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The second printing of Dungeon Degenerates - Hand of Doom. The Dark Fantasy, Weirdo Art, RPG in a box board game from GOBLINKO
The second printing of Dungeon Degenerates - Hand of Doom. The Dark Fantasy, Weirdo Art, RPG in a box board game from GOBLINKO
973 backers pledged $99,695 to help bring this project to life.

Update for International Backers

Posted by Katie Aaberg (Collaborator)
26 likes

Hello International backers! 

Firstly, we would like thank you for your patience while we have tried everything to get our games unstuck from German customs. 

Unfortunately, despite the efforts of several people who attempted to help, we are being denied entry into the EU via any port, and the only alternative is to ship the games and add-ons back to the point of origin (here in Portland) for safety labeling, before re-shipping them back to Europe for fulfillment. 

The thing we missed was a safety certification and label for the import of toys into the EU. I did not know we needed this certification (I still don't think we need it, as these are not toys, but my opinion is irrelevant here). It wasn't an issue the last time we brought the games to Europe, and no one from the several international shipping/logistics/import organizations I worked with ever asked me if I had this certification. If I had known we needed it, of course I would have had it in place before moving the games. I tried to plead my case with the German customs official and ask permission to get the certificate and do the labeling in Germany, but he would not allow this. We then tried to move the games from Germany to the UK for import, and he flagged our shipment to completely disallow entry into the EU. 

So, what happens next? The games will be shipped from Germany back to Portland. I don't have an estimated date of arrival yet, but based on our previous experience, I'm expecting 4-6 weeks for that voyage. We will work during the transit time to secure all the correct legal certifications and labels, and when the games get back here we will label everything (on the outside of the shrink wrap, don't worry, we won't damage those games!) and then ship them back to Europe for fulfillment (who's your favorite Kickstarter fulfillment house in Europe?). My best guess is that all together the two voyages plus labeling time will be an additional three month delay for you to receive your games. I apologize for this delay, and if any of you want to cancel your pledge and get a refund, please email me (katie@goblinko.com) and I will make it happen. 

As I'm sure you can imagine, having this huge problem happen on the day after Sean came home from the hospital has been beyond stressful for me. I'd like to thank everyone who has offered a kind or supportive word for us during this time. It means a lot to know you've got our backs & are rooting for us. 

And speaking of Sean, I'll save the best news for last. Since coming home from the hospital, Sean continues to make gains in his recovery every day. We are working with physical and occupational therapists several times a week, and I'm Sean's home coach/cheerleader guiding him through his exercises on the other days. He's working very hard and it is paying off. Stroke recovery is slow but steady, and we are constantly moving forwards. He still has a long way to go, but with dedication and persistence (we both have an abundance of those!) I know he is headed for a full recovery. 

Again, thank you for your patience, and your well wishes for Sean and our family.

xox Katie

Comments

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    1. Missing avatar

      toby on

      Someone beat me to the Brexit comment. Ha. Anyway. It'll come when it comes. I'm almost minded to ask if I can have the safety certificate and label on the box under the shrink wrap. It'll make a collector's item one day. (Or not...) It's part of the story of the game, and will make a good conversation when it does get played. It'll probably be with me in April in NZ then, which means it goes from being a Christmas present, to a birthday present. Woo hoo!

      It'll get here when it gets here is the main thing. No worries. Best of luck with the recovery Sean.

    2. Missing avatar

      Fentum on

      If you wait until April then the UK won’t be part of the EU so you can sneak it in to Blighty.

      I KNEW there was a silver lining in the Brexit nightmare!

    3. Ryan C
      Superbacker
      on

      Yikes, they don't like to make things easy do they?

      Don't worry about it, we will all get our game eventually.

    4. Jost L. Hansen
      Superbacker
      on

      No stress. It's annoying but what can you do? Your health and stress level are more important and you are doing your best.

      Idea though: You could give us contact info on the German Customs Office and all us backer could write them and tell them that should just let the games in :-D

    5. oeil dans la bouche on

      No problem here with extra delay, take all the time you need !

    6. Red XIII
      Superbacker
      on

      Well, just don´t worry about things you cannot change. See that you all just get well and the rest will be sorted out somehow. All the best from Germany!

    7. Jorge Barreiros on

      The only important part of the update is the good news about Sean's recovery.
      Do not worry, take as long as you need to get things sorted out.

    8. Missing avatar

      Philipp P. on

      Iceland, I meant (obviously a German writing here ;-)

    9. Missing avatar

      Philipp P. on

      Did you consider shipping to a closer Non-EU country and have the labels added for you there? I’m thinking Norway or Island for example...

    10. drone9 on

      Germany takes consumer protection rather seriously, so I am not surprised. Checking several games in my collection, some are labelled: "THIS PRODUCT IS NOT A TOY. NOT INTENDED FOR USE OF PERSONS 13 YEARS OF AGE OR YOUNGER." and feature a small white box stating: "NOT A CHILDRENS TOY. AGE 14+. HOBBY GAMING PRODUCT" while others say "Small parts - Not suitable for children 0-3 years of age" or feature a logo to the same effect. Especially the latter seems to be very common. Of course, some games have neither.

    11. Glenn Saitch
      Superbacker
      on

      This is shitty news for sure but, honestly, it's nothing compared to hearing about Sean's recovery - try not to stress yourself out too much about it. We'll get the games in a few months, everybody will have a blast and the delay will be quickly forgotten.

    12. Borbíró Andris on

      I'm always defending EU during debates about its strictness and bureuocratic regulatory systems, but this is really infuriating. Thank you for working on this, and I will be happy to play Dungeon Degenerates in a few months!
      Also, give my support and best wishes to Sean! (A young stroke survivor here as well...)

    13. Missing avatar

      Tyler Dax
      Superbacker
      on

      OMG, this sucks horribly! As a german, i feel so sorry for all the stress this unnecessary stupidity drops on you. It´s for sure not your fault and I can wait for my games. All the best for you and Sean.

    14. Captain Midnight on

      NZ backer here. I’m happy to wait for this game. It seems like you can’t have known about this issue seeing as the first printing went through fine.

    15. Johannes on

      German bureaucracy is the best bureaucracy in the world. I'm German, I should know...

      This really sucks. I don't mind waiting a bit, but I can imagine the frustration on your side of the world about this. Keep your heads up! Wishing you all a great 2019, it can only get better :)

    16. Endevor on

      It is really hard to understand what exactly could be missing on the box, could you elaborate?

    17. Missing avatar

      Jens Larsen on

      Wow, that sucks. (European backer here. )
      Oh well, more time to finish my current Folklore campaign(-s) (or any of the other unplayed games also on my shelf... ;-)) before becoming a dungeon degenerate.
      While this is of course disappointing news, don’t sweat it (or at least not on my account).
      Just keep us posted when there is news, and keep up the good work on Sean’s recovery! You guys have been doing so much heavy lifting for so long. Hang in there, I know you’ll get it done, both the late deliveries and getting Sean recovered!

    18. Pedro MS on

      Sad News :( I don't mind getting the game later but please make sure everything is in good shape (boxes, books, etc) with all this back and forth some packages could be damaged.
      Everything good to the Goblinko staff especially Sean.

    19. Missing avatar

      Taran Wanderer
      Superbacker
      on

      Yikes, that is extremely frustrating for you and the European backers.

      But I’m glad to hear Sean is doing well with the recovery! Hope your guys’ 2019 just gets better and better!

    20. Alexis Maes
      Superbacker
      on

      This must have been infuriating to you. Please don't stress yourself out for this. Delays are the least of my concerns and I'd imagine many other backers feel the same. And the fact that Sean is doing better is amazing, I am incredibly happy to hear that !

    21. Ben Turner
      Superbacker
      on

      That is insanely frustrating. I'm not an EU backer, but you have my total empathy on this situation.

      Also great to continue to hear positive news on Sean's recovery; there are always so many important things in life until health issues and then suddenly everything changes.

      I keenly await Mean Streets and other content in the future, but if any of that enthusiasm gets transferred as guilt, stress or pressure onto anyone in Goblinko right now, I'll smother it in an instant! Wishing you all better health and times in 2019.