Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Late to the party here, but years later I still haven't gotten the promised cable.
I've sent several messages through KS, but no response. Does anyone know of another mail address or different venue in which to contact the team?
Since iOS 8.3 has installed iPhone now reports these cables as unsupported and no longer charge. Anyone else come across this? If not then I suspect they are faulty. Can you advise please?
Why I haven't got anything. 2 years.
I never got mine either! Crooks!
I get one and the quality was very bad. Both cables are not working anymore.
And this happened 1/2 later. So I am sorry for all who wast money but you don't have missed something exciting.
Thank you for the package and Happy New Year!
I wish yoou would answer a question that I have been asking for months. When you wanted money you seemed to be really nice guys. I don't know how your situation fared since you shipped (or failed to ship) the product, but it seems you no longer care about your backers. I'm not sure whether or not you've been inundated with emails, but when I ran my website I got 15-20 emails a day and I would feel terrible if I waited longer than a day to answer them. That is simply what I consider to be good behaviour. We are warned to be "respectful and considerate" and I've always tried to do that. Clearly you have no more interest in your project or in additional referrals and purchases. It's pretty sad that that is generally how the world seems to work these days. I hope you have a Happy New Year.
After pass 2 years, I have not got the CordLite, Why Why Why.
Well another month has passed and I have officially been ignored for nearly 3 months of writing here and writing privately. And I'm afraid to give out the extras I bought for Christmas presents. They are still sitting in the box and I'm really disappointed. I guess you are just no longer interested in answering communications. I feel terrible about it because I really talked it up.
Well, I guess I'll see you for my next monthly question in the New Year. Maybe I am not being respectful or considerate enough.
And there are not too many people coming around these parts lately.
Like some of the others mine has also stopped Working. What can be Done?
I sent you a private message and have not received a reply. I tried to do that again, but instead it took me to this page to leave a public message. In any case, I would like you to contact me.
You are probably very busy, but I would appreciate an answer to the question I asked last week.
It has been a while since I've been using this product and I think it is a wonderful, useful product. Yesterday it totally stopped working. I've never unplugged it at the wall, but I noticed that sometimes, the clear piece in the lightning cable began to pull out just a little. After I noticed that I was very careful about the way I handled the plug and never just pulled it from the silver part alone, but always held it at the connector as well. Last night, however, it just stopped. It was still lighting up, but just stopped charging. I see that others have written regarding the same issue and I wonder if I can return it for a replacement. Thank you. I have a few more which are being used by others in my household and they have not experience a similar issue.
My lightning cable worked all right for a month or two but now only charges the phone if I carefully wiggle it in just right and avoid bumping it. Pretty disappointing after such a long wait. Please advise what we might be able to do about this. Thanks.
I received mine a few weeks ago. But it is a POS. The light barely works and flickers a lot. It also basically ripped apart the first time i unplugged my phone.
It's over a year now, guys, and I'm still waiting for mine… Oh yes, I just moved to a new place a month ago, how can I update my mailing address?
Sarah and Thiago- We will send you a message with some instructions.
Hi I am having trouble with one of my cable it still lights up on touch but will not power any of my iPhones.Can I exchange it for one that works?
My cordlite worked fine for a few weeks, then it would work after I unplugged it and plugged it in again a few times. Now it won't work at all. The light works but it won't charge. Can I exchange it for one that works?
I've never received anything. Can you please check on mine please?
*Marcel- sorry adding the "o" is a habit.
Marcelo and Curtis,
We are sorry about the troubles, check you messages for more information.
Unbelievable. I have reached out twice with no response. Both of my lighting white and black no longer work. They both still light up on touch but will no power any of my iPhones. The broke within a week of each other.
Hi Guys. Finally received two CordLites after paying almost the backer-pledge to the customs and postal boys and girls. As expected. Now one isn't working anymore...not as expected! :-( Not happy and waiting for a response.
Carlos and Clarence,
We will be doing a few orders tonight.
Clarence-we will send you another one as the customs monster must have eaten your order.
Carlos- If you want a refund we will be happy to arrange that, if not, we can send yours out tonight. I will message you for an answer.
I'm still waiting for mine. PM-ed you like 6 times no reply. Can you please sort this out?
Hey guys, I'm still waiting for mine. Sine it looks like I'm not receiving it anytime soon can I get a refund.
Guys got mine yesterday many thanks..
Got my two CordLites this morning! One of them is working perfectly, so I'm pretty happy to see that after almost 2 years :D. The other one has an issue where it lights up when only one side is being touched, and the light is flickery :s
@Scrap Pile Labs yes don't worry I'm annoyed at my postal service not you guys. I've just been lucky in the past and not often had to pay customs. I look forward to getting it anyway.
John, I apologize for not responding sooner.
John and Lou, I will send you a private message regarding the returns.
Simon, sorry about the customs issues. That is out of our hands and we are required to put the invoice amount for customs to see.
When I pulled the blue plastic film off, one of the plates came right off with it. What is the best way to re-attach it?
I have tried to contact you privately about the instant failure of my cordlite lightning connector,but it has been a week with no reply. I am an early adopter who waited patiently for 11 months. Unfortunately for me I only had 3 hours of use.
Please reply to my request/questions on your site and my confidence will be renewed.
All I want is a R.A. so I can send you the failed cordlite so that you can investigate to see why the clear plastic fell off the end and then you can move forward to see if you need to make any changes in the manufacturing process to eliminate further failures and have a higher level of profit with less defective products.
Surely it is to your advantage to correct any issue promptly.
Also you might want to have a warranty return policy posted on the website, that would be of great help to streamline the process.
Please contact me as I really like the cordlite and would like to be able to use both of the ones I originally ordered. Thx
Ah I found out that £8 of the "import duty" is actually admin fees from the Post Office. So nothing to do with Scrap Pile Labs, just the Post Office being unfair. The remaining £3.55 customs is perfectly reasonable and about what I'd expect.
I'm in the UK and have a package waiting at the post office with £11.55 ($19.60) in duty to be paid. I am not expecting any other deliveries from abroad so I'm pretty sure must be the CordLite. That seems like a crazy amount in customs considering I only paid $25 for the item itself ($10 shipping). Did anyone else have to pay such extortionate import duties? Is there anything I can do to get that figure reduced? What could Scrap Pile Labs possibly have classified this cable as that would demand 78% import duty? It could just be bad luck I guess, I've ordered far more expensive items from America and payed no import.
I have the option to pay the duty online and have them post it, but as I'm unlikely to be in will it fit through a letterbox? The packaging looks fairly thin in the video. Otherwise I have to go to the post office to collect it in person.
Got it yesterday, it works great. Thanks!
Can I exchange one of my lightning cords for a 30 pin one? Got two lightnings and only need one.
Bonnie- Thank you and everyone else for being so patient with us. We are happy to hear the feedback:-)
I love the product! It was worth the wait and both of mine worked perfectly. Thank you for pursuing this and waiting for it to be right before releasing it. It is something that is really useful and something that makes my life easier.
Beth- Thanks for your feedback. It makes us very happy to know that you like it.
I am very happy to say that I got my cord lite yesterday. I am even happier that it works well but happiest about the fact that you made the lightning part long enough that I can charge it with my thick Otterbox case on it!!! That makes it usable!!! All lightning plugs should be longer for that reason. Thank you so much for a great product!!!!
Lbalk - We will open it up as soon as we can fulfill all of the backers who have not received their pledges yet. We will post an update once they are complete and we will explain how the other backers can order.
Asking again, when will the new version be available to purchase by original backers.
@David I just got mine in the mail and I made the same mistake thinking they weren't working until I took the blue film off.
Hey, I take it back! They work great. There is a blue plastic film on the touch plates that has to be removed. I didn't realize there was a film at first. It just looks like blue brushed aluminum plates. When I watched the video SPL posted awhile back, I saw the plates were aluminum colored and at that point thought to check my Cordlites. Sorry for the false alarm. But maybe a tiny hint about this somewhere on the box would save others from the same experience. Anyway, happy to have them now! Thanks.
I was excited to receive my two Cordlites today, one black, one white. Plugged them in and neither one works. Disappointed. Please let me know how to return these, please.
I have the original Cord lite as part of the KS project and like it. I want the MFI cordite, how long before they are available to purchase.
Thank you for today's update. It will be a relief to receive it at last. I am looking forward to it!
And now it is May with no sign of a product for the lightning end of this and no response to my request for an update. What is going on?