Frequently Asked Questions

How do I back this project?

It's easy! Check out the steps below:

1. Choose your reward/pledge level (now)

We've put together some reward packages with the most popular product combinations from the series. Choose yours!

2. Customize your pledge with add-ons (now)

You can add additional sets, candles, and extras to your reward at the "Configure Reward" screen.

3. Fill out your post-project survey (after the campaign)

We will collect your shipping information to calculate and charge for shipping. Shipping is not included in the reward pledge amount, however, it is a flat rate.

4. Stay tuned for updates (after the campaign)

Sometimes new options become available during the fulfillment stage, which means we may need additional information from you in order to ship your reward. Be sure to keep an eye on updates from us to stay up to date.

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Are these soaps for women or men?

That is a great question, and certainly one that has become more popular with the growth of companies selling the idea that this is a thing. Because there is nothing, we repeat, nothing that is added to a soap to make it for a man or woman, these soaps are for everyone. If you're a woman that likes cedarwood, guess what? These are for you. If you're a man that likes lavender, guess what? These soaps are for you. If you are gender neutral and haven't found a company using polarizing tactics to sell their items to you, guess what? These soaps are for you. We want our customers to feel free to like the fragrances they like.

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What are the soaps made out of?

All of our soaps use the following oil base: Saponified Oils [Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera (Coconut) Oil, Olea Europaea (Olive) Oil], Aqua (Water), Fragrance (Parfum), Essential oils, oxide colorant and/or clay, Rosmarinus Officinalis L. (Rosemary) Extract. Please refer to the product packaging for the full list, or reach out to us with questions. We're happy to help!

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When will my rewards ship?

All orders will begin shipping in November of 2023, and we aim to deliver all reward before the Black Friday/Cyber Monday Weekend, i.e. November 24th.

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When will my card be charged?

Your card will be charged when the project reaches its funding deadline. If our project does not reach its funding goal, your card is never charged.

Some backers may see a temporary authorization of funds at the time of pledging, before a project has been successfully funded. Authorizations generally drop after a few days, but this process can vary depending on your financial institution. If you notice an authorization that doesn’t drop, we recommend that you contact your bank for more details about their authorization procedure.

Upon your post project survey where your shipping will be paid, please note that you will see "BackerKit" on your credit card statement. This is for the shipping cost as those will be managed through that platform.

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Where will my products be made?

We produce all items in house in our Chicago, IL manufacturing facility.

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Beer + Cigarettes....tell me why I'm going to like that scent.

We're not doing to bore you with the details. Read reviews from real customers and let them speak for themselves!

"S. - If this cost 3x I’d still buy it:
This is the best. When I first bought it I passed it around my fam and made them all smell it and they all swooned. Makes my bathroom smell amazing after each shower. It’s heaven!"

"John Reynolds - I Love This Scent!
My girlfriend introduced me to Soap Distillery and since then, Beer and Cigarettes have been my “go-to!”

"Martin Duffy - The Best There Is!
Not sure if this is the case, but I think your Beer + Cigarettes soap is my absolute favorite because they remind me of my Father, a blue collar, beer drinking, cigarette smoking man who I remember fondly. In any case, I have purchased it for myself and others numerous times. Great stuff!"

" Jame$ - GOAT
these soaps are da bomb!!!!"

"N.G. - Best scent ever
I love washing my hands with this soap because of how beautiful this hand smells! We use it at the kitchen sink for washing hands and it lasts more than a month, maybe two. This is the third bar of Beer & Cigarettes I’ve purchased and won’t be the last."

Need we say more? It truly is our O.G. best seller! A surprisingly amazing blend of dried tobacco leaves, lavender, and hops. Try the candle bundle as an add on and impress your friends with their new favorite scent.

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How do I use/ care for a cold process soap?

It's super easy, and it will make your skin feel better than those non-handmade soaps:

HOW TO USE + PRODUCT CARE

1. How to use: Wet the bar and your skin. Lather up, rinse clean, and repeat as needed!

2. For best results, let your bar dry completely in-between uses.

3. Use a well draining soap dish or shower shelf to prevent your soap from sitting in standing water. Standing water makes soap dissolve quicker when not in use.

4. Keep out of bright sunlight over extended periods to maintain the integrity of the bar.

5. As with all products, if irritation occurs, please discontinue use.

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Shipping Estimates

Post project, we will ask you for your shipping address in the post-project survey and collect shipping fees then. Some shipping fees will be collected up front and will count towards your final costs. Estimated shipping rates based on the weight averages:

Best cost options for weight:
- UPS Ground to US: $8 - $10
- USPS First Class International to CA, GB & EU: $28 - 34
- USPS First Class International to AU, JP & the rest of the world: $38 - $46

**** International customs duties and fees are not included in this shipping estimate. Please check your country's regulations to know if you will be charged and for how much.

Please note: shipping is not included in the reward pledge amount.

All rewards are estimated to ship prior to November 24th, 2023. Your post-project survey will need to be completed within one (1) week of the campaign ending in order to stay on a reasonable shipping schedule. Please remember to answer your survey :)

Upon your post project survey where your shipping will be paid, please note that you will see "BackerKit" on your credit card statement. This is for the shipping cost as those will be managed through that platform.

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