Production Update #14
Hi everyone, this is Yui again with another update
Side Stories
There was a minor issue with the installer that was fixed last week. Final master is being prepared and I'm hoping to have it approved and sent off to print before the weekend. The Steam store page is also being prepared right now. Final package artwork has been approved and sent off to the printer.
Shipping
US Backers - For everyone who's contacted our support staff regarding missing, damaged, and/or incomplete packages and received a response, we have your replacement orders queued for the next shipment batch
AU Backers - The pallet is planned to leave the US warehouse Apr 14/15
EU Backers - The pallet is being prepared to leave the US warehouse and I'm chasing our freight partner for an update on the departure date.
AU/EU Backers - For clarification, customs and import duties are fully covered by us at SP.
There are no excuses to be made about the delays. I have seriously underestimated the time and effort required to move inventory to other continents and sincerely apologize for this. I will continue to keep everyone in the loop as I receive status updates.
Signed Rewards Backers
The CLANNAD boxes have been confirmed received at VisualArts' office in Osaka last week. Once the items are signed they will be shipped back to us and from there we will dispatch with the rest of the rewards in your tier.
Digital Rewards
We will be doing distribution of the soundtrack via Steam and the artbook either via Backerkit or Steam. Steam is used only as the distribution method. The soundtrack will be in FLAC format and DRM-free. After redeeming the code via Steam it will be downloaded to the CLANNAD folder and from there you are free to move it to another folder or computer.
ZaineH on
Wait... so the dinged up box I got wasn't just me? I figured it was simply the mailman cramming it into the mailbox.
Michael Brand
Superbacker
on
@Derek Freeman
The whole point of FLAC is that absolutely none of the original audio data is lost in the compression process.
Yes, FLAC is larger than MP3. But while you can readily use any number of free audio conversion programs available on the net to convert FLAC to MP3 (or any other lossy audio formats) for a more suitable file size for your personal use, you can't restore audio data permanently lost by lossy audio formats.
Derek Freeman
Superbacker
on
NO, NOT FLAC!! I HATE FLAC!!!
In all seriousness, I do hate flac. The same song in mp3 is about 4-5 mbs, but is 20+ in flac format. Too large!
Tjuunuli on
The wait has been long. I'll flip if it ends being damaged.
KyouKeiKen on
Ok, this is looking good & step up from last update. This is exactly what I want to hear. No more bollock excuses. A proper compensation for backers who received damaged rewards at the end is nice to see. I'll give you benefit of doubt about your promise.
Just for classification, are the one who's receiving "Signed Rewards Backers" are having their rewards delayed or will they receive non-signed & signed version of their rewards in separate packages? e.g. KS BOX in first shipment package & signed KS BOX in second shipment package.
ParaSitius on
I'm pleased to hear that customs is sorted and I'm fine with waiting as I'm quite happily going through the VN on Steam.
Cristian Ramos on
Packaging the KS game box in envelopes with bubble wraps inside is a bad choice for shipping. Luckily mine wasn't damaged at all.
Sekai Project should be more careful when shipping collector's boxes. This should have been shipped in a box to prevent damages.
Cabbit on
Regarding US replacements, I've only recieved an email saying I was on a list and they were investigating. Is that the "recieved response"?