The most popular question in our mailbox nowadays is either:
- 1. We got our rewards and everything is awesome! :D
- 2. My friend/Some backers got their rewards already and I haven't yet… :(
If you have not yet received your rewards, fear not as we will finally be able to mail them!
Why the delay?
Because when freight delivered our games, they shorted us 5,000 copies each of Cormac and Natyli!
That's what we said.
At the end of November we received 10,000 copies of RDI:4, 10,000 of the reprint of RDI:1, and only 1,000 each of Cormac and Natyli. With the vast majority of our backers getting both allies and with a huge margin of them getting more than one pair of them we immediately hit a fulfillment SNAFU. This is the infamous "counting error" - pretty much the only information we could share until we had some manner of resolution in hand.
We did the best we could with what we had, and we went ahead and fulfilled as many rewards as we could. Meanwhile we were running around trying to find out where exactly the missing allies went. They had been printed, we had even paid for them, but they were not in our warehouse. At least 200 rewards needed to be delayed and this delay primarily affected backers at the Whole Party pledge level.
Did you find them?
Starting with our printers in China, and then to each truck stop on the way back to Fort Wayne, Indiana (where we warehouse our stuff), we started calling and asking about the missing product. It couldn't be that hard to lose track of multiple pallets of inventory after all!
Eventually we found them again, in a warehouse in Chicago, Illinois. When the cargo container was getting split up into specific freight deliveries, the allies just hadn't been loaded in. SlugFest Games has had issues with deliveries out of Chicago before, and apparently the fateful city is the setting for yet another one. However, we are stoked to finally have everything in hand and will be immediately going forward with fulfillment for the rest of our backers.
When will they arrive?
Domestic backers should get in touch with us if they have not received their rewards by December 20th.
Unfortunately we cannot guarantee that international backers will have their rewards before the holidays, and should get back to us if they have not received their rewards by January.
I've changed my address!
We are shipping everything through USPS, which means as long as you have set up mail forwarding, you'll be fine.
We apologize for keeping quiet about the problem behind the scenes, but we didn't want to jump the gun until AFTER we determined if we would have to do an additional print run of Cormac and Natyli (delaying things until 2015 for some backers). We hope that answers a number of questions. If you have anything to share, please feel free to hit us up through e-mail (firstname.lastname@example.org) or leave a comment!