New Software Available
We've now released version 625 of the Simple.TV software (finally!) to all boxes in the field. You should have seen an email from us, but if you didn't, here is how to update your Simple.TV box:
1. Be sure you are using Ethernet 1 on the back of your Simple.TV box (the connector closest to the center of the box) to connect to your network. If you are not, power down your Simple.TV box, change the connector, and restart.
2. Login to your Simple.TV account on www.simple.tv
3. Open the Settings menu (located under the gear in the upper right corner of the simple.tv page).
4. Select “My Simple.TV”.
5. Click on the “Update Available” button. You will be guided through the process.
Note: The update will take around 10-15 minutes to complete the update, during which time your Simple.TV will restart. Please do not turn off power to your Simple.TV during this period. Once the update is complete, your Simple.TV will come back online.
If you check the “My Simple.TV” settings menu, your will notice that the “Update Available” button is no longer available and you should see new Software version displayed.
If you see a double red blinking light when your Simple.TV restarts, double check to see that your ethernet cable for you home network is plugged into Ethernet 1 (not Ethernet 2).
Please contact our support team at firstname.lastname@example.org if you have any problems or questions.
Thanks for all of your support and patience as we work to continually improve Simple.TV!