Frequently Asked Questions
Nope! Alexa is fully built in and can act as your kitchen’s Alexa device. And we don’t just mean Alexa-enabled: Silo is part of a new class of devices who have the privilege to have worked with the Amazon team to actually incorporate the Alexa technology into the product.Last updated:
As an environmentally conscious company, we explored different possible materials for our containers. Using glass for our uniquely shaped container was deemed impossible: 1. Glass could not hold the deep vacuum and could possibly collapse under pressure.
2. Our unique technique for vacuuming containers for the bottom cannot be manufactured accurately enough out of glass.
We choose to use reusable and stable BPA-free Tritan plastic which is one of the safest in the market as well as very durable. Tritan is the gold standard for quality and our goal is that the containers will serve you for a long time.Last updated:
We have restructured the shipping costs to accommodate EU friendly shipping, which means the Silo package itself will be delivered from within the EU and no money will need to be paid at the door.
The shipment price on KS itself can’t be lowered as Silo will now use those funds to cover the additional taxes including VAT and Customs (even though there is uncertainty regarding customs fee and we might need to pay a bigger overhead) which previously, backers would have had to pay out of pocket. So that means less costs for you.Last updated:
The Silo device will support your local power voltage requirement. For each country we allow shipping to, we will supply a device that works on either 220V or 110V as well as a relevant power plug as well.Last updated:
Of course, additional containers sets will be available for purchase in the future. We want you guys to enjoy your Silo experience and expand your collection with time.Last updated:
There’s no need to have multiple Alexas in the Kitchen - the Silo built-in Alexa can do everything your other Alexa can. This doesn’t mean you have to get rid of your other Alexa - simply place it in another room. The nearest device will hear and answer you, wherever you are in the home, thanks to Amazon’s “Device Arbitration” feature!Last updated:
Silo has already secured funds for operations from investors. Money pledged via the Kickstarter campaign will be reserved for manufacturing only.Last updated:
Most certainly. This is not fake news. We shot it internally in the Silo offices and even made sure to put 1 half of the same avocado in each container.Last updated:
Vacuum and coldness have combined effects, so to maximize freshness, you should still refrigerate your perishable foods - even once you’ve vacuum sealed them.Last updated:
Almost any kind of food can be stored in vacuum and food shelf life will be extended. The exceptions are the edible green plants of the cabbage family, such as broccoli.Last updated:
Food stored in a silo container should be treated the same as it was any other container. Meaning you can safely store them in your pantry, fridge or freezer.Last updated:
For now, we are only selling Silo on Kickstarter so that we can give you the best deal and quickest turnaround.Last updated:
You will receive the Silo device with built-in Alexa, a bundle of Silo containers of your choice, and a cleaning brush.Last updated:
The device comes both white and black*, as do the container lids. Your container lids will correspond to your base color.
*If we reach the stretch goal, you will be able to select the silicon seals’ color from our favorite hues: blue, green, yellow, or white.Last updated:
We are happy to answer any questions at email@example.com. You can also reach us out on our Facebook page[https://www.facebook.com/hellosilo/].Last updated:
The first language supported by our device will be English as the Silo skill currently supports only English.
(Note: Alexa itself currently supports multiple languages, such as German, French and Japanese. Support for Italian and Spanish is also coming soon to Alexa. The Silo skill, such as tagging and inventory, will support these languages as well in the future.)Last updated:
We are shipping to the following countries and will support all voltage requirements to these countries - not questions asked:
13. HONG KONG
Recently added countries:
13. CZECH REPUBLIC
24. CANARY ISLANDS
Countries will be added according to demand.
Shipping costs may vary. Alexa support and capabilities for international markets is provided by Amazon and is limited outside of the US. Go to [https://www.amazon.com/gp/help/customer/display.html?nodeId=202207000] for more details.Last updated:
Deep vacuum storage refers to storage in a low pressure environment. Reduced exposure to atmosphere oxygen and bacteria keeps food fresh for longer, so we’re giving this to you in the simplest form possible.Last updated:
Of course, go wild in your pursuit of freshness!Last updated:
Silo containers are made out of Eastman Tritan [https://www.eastman.com/Brands/Eastman_Tritan/Pages/Overview.aspx], considered to be “The glass of plastic”. It’s BPA-free, extremely durable, and food safe.Last updated:
Please note that you may be responsible for duties, fees and taxes applicable to your region.
All other destinations worldwide, VAT and Duty may apply depending on your country. Please check with your local customs office for customs charges.Last updated:
Unfortunately we do not accept returns from Kickstarter projects. We will repair or replace any defective devices as part of our warranty policy. Silo will provide a limited 1-year warranty on all critical parts.Last updated:
Yes, you will be able to order and separately purchase any small parts of the system.Last updated:
We are aiming for a 10 month release date. Our team of designers, software engineers and manufacturers are currently working tirelessly to get you your Silo 10 months from the end of the Silo Kickstarter campaign.Last updated:
Yes. The containers are BPA-free and microwavable. The lid is also microwave safe; however we recommend to remove it before microwaving.
The containers are perfect for microwaving food as the bottom silicon seal also protects surfaces from the heated container, and the top edges don't get hot enough and allow easy holding.Last updated:
No. Due to the oven’s high temperature, plastics cannot be placed in it.Last updated:
Silo is a smart device, meaning no programming is required. Just place it on the counter, and plug it in. You’re now ready to start vacuum sealing and tracking your food. Pop some fruit in a container, place it lightly on the Silo device, and tell the built-in Alexa what you’ve got in there. It’s that simple.Last updated:
At the moment we have 20 wonderful team members and we are expecting to grow to 25-30 by mid next year.
Our team boasts members of every profession, skill and experience required to engineer and create such a complex and multidisciplinary product. Our core team will always be in-house and never outsourced, as the company’s spirit is an integral part of the product itself.
Our development team currently consists of three mechanical engineers, four product designers, six software engineers and an electrical engineer. Our marketing and sales team consists of three experts. And of course, we have several recovering lawyers.Last updated:
No. The device only supports original Silo containers.Last updated:
Once you vacuum the container it should stay sealed for at least two weeks. We do recommend renewing the vacuum periodically in containers used for long term storage.Last updated:
All Silo devices do come with Alexa built-in. However, you can easily disable your Alexa in your device. But we do recommend keeping it active to maximize Silo's full functionality.Last updated:
Our website and app will eventually have a section for sales following the release of the Kickstarter Silos. You will also be able to order more containers through Alexa as well. We will have updates on this moving forward.Last updated:
The silo base itself occupies a footprint of 9.8 inches by 10.4 inches while lying flat, and its foldable design allows it to flip up to take up even less space. Silo containers come in many sizes.Last updated:
Silo has no direct competitors - we are proud to be a one-of-a-kind product. There is no comparable one-touch vacuum sealer on the market capable of Silo’s range of features. And while standard plastic and pyrex containers can be airtight, which means no air can get in, the air inside is still there -- whereas our deep vacuum technology removes most of the air, leaving an inhospitable environment for spoilage.Last updated:
Our patented vacuum technique is what allows the one-touch Silo experience. When we were developing the device, we saw that you cannot suck air from below as fluids and fine grains will cause damage to vacuum pumps. Our patent allows for an airflow where the air is being drawn out from the top, so everything can be easily stored and vacuumed in our Silo containers without any clogging.Last updated:
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