Simple.TV Shipping Update
First, I'd like to thank you for your patience over the past two weeks. We've tried hard to respond to everyone's questions as quickly as possible, including individual enquiries about shipping dates for the remainder of the Kickstarter units that are yet to go out.
We had a very large order of several hundred units that had an overly lengthy visit with U.S. Customs last week. We did not anticipate that manufacturing our product in Toronto would potentially cause troubles with international shipping (it's not like we're mailing seeds or animals or anything!) Unfortunately, Customs had been hanging on to our orders for nearly a week before finally releasing them, slowing us down on nearly 1,000 deliveries.
Customs released the units last Monday morning and, as of Monday Nov 5, the packages are now at our distribution facility. They guarantee a 3-5 day turn around, but it looks like things could leave the facility even quicker than that. Worst case, orders placed first will likely be shipped on Thursday, then the later orders on Friday, and Saturday. Hopefully we will be able to fill all existing orders in that time-frame.
You will get an email notifying you when your Simple.TV has left the shipping facility.
Thank you so much for hanging in there as we get through shipping these final KS orders. Not long to go now!
James and the team...