Frequently Asked Questions
If you’ve already pledged for any reward from Q1 campaign, click the “Manage My Pledge” button at the top of the page. To add additional Q1 player or one of our earphones, simply increase the pledged amount correspondingly with following table:
1x Q1 – add 699 HKD / 89 USD (MSRP 119 USD)
1x MTW100BA wireless earphones – add 630 HKD / 80 USD (MSRP 89 USD)
1x ME100 earphones – add 790 HKD / 100 USD (MSRP 119 USD)
1x ME200 hybrid earphones – add 1260 HKD / 160 USD (MSRP 179 USD)
After campaign ends, we will send out survey, where you will be able to tell us which specific items you want added to your reward.Last updated:
Frequent question about Shanling Q1 is, how does it compare to our smaller and very popular Shanling M0 player?
Q1 has much bigger screen at 2.7 inches and we adjusted MTouch UI for it. Compared to M0, you have significantly more advanced quick access menu(available anywhere in system), better access to now playing list and few more gesture shortcuts. And simply thanks to bigger screen, you can navigate through all menus faster and with more precision.
Battery life was improved on Q1 in two ways. Apart from fitting in 75% larger battery, Q1's screen is less power hungry towards its battery than it was on M0. Because of that, amount of screen time on Q1 will have much smaller impact on battery life than it had on M0.
While Bluetooth connections can look the same on a first look, Q1 actually offers improved quality of the signal. Thanks to its better performing antenna, wireless connection on Q1 will be stronger and more stable.
Big impact on daily use will come from hardware buttons on Q1. While you can have decent playback control on M0 with its multi-functional volume wheel and double or triple taps, it will never be as convenient as trio of playback buttons on side of Q1.
Although both players are using same ESS Sabre DAC/AMP, their sound is not completely identical and Q1 offers few improvements. You can find very thorough sound comparison in Audio123Review.
Biggest advantage of M0 is still its tiny size and low weight. If you demand ultra-portable player that you can take anywhere with you or player that has range of accessory for sports (clip case and arm band), M0 is still the ideal choice. But for others, Q1 might be simply the better option.Last updated:
Get your favorite headphones ready and just copy your music collection onto Micro SD card. No special data cables or complicated transfer software needed.
Q1 comes without any Micro SD card, everybody needs to use their own card or purchase new one.Last updated:
For use with Q1, any decent Micro SD card will be enough, no need to buy faster and more expensive models. We only recommend to pick card from reliable brand, mainly Sandisk and Samsung. Our primary choice is cheap Sandisk Ultra Micro SD card.
Please be aware of possible fake cards from Ebay or third-party Amazon sellers, we strongly recommend to buy Micro SD cards only from reliable sellers.Last updated:
On Q1, you access your music in two ways. Either through Music library, sorting all files based on their tags, or through simple folder browsing.
To use Music library, you firstly need to scan your card for all the audio files. Currently there is set limit at 20 000 files.
Folder browsing works without any limits and also without need to scan for files.Last updated:
Since Q1 has no internet connection, it can’t work directly with these streaming services. But Q1 can be connected to any computer as USB DAC or to any Smartphone as Bluetooth Amplifier, providing you with the premium sound, while enjoying convenience of music streaming.Last updated:
We tested our players with quite a number of USB DACs, but due to the sheer number of DACs on the market, we will never be able to test them all. So unfortunately, we can’t guarantee your particular DAC will be 100% compatible with Q1.
Which type of DACs should be compatible? Ideally ones powered by their own battery or by power outlet. Such examples are DACs from Chord and iFi, our most used being Chord Mojo and iFi micro iDSD BL.
Which DACs will definitely not work? Anything demanding USB power to run. So unfortunately popular Dragonfly DACs and similar “USB dongles” are not compatible with Q1.
What about DAC drivers? Most of DACs demanding drivers for Windows still works without problems with Q1. But we encountered some models demanding advanced and complex drivers, resulting in incompatibility with Q1.
Does Q1 work only with DACs with USB input? Yes, Q1 offers only USB output, that must be connected to USB input. Q1 is not able to work with coaxial or optical input.Last updated:
When new firmware for Q1 is released, it will be available for download on our website, including full “How to update” guide. Only thing you need for update is charged Q1 and Micro SD card with some free space.
You can follow Shanling Audio on social media or subscribe to our email notifications to stay informed about firmware updates.Last updated:
Every Q1 from Kickstarter campaign is covered by Shanling’s direct manufacturer 12 months warranty (from delivery date). International Shanling distributors and dealers have no responsibilities regarding warranty on Q1 from Kickstarter campaign.
For repair under warranty, you will need to ship your Q1 to Shanling offices in Shenzhen, China. You will need to cover cost of shipping to China, Shanling will then cover cost of return shipping.
During repair, if we discover any damage caused by user (such as liquid damage, unauthorized disassembly of Q1, damaged caused by improper usage, etc), we will issue you invoice for out-of-warranty repair and return shipping, payable over Paypal.Last updated:
We do not offer refunds, returns, upgrades or exchanges on products from Kickstarter rewards.Last updated:
Firstly, we make sure range of replacement parts (such as screen, battery and wheel mechanism) is available from our chosen dealers. Since construction of Q1 is repair-friendly, many parts of it can be exchanged by any experienced phone or Hi-Fi repair shop, or even by experienced end user.
Alternatively, you can send your Q1 to Shanling offices for repair. You will be charged for any fees imposed by Chinese import customs, repair fee and shipping back to you.Last updated:
Q1 can be used with range of speakers and speaker rigs.
If you have pair of active(powered) speakers, simply connect Q1 to their analog input with matching cable. If your speakers have independent volume control, we recommend to switch Q1 into Line-out mode, but be sure to lower volume on your speakers before use.
Q1 can be connected to analog input of preamplifier or integrated amplifier. You only need cable with fitting connectors. Wwe recommend to switch Q1 into Line-out mode, but be sure to lower volume on your amplifier before use.
If your speakers or speaker rig have dedicated DAC with USB input, Q1 can be connected directly to USB input, serving as lossless digital music source.
Q1 is perfect match for any Bluetooth speakers, simply switch your speakers into pairing mode and pair them with Q1 through its Bluetooth settings.Last updated:
We expect to start shipping all rewards at beginning of February, after Chinese New Year holidays ends.Last updated:
We will be using services of 4PX to manage all shipments. We expect postal services will take between 7 and 14 days to delivery package once shipped from Hong Kong.
If there will be any issue with your shipment, please contact us immediately.
All packages will be shipped from Hong Kong and backers will be responsible for any taxes and fees charged by their local tax/customs authority, including any accompanied processing fees charged by shipping company.Last updated:
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