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An Ogre-sized expansion set for Ogre!
An Ogre-sized expansion set for Ogre!
1,401 backers pledged $136,549 to help bring this project to life.

Surveys Out - Please Wait 48 hours

Posted by Steve Jackson Games (Creator)
17 likes

NOTE: If you have already completed your survey, don't worry. We will work with the BackerKit team to correct the shipping glitches, and then we will contact each of you as necessary to correct your orders. ALSO: These glitches affect only a few specific weight classifications and, in many instances, there is not a problem. We wanted to alert all of you as soon as we noticed an error. We will update in a few days after the BackerKit team is back in the office and we have solved the errors. -PR

----

Thank you to everyone for being so patient while we got the BackerKit surveys up and running. Unfortunately, it seems there is an error that I might have introduced in the shipping profiles for specific range of weights for United States pledges. At this time some of you may find that you see a $40.00 charge or a $3.00 charge, depending on what you add. Please note that both are incorrect, and should be $10.00 and $28.00 respectively. We ask that if you fall into these ranges, that you hold off processing your survey, so that we can correct the issue after BackerKit returns to the office, as they are on holiday. 

If you are unaffected by this, you can feel free to complete your surveys, but I will be doubling back as soon as this is addressed to ensure that everything is as it should be. 

Thanks everyone!

- Darryll

sgbeal, Jeff Maple, and 15 more people like this update.

Comments

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    1. Steve Jackson Games 21-time creator on

      @ldjessee - If you input your credit card, we will not charge your card until Feb 15. Stripe may take a capture, but the charge will not complete until I manually hit the button. If you pay via Paypal, you can expect them to take your money immediately. This system allows our backers the flexibility to pay now, or to just get their order secured, and wait for us to push the button on the set date.

      - Darryll

    2. ldjessee on

      I am hoping that waiting till February will not adversely effect receiving my shipment... (paid once a month)...

    3. Steve Jackson Games 21-time creator on

      @Stephen

      We do a per pound system, because that's how FedEx does weight-based. So if you add something that costs less than a pound, you get the $2 increase because that's what it costs to go up a pound.

      Make sense?

      @M. Alan Thomas II - You are correct. A $2 increase was added to the original estimates to cover the extra costs of shipping created by the addition of stretch goals. The materials that make up the game boards and counter sheets are deceptively heavy when you double the maps and add 6 counter sheets.

      - Darryll

    4. M. Alan Thomas II on

      Having looked at the estimates and understanding that things got a little heavier as stretch goals were unlocked, I'm guessing that my numbers are correct (and the difference if they're not is too little to be worth my time examining more closely).

    5. M. Alan Thomas II on

      I got a $20 shipping charge for my pledge level and a $6 charge for my 1 add-on. These are neither individually nor collectively any of the figures quoted above, but I guess it sounds like I'm paying something approaching the correct figures?

    6. Missing avatar

      Stephen
      Superbacker
      on

      When I did my backerkit, I added one of the tri-folds, and it increased the shipping by $2. That seems a little odd.

    7. CON-Troll on

      Got my Backerkit done. Sooooo looking forward to the new M4 and M5 maps. Already got 1 through 3 and am simply blown away at the high production quality. Seriously, if SJG runs a Kickstarter sometime later this year for a group of new "M" maps, I am totally in!

    8. Steve Jackson Games 21-time creator on

      @Jeff - I just fixed everything. We should be good from here out.

      - Darryll

    9. Jeff Butler
      Superbacker
      on

      If we go ahead and submit the order now (to lock in any add-ons), once the shipping issue is fixed would we be able to go back in and re-calculate things? The shipping on my order looks to be about what I would expect, but just in case...

    10. Philip Reed Collaborator
      Superbacker
      on

      @Peter Jansen - "Also, not a complaint, but a question - when was the price dropped for Ogre Reinforcements? I added in in BackerKit for $15, but the campaign page says that it's $20, so am wondering."

      Darryll!!!!!!

      I mean, uh, totally on purpose. Yep. Uh-huh.

    11. Philip Reed Collaborator
      Superbacker
      on

      @Novaman - "I filled out my backer page it said 17 bucks you mentioned in a previous message 10?"

      If all you're getting is Battlefields and you live in the U.S., $17 shipping sounds correct.

    12. Missing avatar

      Novaman on

      I filled out my backer page it said 17 bucks you mentioned in a previous message 10?

    13. Peter Jansen
      Superbacker
      on

      Just filled out my survey, the $27 shipping charge looks right to me, but is the lock date really June 1st?
      Also, not a complaint, but a question - when was the price dropped for Ogre Reinforcements? I added in in BackerKit for $15, but the campaign page says that it's $20, so am wondering.

    14. Mike Norris on

      I did mine before seeing the update, but I think I am fine.

      SJG, feel free to verify if you would like.

    15. Jeff "Great Cane of Doom"™ Saxton on

      I also didn't see the "do not complete" notice until afterwards, but I think, it looks like mine was about what I would have expected to pay for shipping. Any way to make sure? Thanks!!

    16. Steve Jackson Games 21-time creator on

      @Ken Wodiska - Looked everything over, looks good. Thanks! :)

      @Jeff Johnson - Head to the following link to try to retrieve your survey - https://ogre-battlefields.backerkit.com/

      Thanks!

      - Darryll

    17. Missing avatar

      Jeff Johnson on

      I don't see a link for the survey or anywhere to complete it on the page...

    18. Missing avatar

      Ken Wodiska on

      I already completed, can you double check my order also?

      Thanks,
      Ken

    19. Steve Jackson Games 21-time creator on

      @Paul C. Teti - I got you, Paul. I just pushed a refund on PayPal for the $30. Thank you for understanding. :)

      - Darryll

    20. Missing avatar

      Paul C. Teti on

      Well it looks like I should have read all my emails before I completed the survey because I was charge the $40 s/h.

    21. Scott Chisholm
      Superbacker
      on

      @Darryll/SJG,

      Thanks for checking!

    22. Missing avatar

      Gareth D Edwards on

      Looks like it worked fine for me, but thanks for the heads-up, I was able to verify I didn't fall into that range before submitting. And nice bonus, being able to add the Ogre computer game onto the pledge, you made me happy with that one.

    23. Missing avatar

      Joshua Megerman on

      @Darryll/SJG - That did it, I've placed the order. Thank you very much, you guys are awesome!

    24. Missing avatar

      Tony Hughes on

      Thanks, just wanted to check and make sure.

    25. Steve Jackson Games 21-time creator on

      @ Joe Norris - Hey Joe! I'm checking out your order, and everything looks fine. As noted in both the pledge levels on the side bar, as well as in the FAQ, each respective pledge level has it's own shipping costs. US pledges for the $60 level were estimated to pay $15, but with the increase in the size of the box through stretch goals unlocking (compressed chipboard is heavy), we had to bump the price to $17. You also ordered 3 addons, and we assessed a $6.00 charge for those add-ons based on the total weight. Everything on your pricing is correct. Thank you for following up.

      - Darryll

    26. Steve Jackson Games 21-time creator on

      @ Tony Hughes - "Unfortunately, it seems there is an error that I might have introduced in the shipping profiles for specific range of weights for United States pledges. At this time some of you may find that you see a $40.00 charge or a $3.00 charge, depending on what you add. Please note that both are incorrect, and should be $10.00 and $28.00 respectively"

      As stated in the update, and quote above, this only affects United States based pledges. The higher price point on your shipping is a result of all of the stretch goals that were unlocked, that increased the weight of the project.

      Thanks!

      - Darryll

    27. Joe Norris on

      Hello and thank you for the communication concerning this issue. I added the 40 Years of Ogre Gatefold
      Ogre Reinforcements and Counter Sheets Bundle
      to my pledge and was charged $23.00 for shipping. Will look forward to any correction that need to be made (and hopefully be able to add some of the playmats before the window closes). Thank you again and wish you the best!
      Kind regards,
      Joe

    28. Missing avatar

      Tony Hughes on

      I responded to the e-mail for the survey immediately and paid $20 for shipping to UK instead of the $18 estimated. Then I get another e-mail saying don't respond an hour later !!!!

      Have I overpaid ?

      Tony of TTT

    29. Mark Hartman
      Superbacker
      on

      Thanks, I kind of went crazy with the add ones, now it’s 56 shipping, oh well, it’s worth it!

    30. Steve Jackson Games 21-time creator on

      @Mark - Looking at your order right now. Everything is good. You have a pretty large order overall, but it is correct.

      - Darryll

    31. Mark Hartman
      Superbacker
      on

      My shipping is $50. 32 for 245 pledge and 18 for add on of five maps and dice. I assume that’s right?

    32. Steve Jackson Games 21-time creator on

      @Sean Schoonmaker - You're good.

      @sgbeal - Your pricing is correct.

      @Jack Beckman - Your $3 charge is correct. You have a base shipping charge for your pledge, as well as an add-on shipping charge. The $3.00 charge issue comes in to effect with considerably more weight. Thanks!

      @Scott Chisholm - Hey Scott! Just checked over your order, and you do not fall into the described issue.

      @Jeremy Wildie - I just processed you refund via PayPal for the overcharge. Sorry about that, and thank you!

      @linuxgurugamer - Thanks! Your order is not affected by the shipping calculation issue.

      @Joshua Megerman - I just added a "credit" to your account to bring it down tot he appropriate pricing. Feel free to check out with the cart as stands.

      @Russ Perry Jr. - Hey Russ! I looked at your cart, and you are not affected by this issue. The 3.00 charge applies to a significantly heavier add-on weight.

      @dave denison - It affected 2 weight ranges, and once it's fixed, everything should be what the expected amounts are based on initial estimates and our weight based shipping.

      - Darryll

    33. Missing avatar

      dave denison
      Superbacker
      on

      ummmm ... being as the survey email went out almost an hour before this email ... I'm sure there are several people who, like me, thought the shipping was outrageous but proceeded nonetheless. :-| I understand the situation and hope you are able to get it sorted once Backerkit is back at work ... please do keep us updated.

    34. Russ Perry Jr
      Superbacker
      on

      I saw an additional $3 shipping charge, so add me to the list too.

      Note also that the softcover Ogre books were showing up with a $0.00 cost.

    35. Missing avatar

      Joshua Megerman on

      I don't mind waiting, I just hope the limited gatefold isn't gone by the time things are fixed...

    36. Missing avatar

      linuxgurugamer on

      Same here, completed with what appeared to be medium high shipping costs

    37. Missing avatar

      Jeremy Wildie
      Superbacker
      on

      What happens if we'd already completed the survey with the incorrect (higher) charges? :(

    38. Scott Chisholm
      Superbacker
      on

      Hmmm...

      Just paid $26 shipping to the US. Was that anywhere near correct?

    39. Jack Beckman
      Superbacker
      on

      And if we already filled it out and got a $3.00 charge...?

    40. sgbeal on

      i was pleasantly surprised at the unexpectedly low cost of shipping to Germany, but now i have to wonder if it's also a mistake :?.

    41. Sean Schoonmaker on

      Oops. Already completed.