHIPPING TO YOUR PLEDGE!
DO NOT add any amount for shipping to your pledge. You will receive a survey prior to shipping that will request your details and collect payment for international shipping based on optimized and specific shipping rates.
WHEN WILL I GET IT?
We are not changing our target of Q1 2013 for shipment of international pledge rewards. Initial research indicates that certification testing and validation will range from 4-6 weeks across the radios we have in the SmartThings Hub and Things. Our priorities for full certification and compliance prior to shipping are based on the volume of backers in each country, with first focus on Canada, UK & EU, Australia, and New Zealand. Some international backers, in countries where only a few pledges were made (and where it is legal to do so) may receive non-certified hardware for personal use.
WHAT ABOUT THE POWER SUPPLY?
We will include country-specific power adapters for your SmartThings Hub.
WHAT ABOUT INDIVIDUAL THINGS?
Our battery powered Things have been designed from the beginning to operate in international regions. As a result, we have a high level of confidence in our ability to certify and include all of the same types of battery powered Things (Smart Tag, motion sensor, contact sensor, etc.) for international distribution by Q1. We are aware of the different regional frequency requirements for Z-Wave and will deliver a version of the SmartThings Hub to you that includes the appropriate regional chips.
WHAT ABOUT SMART OUTLETS?
The SmartOutlet is the most challenging of our Things when it comes to international compatibility. Given SmartThings’ support for existing Zigbee and Z-Wave standards, we believe that the quickest and most straightforward way to service every international region will be to test, certify, and bundle in existing 3rd party outlets that integrate with SmartThings. Through this path, we feel confident in our ability to ship international SmartThings Packs with country specific outlets.
WHAT WILL FIT IN THE BOX?
While the final details may vary some as we work further, we consider the following approximations to be the maximum dimensions and weight for a typical shipment.
Approximate Size: 11” x 8 1/2” x 5 1/2”
Approximate Weight: Maximum of 4 Pounds
We believe this box size will comfortably and safely ship the SmartThings Hub, Power Adapter, and up to 5 Things. If the combination or number of Things that you select as a reward DO NOT comfortably fit in this box, we may elect to ship in a larger box, or separate boxes at no additional cost to you.
REMEMBER, PLEASE, DO NOT ADD SHIPPING TO YOUR PLEDGE!
The SmartThings Team