POP Update #11
Today we made the difficult decision to refund everyone’s POP pledge. You will see the refund come through on your credit card statement in the next few days. If you do not see the refund please contact us at firstname.lastname@example.org.
Here are some facts around our decision:
1. The reason we are doing the refund is that we are being contacted by numerous backers every week asking for refunds for different circumstances. At this point our delay has been long enough that we agree with these backers and therefore felt it was best to do a full refund.
2. We are still working on the product and hope to have something out by the end of summer, or early fall. We are still convinced that there is an unmet need for the POP product – in fact just this week my wife was asking what we can do about all of the cords on the table next to our couch. We strongly believe that there is a need for a retractable cord reel, multi-device charger.
3. We apologize for not sending out an update sooner. We have been working with Amazon in order to do this refund and while they have been extremely helpful, the process is not one that can be done overnight. Our aim was to issue these last month.
4. Amazon has decided to reimburse us for the credit card fees (approximately 3%, or $4,000). Kickstarter will not be refunding our fees (5%, or $7,000). We understand Kickstarter’s position on this, considering they opened up their platform to us and the refund was ultimately our decision. Regardless, we will be refunding everyone 100% of their pledge, meaning we will cover the Kickstarter fee.
While many of you are going to be disappointed by this message, we do believe this is the best course of action. We will still be working on the product, and once we have factory made prototypes that are MFI approved, we will send out an update and allow everyone who backed this Kickstarter campaign to buy the product at a steep discount.
If the credit/debit card you used to pay has since changed, been canceled, or is no longer active, you can sign in to your Amazon Payments account and they will provide detailed instructions on how to receive your refund.
If you have any questions/comments please feel free to contact me anytime.