We wanted to provide you an update on shipping of your Munchkin Unicorns and Friends pledges. We apologize for this update taking longer than we would have liked. We expected to have concrete information to share long before now.
UK, EU, NZ, and AU
After spending the last few weeks sending messages and voicemail back and forth, we finally have an ETA from our carrier. The current ETA for the product to arrive is just before the end of February. To speed up delivery, each pledge has been pre-packed, allowing the team to ship immediately once the games arrive at the warehouse. We hope to have all pledges well into their shipping process before the end of March.
We know that this process has taken longer than initially expected. We made a promise that we would not pass along VAT and duties fees to our EU customers, but in making that commitment, we entered a whole new world of regulations and complications.
US and Canada
If you are in the United States or Canada and HAVE completed your survey, but HAVE NOT received your Unicorns pledge items, please email me directly (darryll@SJGames.com). Include your full name on the order, shipping address, and email address.
We thank all of you for remaining so patient while we work through this process.