Frequently Asked Questions
We created Scéona with the objective to create fine jewellery that has a very limited impact on the environment. Every step of the value chain has been carefully thought through with great craftsmanship and sustainability at heart.
1. Sourcing: the main issue in the jewellery field is mining: it has a disastrous impact on the environment. Our solution is to use exclusively 18k recycled gold and lab-grown diamonds. We do not want to confront mined and non-mined jewellery, we aim to offer those who share our beliefs as an alternative.
2. Production: Our collections, inspired by nature and minimalism, are designed in our office in Singapore and crafted in India by talented and skilled jewellers. We are proud to partner with a company that provides jobs for 2,000 artisans, pays fair wages, executes ethical practices, and ensures the safety of its employees. The company, founded in 1917, is ISO certified, and also has a charity arm: every purchase you make helps to provide drinking water and education to the children of financially disadvantaged communities in Jaipur.
3. Distribution: we aim to be carbon neutral. When you purchase a Scéona piece, we calculate the carbon footprint generated by its production as well as the shipment to deliver it to you. We offset this footprint by planting trees. Not 1, or 2, or 3, just as much as we need to.Last updated:
Our recycled gold comes from electronic waste: it is used in many components (microprocessors for computers and smartphones).
The recurring purchase of new models by users makes a large part of the global computer equipment regularly obsolete, which most often end up in landfills. Today, companies are specialised in extracting these tiny amounts of gold from our old devices before reselling the metal in the market.
Scéona's pieces are all made of 18kt solid recycled gold.
Learn more about recycled gold: https://sceona.com/blogs/news/why-recycled-gold-is-the-future-of-jewelleryLast updated:
By synthesising a seed of carbon in a reactor, we are now able to grow a diamond in a laboratory.
In July 2018, the US Federal Trade Commission declared that “it is no longer accurate to define diamonds as ‘natural,’ when it is now possible to create products that have essentially the same optical, physical, and chemical properties as mined diamonds.”
Cultured diamonds, also known as lab-grown diamonds, are diamonds without the negative effect of the mine.
Learn more about lab-grown diamonds: https://sceona.com/blogs/news/why-are-lab-grown-diamonds-a-great-alternative-to-miningLast updated:
No, they are real diamonds. They have the exact same optical, physical, and chemical properties as mined diamonds. Only their origin differs.Last updated:
You cannot. These diamonds are identical. Only the origin differs.Last updated:
We partner with a New-Zealand based company that creates sustainable hand-crafted jewellery packaging.
Their boxes are made from a solid piece of beautiful timber, sourced from sustainable forests and managed to ensure that the balance and biodiversity of the surrounding area are maintained.
We offset the carbon emissions generated by the shipping from New Zealand to Singapore to ensure we remain carbon neutral.
Learn more about sustainable packaging: https://sceona.com/blogs/news/why-is-sustainable-packaging-urgently-neededLast updated:
When you purchase a Scéona piece, we calculate the carbon footprint generated by its production as well as the shipment to deliver it to you. To offset this footprint, we decided to partner with EcoMatcher, an organization that supports local communities in various parts of the world to improve their livelihood by planting trees. Apart from storing carbon, trees help in preventing soil erosion, support wildlife, and give us oxygen.
Learn more about offsetting carbon emission: https://sceona.com/blogs/news/carbon-footprint-jewelleryLast updated:
We are a 100% plastic-free company. Every package is handmade by Scéona in recycled cardboard. It is custom made for each order, to avoid material waste.Last updated:
We produce our jewellery in Jaipur, India.Last updated:
Jaipur, the capital of Rajasthan, is a world crossroads for stone cutting. Nearly 80% of the coloured stones are cut there and many jewels and jewellery brands get their supplies there. The ancestral know-how is incredibly rich and fascinating.
We lived in Jaipur for two years, we are personally attached to the place and the people who live there.Last updated:
Our workshop is based in Jaipur, India, and provides jobs for 2,000 artisans from the local community. The company is ISO certified and awarded by the Indian government for its excellent work practices. They also have a charity arm that gives back to the local community to provide free water and education to the most disadvantaged population. We have been there and audited the workshop, checking if they were wearing security shoes, masks and if all artisans were above 18 years old. Another security is that the workshop is based in a “special economic zone” so highly controlled by the government, i.e. guards checking people coming in and out, their IDs and working permits.Last updated:
No, we provide free shipping worldwide.Last updated:
Customs can be quite expensive, will I get a bad surprise when I will receive my piece of jewellery?
No. We take care of this as well.Last updated:
On November 9th 2020.Last updated:
We will ensure that all products are delivered before Christmas.Last updated:
You can consult our sizing guide here: https://sceona.com/blogs/news/ring-sizeLast updated:
Yes, but only the necklace and the earrings. The rings are personalised thus cannot be exchanged or refunded.
If you don't like your Scéona's creation, you can send it back to us within 30 days, starting when you receive your order �
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Please note that the rings can not be refund.
All items must be returned new, unworn with the presentation box, and protective packaging. Returns that do not meet our policy will not be accepted and will be sent back to you.Last updated:
Yes, we do! We ship worldwide, and it is free!Last updated:
Unfortunately, it seems very complicated, due to the production time.
Please contact us at firstname.lastname@example.org should you have any specific request and we will do our best to find a solution together to make that happen.Last updated:
Yes, only for the necklace and the earrings (the rings are unique to the campaign).
The necklace and earrings will be available on our website in February 2021, but not at the same price.Last updated:
An Early Bird reward is a pledge tier that is only available for the first 48 hours of our project.Last updated:
If the project is successfully funded, your card will be charged when our funding period ends on November 4th 2020.Last updated:
No, but you can change your pledge! Here are instructions to change your pledge: https://www.kickstarter.com/help/faq/backer+questions#faq_63084Last updated:
You will receive an email survey to specify your shipping address after the Kickstarter funding period ends on November 4th 2020Last updated:
We don’t use white or pink gold because we believe they do not meet our standards in terms of respect for the environment.
White gold is an alloy made of
75% pure gold
25% silver or palladium
A thin layer of rhodium to make it harder and shinier
The issue of white gold lies in rhodium.
Rhodium is one of the rarest elements on Earth, it is very hard, very resistant and has a chrome-like appearance.
Those 4 characteristics make it a very popular and valued material.
But at Scéona, we are very much concerned about sustainability and transparency and we have 2 problems when it comes to Rhodium:
We have not found a reliable source of recycled rhodium.
Rhodium is used in a thin layer on top of the gold and silver/palladium alloy. This is what we call “plating”. The process of plating creates large quantities of acids and noxious byproducts that must be discarded.
Rose gold is an alloy made of
75% pure gold
To us, the issue of rose gold lies in copper. It is added to give the red colouration to the alloy.
Copper is produced in very large mining operations with disastrous environmental impacts. It is a highly energy-intensive, ranking third among the five major basic metals (aluminium, iron, copper, lead and zinc).
The good side of copper is that it is 100% recyclable without loss of quality and it is the most recycled metal after iron and aluminium.
But there is still one big issue that we are not able to solve, the durability.
Unfortunately, when in contact with oxygen, copper badly and quickly tarnishes.
Rose gold rings become black and your skin turns greenish.
At Scéona, our pieces of jewellery are made to last a lifetime. And we refuse to see our creations tarnish after a period of time.Last updated:
Please do! We would love your insight to help us improve in any way we can. You can email your feedback and suggestions to email@example.com.Last updated:
Thank you very much for your interest in Scéona and your support!
You can discover the brand and our creations on our website: https://sceona.com/
You can follow us on Instagram: https://www.instagram.com/sceona_/
On Facebook: https://www.facebook.com/sceonajewellery
Bonus! You can learn interesting facts and awesome stories on our blog: https://sceona.com/pages/blogLast updated:
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