Surveys Out - Please Wait 48 hours
NOTE: If you have already completed your survey, don't worry. We will work with the BackerKit team to correct the shipping glitches, and then we will contact each of you as necessary to correct your orders. ALSO: These glitches affect only a few specific weight classifications and, in many instances, there is not a problem. We wanted to alert all of you as soon as we noticed an error. We will update in a few days after the BackerKit team is back in the office and we have solved the errors. -PR
Thank you to everyone for being so patient while we got the BackerKit surveys up and running. Unfortunately, it seems there is an error that I might have introduced in the shipping profiles for specific range of weights for United States pledges. At this time some of you may find that you see a $40.00 charge or a $3.00 charge, depending on what you add. Please note that both are incorrect, and should be $10.00 and $28.00 respectively. We ask that if you fall into these ranges, that you hold off processing your survey, so that we can correct the issue after BackerKit returns to the office, as they are on holiday.
If you are unaffected by this, you can feel free to complete your surveys, but I will be doubling back as soon as this is addressed to ensure that everything is as it should be.