Funded! This project was successfully funded on September 22, 2012.

Update #41

Update 41: SmartThings + __________ = Even Smarter Homes

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SmartThings Blog Launched
We've created a resource that helps to explain who we are, what we're doing, and why it's important. Inside you’ll find user-submitted stories, news roundups, and tips to help new users get more value out of SmartThings. Check it out at Blog.SmartThings.com. We'll be updating it frequently, so come back often and submit your stories!

Join Our Beta Testing Group
We recently started a beta testing program to help shape new product developments. If you’re interested in providing feedback on our product (and to get a sneak peek at what we're working on!), please join our beta testing group.

New in the SmartThings Shop
We recently added more smart locks and smart lighting products to our growing assortment in the SmartThings Shop. We’ve also created two new packs of SmartSense Multis (5 and 10 packs) we are offering at a discounted price. If you haven’t yet visited our Shop, please stop in. We offer free shipping to all U.S. destinations and ship to Canada for a reasonable fee. (Note: Our kits are also now available on Amazon.com).

Neur.io + SmartThings
Neurio is technology that makes your ordinary appliances smart and your home more efficient. Using a Wi-Fi power sensor and a cloud service with some smart pattern detection algorithms, Neurio monitors your home’s electricity to figure out what your appliances are up to - without the need to install sensors on every device.

Using Neur.io and SmartThings, you can set up triggers to send a message when the wash is done, detect when the garage door opens, or turn on the music when you start the hot tub.

Let's help them reach their goal!

IFTTT + SmartThings IFTTT is a service that lets you create powerful connections with one simple statement: “If this then that.” With the new SmartThings channel on IFTTT, you can create recipes that seamlessly integrate your favorite online services with the everyday things in your physical world. (Unlock your SmartThings-powered front door when you check in at home on Foursquare, and much more.) Learn more.

International Update
We are sorry to report that there is no delivery date yet on the CE-certified components. If you haven't filled out your survey, please do so that when we can order the components and start shipping yours won’t be delayed.


Update #40

Update 40: CE International Manufacturing Underway!

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We had a number of back and forth items with the certification team, but we are now compliant for CE countries. We’ve got a bit of work left with respect to user manuals (safety language has to be in German in Germany), labels, and disposal partnerships, but those are all documentation / administrative. 

We’ve ordered initial batches of SmartThings Hubs and Things for countries that support the CE marketing. The longest lead time is for the PCBs, and we’ll update with a delivery time once we have that. We’re looking at expedite fees to see if we can get it all sooner. By the end of next week, we will be sending you a personalized ‘Choose Your Things’ communication. 

In addition to the SmartThings Hub, you’ll be able to choose your Things from SmartSense Multis, SmartSense Motions, SmartSense Presence Tags and moisture sensors. We’re working hard to validate and test a controllable outlet for each plug type to include as an option as well. If you added more money to your pledge you’ll be able to add on. We’re assembling a list of other products that we’ve tested, including more controllable outlets, with which you can expand your SmartThings experience once you receive your kits. 

In terms of logistics, we’re still working through how we’ll ship, but likely it will originate from the US. We’ll need to validate addresses as many may have changed in the past year, so be on the lookout for that communication as well. Given how patient you’ve all been, we will be covering the shipping charges for sending out to International backers. You’ll only be responsible for local duties and taxes. 

Thanks again for your patience. We can’t wait for you to be up and running and making more of the world smarter!


Update #39

Update 39: The One Where You Can Get More Things

As you may have seen in TechCrunch, AllThingsD, GigaOM, Fast Company, CNET, and elsewhere this morning, we're very excited to announce the launch of our Shop today! “I want more things!” has been the top support request for quite some time, so we’re thrilled to be opening up the doors to make it easy for you to expand your setup and spread the word about SmartThings to friends and family.

You can now enhance your experience with additional sensors and products for every room in your home. We also plan on enabling you to navigate from our mobile app to our Shop with direct links soon, and will also be expanding and updating with new devices and solutions based on your feedback. Visit https://shop.smartthings.com to check it out, and thanks again for your continued support!

Happy shopping,
The SmartThings Team


Update #38

Update 38: International Testing

Here are key updates on international testing:

  • At this point, all tests for CE compliance are done with the exception of low voltage safety testing. This is required for our manuals, but is generally a test on the batteries and power supplies, so should not have any design implications. Our lab says that will be done in 1-1.5 weeks.
  • We are in the process of choosing our partner as part of the WEEE (Waste of Electronics, and Electrical Equipment) directive, required for the CE Mark.
  • We’re actively doing an ‘in the field’ test with 1.8GHz mobile phones to check for potential interference. Say hi to Spencer if you’re in Singapore.
  • We’re updating our label, manual and packaging designs with final required changes, including all the special markings required for CE Cert - RoHS, WEEE, etc.
  • For AU Cert, we are waiting on quotes for a local representative (required for certification), but testing is done.
  • As soon as the 1.8GHz field test is done we’re pulling the trigger on manufacturing for CE. Getting a firm date now from our manufacturer, but in most cases this is just a chip swap (excluding the hub, which has a design change and therefore new PCBs). Once we have this date, we’ll post it as a comment to this update.
  • We are working to get your contact info from Kickstarter into our Salesforce system. Once that is done, you’ll get the invite to choose the things for your kit.

If you live in a non-CE or AU/NZ country, we’re trying to understand the unique Z-wave frequencies to see what approach we can take to get you kits even sooner. If you are in Chile or Mexico, look for a potential communication soon as that is the same Z-wave frequency as the US.

Lastly, we understand that this has been nearly a year, but we’re not willing to skirt the rules as we intend for our relationship to be permanent. Quite a journey, and we appreciate every step you’ve taken with us. We’re not at the end of the journey by a long shot, and we know the wait will be worth it. We’re down to weeks, not months. Of course if you want us to ship a kit to a US address, simply ask support@smartthings.com and it will happen.


Update #37

The (Almost) All International Update

As noted in an update to Facebook, we had lab time scheduled 11/7, 12/7, 18/7 and then a new one on 26/7 to formally test versions of our hardware for CE Mark and AU/NZ compliance.

Here are the issues and our approach to resolving:

1) On the SmartThings Hub, for CE Mark testing, there is a limit to how long during the course of an hour the Z-wave radio in the Hub can be broadcasting (1% duty cycle limitation). Based on the need to interact with devices and poll devices, there are scenarios where we can exceed that limitation. This is core functionality, so we’re evaluating either firmware modifications to dynamically address and throttle the polling and radio, or fixed strategies to reduce our polling frequency based on device type and other variables. On the upside, this only becomes an issue with very high density networks (lots of devices). We think this will be resolved with firmware, meaning it may not impact production.

2) On the ZigBee module we use, it is susceptible to RF interference above 1.2GHz. So for example, at sufficient power, a 1.8GHz GSM phone might (not will) cause degradation of the ZigBee performance. While this isn’t really a failed test, we are evaluating the size of the risk and how it could be addressed in partnership with the module provider.

We still need to complete some final tests. They are around power source dips and drops in line voltage and harmonic test on the power source. These tests are on our third party power supply which is already CE marked, so we are confident in the outcome.

All that said, we are still hoping to have our CE paperwork to be done by the second or third week of August. We will commence manufacturing as soon as the second issue above is addressed. We have asked our manufacturer for committed lead times on the CE-ready boards (note - they have already built our test boards for us, so this isn’t a new thing) and will provide a specific update on those times as soon as it’s in our hands. To expedite, we will pull components from existing inventory and stock for US and CA orders.

The same issue does not impact AU/NZ compliance (no 1% Duty Cycle requirement) so we are moving forward with documentation and filings for those certifications. In Australia, we need to collaborate with a local agent to file with the actual government, so we are setting up our agent now. This may require an extra week or two before we can formally file.

We know you are anxious. We’re very, very close. Our next update will include timelines for manufacturing so you can start planning for your SmartThings.

And finally (hence the Almost in the title), thank you again to all our Kickstarter backers in the US and Canada. If you’ve not yet received your SmartThings kits, then please reach out to us at support@smartthings.com. There is a very good chance we’re still waiting on you to complete your ‘Choose Your Things’ survey so we can ship your kit directly after.


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