Update for International Backers
Hello International backers!
Firstly, we would like thank you for your patience while we have tried everything to get our games unstuck from German customs.
Unfortunately, despite the efforts of several people who attempted to help, we are being denied entry into the EU via any port, and the only alternative is to ship the games and add-ons back to the point of origin (here in Portland) for safety labeling, before re-shipping them back to Europe for fulfillment.
The thing we missed was a safety certification and label for the import of toys into the EU. I did not know we needed this certification (I still don't think we need it, as these are not toys, but my opinion is irrelevant here). It wasn't an issue the last time we brought the games to Europe, and no one from the several international shipping/logistics/import organizations I worked with ever asked me if I had this certification. If I had known we needed it, of course I would have had it in place before moving the games. I tried to plead my case with the German customs official and ask permission to get the certificate and do the labeling in Germany, but he would not allow this. We then tried to move the games from Germany to the UK for import, and he flagged our shipment to completely disallow entry into the EU.
So, what happens next? The games will be shipped from Germany back to Portland. I don't have an estimated date of arrival yet, but based on our previous experience, I'm expecting 4-6 weeks for that voyage. We will work during the transit time to secure all the correct legal certifications and labels, and when the games get back here we will label everything (on the outside of the shrink wrap, don't worry, we won't damage those games!) and then ship them back to Europe for fulfillment (who's your favorite Kickstarter fulfillment house in Europe?). My best guess is that all together the two voyages plus labeling time will be an additional three month delay for you to receive your games. I apologize for this delay, and if any of you want to cancel your pledge and get a refund, please email me (firstname.lastname@example.org) and I will make it happen.
As I'm sure you can imagine, having this huge problem happen on the day after Sean came home from the hospital has been beyond stressful for me. I'd like to thank everyone who has offered a kind or supportive word for us during this time. It means a lot to know you've got our backs & are rooting for us.
And speaking of Sean, I'll save the best news for last. Since coming home from the hospital, Sean continues to make gains in his recovery every day. We are working with physical and occupational therapists several times a week, and I'm Sean's home coach/cheerleader guiding him through his exercises on the other days. He's working very hard and it is paying off. Stroke recovery is slow but steady, and we are constantly moving forwards. He still has a long way to go, but with dedication and persistence (we both have an abundance of those!) I know he is headed for a full recovery.
Again, thank you for your patience, and your well wishes for Sean and our family.